Frequently Asked Questions about AppFolio + Birdeye

How do I connect my AppFolio account to Birdeye?

You’ll need to log into your AppFolio account, go to the Integrations tab, and open the Stack Marketplace. From there, simply activate the Birdeye integration. No third-party tools are required — it’s built right into AppFolio.

Is Birdeye a separate charge or membership?

Yes. Birdeye is a separate subscription from AppFolio. While the integration lives inside AppFolio, you’ll need a Birdeye account to activate it. The benefit is that tenant activity from AppFolio automatically syncs into Birdeye once connected.

What can I do with the AppFolio + Birdeye integration?

• Boost reviews – Automate review requests after lease signings, move-ins, and completed work orders.
• Stay connected – Chat with tenants using landline texting, webchat, and even mass texting.
• Simplify operations – Manage payments, referrals, and appointments in one platform.
• Gain insights – Run tenant satisfaction surveys, use benchmarking tools, and display Google Seller Ratings.

Why is boosting my online reputation important as a property manager?

• Send experience surveys – Ask tenants to rate their experience, then guide happy tenants to leave public reviews.
• Trigger review requests automatically – Send review requests after key events like move-ins or maintenance completion.
• Respond quickly to reviews – Show tenants and owners you care by responding promptly to reviews.

The result? More trust, higher search rankings, and more signed leases.

Supported Integration Triggers with AppFolio

• AppFolio Lease Signed Trigger – Add tenant details when a lease is signed.
• Tenant Move-In – Capture new tenant details at move-in.
• Tenant Move-Out – Capture details when a tenant moves out for follow-up surveys or reviews.
• Work Order Completed – Add tenant info when a work order status is marked “Completed.”
• New Tenant Added – Sync all new or existing tenant contact details from AppFolio.

Why Birdeye is the Perfect Match for AppFolio Users

• Automate tenant communication – Never miss an opportunity to connect.
• Build trust through reviews – Stand out on Google and TripAdvisor where prospects are searching.
• Showcase tenant satisfaction – Turn surveys into powerful social proof.
• Simplify your tech stack – Manage everything in one platform instead of juggling multiple tools.

Does Birdeye work only for tenant reviews?

No. Birdeye also helps property management companies collect feedback from property owners. This gives you social proof from both sides of the business, building stronger trust with future clients.

Can Birdeye send automated review requests from AppFolio triggers?

Yes. Birdeye can automatically send review or survey requests using AppFolio triggers like Lease Signed, Move-In, Move-Out, Work Order Completed, and New Tenant Added.

Do I need technical knowledge to integrate AppFolio with Birdeye?

No. The integration is available directly inside AppFolio’s Stack Marketplace. Once Birdeye is activated, the setup is straightforward, and partners like Convert Local can handle it for you at no extra cost.

Yes. Birdeye includes 1-to-1 landline texting, bulk messaging, and even webchat. This makes it easy to send reminders, community updates, and urgent notices to tenants.

How does Birdeye help property managers rank higher on Google?

• Collecting more Google reviews
• Managing your business information across online listings
• Publishing fresh content through social posting

All of these factors improve your local SEO so your properties appear higher in search results.

Is Birdeye a separate subscription from AppFolio?

Yes. AppFolio provides the property management platform, while Birdeye handles reviews, messaging, social, and listings. The two systems connect seamlessly, but Birdeye is billed as its own membership.

Can I respond to reviews directly inside Birdeye?

Yes. Birdeye allows you to view, respond to, and manage reviews from Google, TripAdvisor, Facebook, and more — all in one inbox. This saves time and ensures consistent tenant communication.

How does Birdeye Social help property management companies?

With Birdeye Social, you can schedule and post content to Facebook, Instagram, TikTok, and YouTube. Sharing updates, new property highlights, and community events helps keep your company top-of-mind while strengthening your online reputation

Can Convert Local set up my AppFolio + Birdeye integration?

Yes. At Convert Local, we specialize in property management integrations. We’ll activate Birdeye inside your AppFolio account, set up your triggers, and configure automation — all included with your Birdeye plan.

Can I respond to reviews directly inside Birdeye?

Yes. Birdeye allows you to view, respond to, and manage reviews from Google, TripAdvisor, Facebook, and more — all in one inbox. This saves time and ensures consistent tenant communicate

How does Birdeye Social help property management companies?

With Birdeye Social, you can schedule and post content to Facebook, Instagram, TikTok, and YouTube. Sharing updates, new property highlights, and community events helps keep your company top-of-mind while strengthening your online reputation.

Get Started with Convert Local

• Free integration setup — no extra work for your team.
• Done-for-you onboarding — we configure your triggers and automation.
• Ongoing support — we help you get the most from Birdeye + AppFolio..
• Schedule a demo today and see how we can boost your reputation.