Google reviews directly impact your shop’s local SEO rankings and reputation. More positive reviews mean higher visibility in search, which leads to more customers finding and choosing your shop over competitors.
CCC One integrates with Birdeye through the CCC Secure Share marketplace. Once connected, Birdeye automatically pulls customer data from repair jobs and sends review requests without manual work.
Birdeye receives the customer’s first and last name, email address, and phone number from CCC One. These details are used solely to send review requests and are kept secure.
In CCC One, the “Repaired Vehicle Pickup” trigger notifies Birdeye when a vehicle is marked as picked up. This prompt sends the customer data to Birdeye, and the review request is sent automatically according to your configured timing.
Yes. You can choose to send review requests immediately after the vehicle pickup or delay them by a day or more. Birdeye’s settings allow you to schedule requests according to your business preferences.
If customer details are edited in CCC One after marking the vehicle pickup, multiple notifications may be triggered. Birdeye’s integration filters duplicates so that customers only receive one review request.
Why Google Reviews Matter for Auto Body Shops
Competition in the collision repair industry is fierce. Most customers turn to Google search or Google Maps before deciding where to bring their car. Shops with hundreds of strong Google reviews appear at the top of search results and win more business. Having authentic customer feedback showcased on Google (and even Facebook) is essential. Positive reviews bring in more jobs and build trust when customers compare repair shops.
CCC One + Birdeye: How the Integration Works
- Log into CCC One and navigate to Settings → Secure Share → Marketplace.
- Search for the Birdeye app in the marketplace and click “Authorize” to connect.
- Birdeye will automatically configure the “Repaired Vehicle Pickup” trigger to send customer data when a job is marked picked up.
- Review requests are sent automatically to your customers based on your selected schedule (immediately or after a delay).
- Monitor, respond to, and promote your reviews using the Birdeye dashboard to manage your reputation.
More Features for CCC One Customers with Birdeye
/Webchat & Text Messaging: Customers can chat from your website and send text messages; share photos of repairs and updates quickly without tying up the phone.
Review Response Tools: Use built-in templates to respond to reviews quickly and professionally.
Birdeye Social: Manage and schedule posts across all major platforms from one dashboard.
Listings Management: Keep your shop details consistent across dozens of directories so customers can always find you.
Why Partner with Convert Local
Convert Local is a Birdeye Certified Partner specializing in onboarding CCC One customers. We handle the integration at no cost and set up your review workflows, webchat, and texting so your team can focus on repairs. Book a free demo at ConvertLocal.io to see how CCC One and Birdeye can help your shop earn more reviews, boost Google visibility, and win more customers.
