{"id":2689,"date":"2026-07-07T12:54:47","date_gmt":"2026-07-07T12:54:47","guid":{"rendered":"https:\/\/convertlocal.io\/blog\/?p=2689"},"modified":"2026-07-08T19:09:45","modified_gmt":"2026-07-08T19:09:45","slug":"best-review-software-for-appfolio-users","status":"publish","type":"post","link":"https:\/\/convertlocal.io\/blog\/best-review-software-for-appfolio-users\/","title":{"rendered":"Best Review Software for AppFolio Users"},"content":{"rendered":"<style id=\"cl-appfolio-cluster-css\">\n.entry-meta,.post-meta,.author.vcard{display:none!important}.cl-appfolio{--ink:#102033;--muted:#536175;--line:#dbe6ee;--blue:#1769e0;--green:#087f73;--ice:#f5fbff;--soft:#f8fafc;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;color:var(--ink);background:#fff}.cl-appfolio *{box-sizing:border-box}.cl-appfolio a{color:#1769e0}.cl-wrap{max-width:1120px;margin:0 auto;padding:0 22px}.cl-hero{padding:64px 0 42px;background:linear-gradient(135deg,#f5f9ff,#eefaf7 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.cl-btn{width:100%}}@media(max-width:560px){.cl-wrap{padding:0 16px}.cl-title{font-size:37px}.cl-deck{font-size:18px}.cl-check{grid-template-columns:1fr}.cl-table{display:block;overflow-x:auto}.cl-video{min-height:190px}}\n<\/style>\n<article class=\"cl-appfolio\">\n<header class=\"cl-hero\">\n<div class=\"cl-wrap\"><span class=\"cl-eyebrow\">Review software comparison<\/span><\/p>\n<h1 class=\"cl-title\">Best Review Software for AppFolio Users<\/h1>\n<p class=\"cl-deck\">What property managers using AppFolio should look for in review software, from automation and Google review routing to surveys and reporting.<\/p>\n<p><span class=\"cl-meta\">Last updated: July 7, 2026<\/span><\/p>\n<div class=\"cl-actions\"><a class=\"cl-btn blue\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free AppFolio + Birdeye Setup Call<\/a><a class=\"cl-btn light\" href=\"https:\/\/convertlocal.io\/\">See How Convert Local Can Help<\/a><\/div>\n<\/div>\n<\/header>\n<section class=\"cl-section\">\n<div class=\"cl-wrap cl-copy\">\n<h2>Table of Contents<\/h2>\n<nav class=\"cl-toc\" aria-label=\"Table of contents\"><a href=\"#criteria\">What to look for<\/a><a href=\"#birdeye\">Why Birdeye fits AppFolio users<\/a><a href=\"#comparison\">Good vs. weak review software<\/a><a href=\"#workflow\">Review workflow examples<\/a><a href=\"#buying\">Buying checklist<\/a><\/nav>\n<\/div>\n<\/section>\n<section id=\"criteria\" class=\"cl-section\">\n<div class=\"cl-wrap cl-copy\">\n<aside class=\"cl-cta\">\n<h2>Need help implementing Birdeye with AppFolio?<\/h2>\n<p>ConvertLocal helps property management teams configure Birdeye review automation, texting, webchat, missed-call follow-up, and customer messaging around their existing AppFolio workflow.<\/p>\n<div class=\"cl-actions\"><a class=\"cl-btn light\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free AppFolio + Birdeye Setup Call<\/a><a class=\"cl-btn\" href=\"https:\/\/convertlocal.io\/\">See How Convert Local Can Help<\/a><a class=\"cl-btn\" href=\"sms:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/aside>\n<h2>What AppFolio Users Should Look For in Review Software<\/h2>\n<p>The best review software for AppFolio users should do more than send a review link. It should help the property management team ask at the right time, route each customer to the right review destination, capture private feedback, alert the team about new reviews, and make it easier to respond.<\/p>\n<p>For property managers, the right review platform has to work across locations, offices, portfolios, and customer types. A single-family owner is not the same as a multifamily resident, and a move-in experience is not the same as a maintenance follow-up.<\/p>\n<\/div>\n<\/section>\n<section id=\"birdeye\" class=\"cl-section cl-band\">\n<div class=\"cl-wrap cl-copy\">\n<h2>Why Birdeye Fits Many AppFolio Users<\/h2>\n<p>Birdeye is a strong fit for property management teams because it combines review generation, surveys, centralized messaging, webchat, listings, referrals, and review response tools in one platform. For AppFolio users, that means reviews can be planned around property management moments instead of handled manually by each office.<\/p>\n<div class=\"cl-grid\">\n<div class=\"cl-card\">\n<h3>Review requests<\/h3>\n<p>Automate requests through SMS and email where supported by the workflow.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Google review routing<\/h3>\n<p>Send customers to the correct local review destination for the office or property brand.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Private feedback<\/h3>\n<p>Use surveys to identify service issues before they become public reviews.<\/p>\n<\/div>\n<\/div>\n<figure class=\"cl-shot\">\n<div class=\"cl-shotbox\" role=\"img\" aria-label=\"Alt text: best review software dashboard for AppFolio property managers\"><strong>Review software dashboard<\/strong><span>Track request volume, new reviews, rating trends, and reply opportunities in one place.<\/span><\/div><figcaption>Alt text: best review software dashboard for AppFolio property managers<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<section id=\"comparison\" class=\"cl-section\">\n<div class=\"cl-wrap cl-copy\">\n<h2>Good vs. Weak Review Software for Property Managers<\/h2>\n<table class=\"cl-table\">\n<thead>\n<tr>\n<th>Good review software<\/th>\n<th>Weak review software<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Supports automated requests around real customer moments.<\/td>\n<td>Only sends manual one-off links.<\/td>\n<\/tr>\n<tr>\n<td>Routes reviews by location and customer type.<\/td>\n<td>Uses one generic review link for every office.<\/td>\n<\/tr>\n<tr>\n<td>Captures surveys and private feedback.<\/td>\n<td>Only counts public reviews.<\/td>\n<\/tr>\n<tr>\n<td>Includes review reply workflows and alerts.<\/td>\n<td>Leaves reviews unanswered.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n<section id=\"workflow\" class=\"cl-section cl-band\">\n<div class=\"cl-wrap cl-copy\">\n<h2>Review Workflow Examples<\/h2>\n<div class=\"cl-workflow\">\n<div class=\"cl-step\"><b>Move-in<\/b><\/p>\n<p>Resident moves in, receives follow-up, then gets a review or survey request.<\/p>\n<\/div>\n<div class=\"cl-step\"><b>Maintenance<\/b><\/p>\n<p>Work order closes, resident confirms satisfaction, then review request sends.<\/p>\n<\/div>\n<div class=\"cl-step\"><b>Owner onboarding<\/b><\/p>\n<p>New owner completes onboarding and receives feedback request.<\/p>\n<\/div>\n<div class=\"cl-step\"><b>Move-out<\/b><\/p>\n<p>Move-out process closes and the resident receives a feedback request.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"buying\" class=\"cl-section\">\n<div class=\"cl-wrap cl-copy\">\n<h2>Buying Checklist<\/h2>\n<ul class=\"cl-check\">\n<li>Confirm available AppFolio-related triggers.<\/li>\n<li>Confirm SMS and email review request behavior.<\/li>\n<li>Check location-level review routing.<\/li>\n<li>Ask how surveys and private feedback are handled.<\/li>\n<li>Review reporting by office, portfolio, or region.<\/li>\n<li>Plan implementation support, not just software access.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"cl-section cl-band\">\n<div class=\"cl-wrap cl-copy\">\n<h2>Frequently Asked Questions<\/h2>\n<div class=\"cl-faq\">\n<details>\n<summary>What is the best review software for AppFolio users?<\/summary>\n<p>The best choice depends on the property manager&#x27;s workflow, but Birdeye is a strong option for teams that want review automation, surveys, Google review growth, and centralized reputation management.<\/p>\n<\/details>\n<details>\n<summary>Can review software connect to AppFolio events?<\/summary>\n<p>Supported workflows can be planned around property management events such as lease signing, move-in, move-out, and completed work orders.<\/p>\n<\/details>\n<details>\n<summary>Should property managers use surveys or direct review links?<\/summary>\n<p>Many teams use both: surveys for private feedback and direct Google review requests for high-confidence moments.<\/p>\n<\/details>\n<details>\n<summary>Is review software useful for multi-location property managers?<\/summary>\n<p>Yes. Location-level routing and reporting are especially valuable for multi-office teams.<\/p>\n<\/details>\n<details>\n<summary>Can ConvertLocal help choose and set up the workflow?<\/summary>\n<p>Yes. ConvertLocal helps plan, configure, test, and optimize Birdeye review workflows for property managers.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"cl-section\">\n<div class=\"cl-wrap cl-copy\">\n<aside class=\"cl-cta\">\n<h2>Need help implementing Birdeye with AppFolio?<\/h2>\n<p>ConvertLocal helps property management teams configure Birdeye review automation, texting, webchat, missed-call follow-up, and customer messaging around their existing AppFolio workflow.<\/p>\n<div class=\"cl-actions\"><a class=\"cl-btn light\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free AppFolio + Birdeye Setup Call<\/a><a class=\"cl-btn\" href=\"https:\/\/convertlocal.io\/\">See How Convert Local Can Help<\/a><a class=\"cl-btn\" href=\"sms:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/aside>\n<h2>Related AppFolio Resources<\/h2>\n<p>Use these pages to move through the full AppFolio + Birdeye resources without guessing which feature to research next.<\/p>\n<div class=\"cl-related\"><a href=\"https:\/\/convertlocal.io\/integrations\/appfolio-birdeye\/\">AppFolio + Birdeye integration<\/a><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-review-automation\/\">AppFolio review automation<\/a><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-sms-integration\/\">AppFolio SMS integration strategy<\/a><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-webchat\/\">Birdeye webchat for AppFolio users<\/a><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-missed-call-text-back\/\">Missed call text back for property managers<\/a><a href=\"https:\/\/convertlocal.io\/blog\/best-review-software-for-appfolio-users\/\">Best review software for AppFolio users<\/a><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-birdeye-setup-guide\/\">AppFolio Birdeye setup guide<\/a><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-tenant-communication\/\">Tenant communication for AppFolio users<\/a><a href=\"https:\/\/convertlocal.io\/blog\/property-management-marketing\/\">Property management marketing<\/a><\/div>\n<aside class=\"cl-author\"><strong>Written by Dan Tucci, Founder of ConvertLocal<\/strong><\/p>\n<p>Dan helps property management companies and other local businesses implement Birdeye review automation, business texting, webchat, missed-call workflows, and customer communication systems.<\/p>\n<\/aside>\n<\/div>\n<\/section>\n<\/article>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BlogPosting\",\"headline\":\"Best Review Software for AppFolio Users\",\"name\":\"Best Review Software for AppFolio Users\",\"url\":\"https:\/\/convertlocal.io\/blog\/best-review-software-for-appfolio-users\/\",\"description\":\"Compare review software needs for AppFolio users and see how Birdeye helps property managers automate reviews and feedback.\",\"datePublished\":\"2026-07-07\",\"dateModified\":\"2026-07-07\",\"author\":{\"@type\":\"Person\",\"name\":\"Dan Tucci\",\"url\":\"https:\/\/convertlocal.io\/\"},\"publisher\":{\"@type\":\"Organization\",\"name\":\"ConvertLocal\",\"url\":\"https:\/\/convertlocal.io\/\",\"telephone\":\"+16178417787\"},\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/convertlocal.io\/blog\/best-review-software-for-appfolio-users\/\"}},{\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the best review software for AppFolio users?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The best choice depends on the property manager's workflow, but Birdeye is a strong option for teams that want review automation, surveys, Google review growth, and centralized reputation management.\"}},{\"@type\":\"Question\",\"name\":\"Can review software connect to AppFolio events?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Supported workflows can be planned around property management events such as lease signing, move-in, move-out, and completed work orders.\"}},{\"@type\":\"Question\",\"name\":\"Should property managers use surveys or direct review links?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Many teams use both: surveys for private feedback and direct Google review requests for high-confidence moments.\"}},{\"@type\":\"Question\",\"name\":\"Is review software useful for multi-location property managers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. 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Last updated: July 7, 2026 Book a Free AppFolio + Birdeye Setup CallSee How Convert Local Can Help Table of Contents What to look forWhy [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2689","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Best Review Software for AppFolio Users<\/title>\n<meta name=\"description\" content=\"Compare review software needs for AppFolio users and see how Birdeye helps property managers automate reviews and feedback.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/convertlocal.io\/blog\/best-review-software-for-appfolio-users\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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