{"id":3302,"date":"2026-07-12T22:34:46","date_gmt":"2026-07-12T22:34:46","guid":{"rendered":"https:\/\/convertlocal.io\/blog\/servicetitan-text-message-templates\/"},"modified":"2026-07-12T23:33:19","modified_gmt":"2026-07-12T23:33:19","slug":"servicetitan-text-message-templates","status":"publish","type":"post","link":"https:\/\/convertlocal.io\/blog\/servicetitan-text-message-templates\/","title":{"rendered":"25 Best Text Message Templates for ServiceTitan Users (2026)"},"content":{"rendered":"<style id=\"cl-service-hvac-css\">\n.cl-hub{--ink:#102033;--muted:#52647a;--line:#d9e7ef;--blue:#1267df;--teal:#0f766e;--soft:#f7fbff;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;color:var(--ink);background:#fff}.cl-hub *{box-sizing:border-box}.cl-hub a{color:#1267df}.cl-hub-wrap{width:min(1120px,calc(100% - 36px));margin:0 auto}.cl-hub-hero{padding:64px 0 44px;background:linear-gradient(135deg,#effbf8 0%,#f6fbff 58%,#fff 100%);border-bottom:1px solid 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summary{cursor:pointer;font-size:18px;font-weight:900;color:#102033}.cl-hub-related{display:flex;flex-wrap:wrap;gap:10px;margin-top:16px}.cl-hub-related:before,.cl-hub-related:after{content:none!important;display:none!important}.cl-hub-related a{border:1px solid var(--line);border-radius:999px;background:#fff;text-decoration:none!important;color:#102033!important;font-weight:850;padding:9px 13px}.entry-meta,.post-meta,.author.vcard{display:none!important}\n@media(max-width:900px){.cl-hub-hero-grid,.cl-hub-grid,.cl-hub-grid.two,.cl-hub-toc,.cl-hub-template{grid-template-columns:1fr}.cl-hub-hero{padding:42px 0 34px}.cl-hub-section{padding:40px 0}.cl-hub-actions{flex-direction:column}.cl-hub-btn{width:100%}.cl-hub h1{font-size:40px}.cl-hub-lede{font-size:18px}.cl-phone{min-height:auto}.cl-hub-table{display:block;overflow-x:auto}}\n@media(max-width:520px){.cl-hub-wrap{width:min(100% - 28px,1120px)}.cl-hub h1{font-size:36px}.cl-hub-template{padding:16px}.cl-hub-copy{font-size:15px}.cl-hub h2{font-size:29px}}\n<\/style>\n<p><script id=\"cl-hub-copy-script\">document.addEventListener('click',function(e){var b=e.target.closest('[data-cl-copy]');if(!b)return;var t=b.getAttribute('data-cl-copy')||'';navigator.clipboard&&navigator.clipboard.writeText(t).then(function(){var o=b.textContent;b.textContent='Copied';setTimeout(function(){b.textContent=o},1400)});});<\/script><main class=\"cl-hub\"><\/p>\n<section class=\"cl-hub-hero\">\n<div class=\"cl-hub-wrap cl-hub-hero-grid\">\n<div><span class=\"cl-hub-kicker\">ServiceTitan communication hub<\/span><\/p>\n<h1>25 Best Text Message Templates for ServiceTitan Users (2026)<\/h1>\n<p class=\"cl-hub-lede\">Copy, customize, and automate ServiceTitan customer communication templates for estimates, appointments, dispatch updates, review requests, maintenance memberships, payments, and emergency follow-up.<\/p>\n<p><span class=\"cl-hub-updated\">Last updated July 12, 2026<\/span><\/p>\n<div class=\"cl-hub-actions\"><a class=\"cl-hub-btn blue\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Strategy Call<\/a><a class=\"cl-hub-btn light\" href=\"sms:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"cl-hub-section\">\n<div class=\"cl-hub-wrap\">\n<nav class=\"cl-hub-toc\" aria-label=\"Table of contents\"><a href=\"#templates\">Ready-to-copy templates<\/a><a href=\"#workflow\">Recommended workflow<\/a><a href=\"#guides\">Related guides<\/a><a href=\"#faq\">FAQ<\/a><\/nav>\n<\/div>\n<\/section>\n<section id=\"templates\" class=\"cl-hub-section cl-hub-band\">\n<div class=\"cl-hub-wrap\">\n<h2>Ready-to-copy templates for the moments that matter<\/h2>\n<p>Use these messages as a starting point, then adjust the tone, service type, arrival window, and follow-up path to match your team. The strongest text systems use short messages, clear replies, and one shared inbox so nothing sits on a personal phone.<\/p>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>New customer inquiry<\/h3>\n<p><span class=\"cl-hub-count\">114 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, this is {company}. We received your service request. What system or issue can we help with today?<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, this is {company}. We received your service request. What system or issue can we help with today?\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Use for new web leads, missed calls, and booking requests.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, this is {company}. We received your service request. What system or issue can we help with today?<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Estimate follow-up<\/h3>\n<p><span class=\"cl-hub-count\">137 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, this is {company}. Did you have any questions about the estimate for {job_type}? We can help you schedule the next step.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, this is {company}. Did you have any questions about the estimate for {job_type}? We can help you schedule the next step.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Use after an open estimate.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, this is {company}. Did you have any questions about the estimate for {job_type}? We can help you schedule the next step.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Appointment confirmation<\/h3>\n<p><span class=\"cl-hub-count\">134 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, your {job_type} appointment with {company} is confirmed for {date} between {arrival_window}. Reply with access notes.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, your {job_type} appointment with {company} is confirmed for {date} between {arrival_window}. Reply with access notes.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Send after the appointment is booked.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, your {job_type} appointment with {company} is confirmed for {date} between {arrival_window}. Reply with access notes.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Appointment reminder<\/h3>\n<p><span class=\"cl-hub-count\">117 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company} reminder: We will be at {service_address} tomorrow between {arrival_window}. Reply if anything has changed.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company} reminder: We will be at {service_address} tomorrow between {arrival_window}. Reply if anything has changed.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Protect the dispatch board.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company} reminder: We will be at {service_address} tomorrow between {arrival_window}. Reply if anything has changed.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Technician dispatched<\/h3>\n<p><span class=\"cl-hub-count\">125 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, your technician has been dispatched for today\u2019s {job_type}. We will send another update when they are close.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, your technician has been dispatched for today\u2019s {job_type}. We will send another update when they are close.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Use when dispatch starts.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, your technician has been dispatched for today\u2019s {job_type}. We will send another update when they are close.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Technician on the way<\/h3>\n<p><span class=\"cl-hub-count\">127 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, {tech_name} is on the way from {company}. Estimated arrival is {eta}. Reply here with parking or access notes.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, {tech_name} is on the way from {company}. Estimated arrival is {eta}. Reply here with parking or access notes.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Send before arrival.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, {tech_name} is on the way from {company}. Estimated arrival is {eta}. Reply here with parking or access notes.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Running late<\/h3>\n<p><span class=\"cl-hub-count\">124 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, our technician is running about {delay_time} behind. We appreciate your patience and will keep you updated.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, our technician is running about {delay_time} behind. We appreciate your patience and will keep you updated.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Use when the route slips.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, our technician is running about {delay_time} behind. We appreciate your patience and will keep you updated.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Appointment reschedule<\/h3>\n<p><span class=\"cl-hub-count\">96 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, we need to adjust your appointment. Would {option_1} or {option_2} work better?<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, we need to adjust your appointment. Would {option_1} or {option_2} work better?\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Give two options.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, we need to adjust your appointment. Would {option_1} or {option_2} work better?<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Financing follow-up<\/h3>\n<p><span class=\"cl-hub-count\">107 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, this is {company}. Want us to walk through financing options for your {job_type} estimate?<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, this is {company}. Want us to walk through financing options for your {job_type} estimate?\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Useful for replacements and bigger jobs.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, this is {company}. Want us to walk through financing options for your {job_type} estimate?<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Service completed<\/h3>\n<p><span class=\"cl-hub-count\">99 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, your {job_type} is complete. Reply here if you have questions about today\u2019s visit.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, your {job_type} is complete. Reply here if you have questions about today\u2019s visit.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Send after job completion.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, your {job_type} is complete. Reply here if you have questions about today\u2019s visit.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Thank you<\/h3>\n<p><span class=\"cl-hub-count\">112 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, thank you for choosing {company}. We appreciate the opportunity to help with your home comfort.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, thank you for choosing {company}. We appreciate the opportunity to help with your home comfort.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Simple relationship builder.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, thank you for choosing {company}. We appreciate the opportunity to help with your home comfort.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Review request<\/h3>\n<p><span class=\"cl-hub-count\">117 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, if {tech_name} did a great job today, would you leave {company} a quick Google review? {review_link}<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, if {tech_name} did a great job today, would you leave {company} a quick Google review? {review_link}\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Best after a successful visit.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, if {tech_name} did a great job today, would you leave {company} a quick Google review? {review_link}<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Membership reminder<\/h3>\n<p><span class=\"cl-hub-count\">122 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, your maintenance membership includes seasonal tune-ups. Reply SCHEDULE and we can help find a visit time.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, your maintenance membership includes seasonal tune-ups. Reply SCHEDULE and we can help find a visit time.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Promote membership value.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, your maintenance membership includes seasonal tune-ups. Reply SCHEDULE and we can help find a visit time.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Preventative maintenance<\/h3>\n<p><span class=\"cl-hub-count\">111 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company}: Preventative maintenance helps catch small HVAC issues before peak season. Reply TUNEUP to schedule.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company}: Preventative maintenance helps catch small HVAC issues before peak season. Reply TUNEUP to schedule.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Maintenance campaign.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company}: Preventative maintenance helps catch small HVAC issues before peak season. Reply TUNEUP to schedule.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Annual tune-up<\/h3>\n<p><span class=\"cl-hub-count\">113 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, it is time for your annual HVAC tune-up. Reply YES and our office will help schedule your visit.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, it is time for your annual HVAC tune-up. Reply YES and our office will help schedule your visit.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Annual reminder.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, it is time for your annual HVAC tune-up. Reply YES and our office will help schedule your visit.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Emergency repair follow-up<\/h3>\n<p><span class=\"cl-hub-count\">95 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, checking in after your emergency repair. Is the system still running properly?<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, checking in after your emergency repair. Is the system still running properly?\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">After emergency work.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, checking in after your emergency repair. Is the system still running properly?<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Seasonal maintenance<\/h3>\n<p><span class=\"cl-hub-count\">107 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company}: {season} weather is coming. Reply SERVICE to schedule seasonal HVAC maintenance before the rush.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company}: {season} weather is coming. Reply SERVICE to schedule seasonal HVAC maintenance before the rush.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Seasonal campaign.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company}: {season} weather is coming. Reply SERVICE to schedule seasonal HVAC maintenance before the rush.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Payment reminder<\/h3>\n<p><span class=\"cl-hub-count\">104 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company}: Your service balance is still open. You can pay here: {payment_link}. Reply if you need help.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company}: Your service balance is still open. You can pay here: {payment_link}. Reply if you need help.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Billing follow-up.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company}: Your service balance is still open. You can pay here: {payment_link}. Reply if you need help.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Referral request<\/h3>\n<p><span class=\"cl-hub-count\">115 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, if a neighbor needs a trusted HVAC company, we would be grateful if you shared our name: {website}<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, if a neighbor needs a trusted HVAC company, we would be grateful if you shared our name: {website}\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Soft referral ask.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, if a neighbor needs a trusted HVAC company, we would be grateful if you shared our name: {website}<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Satisfaction check<\/h3>\n<p><span class=\"cl-hub-count\">119 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, quick check-in: were you satisfied with your recent service? Reply YES or tell us what we can improve.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, quick check-in: were you satisfied with your recent service? Reply YES or tell us what we can improve.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Private feedback first.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, quick check-in: were you satisfied with your recent service? Reply YES or tell us what we can improve.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Warranty follow-up<\/h3>\n<p><span class=\"cl-hub-count\">108 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, following up on your warranty visit. Reply here if the issue returns or you have questions.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, following up on your warranty visit. Reply here if the issue returns or you have questions.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Warranty service.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, following up on your warranty visit. Reply here if the issue returns or you have questions.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Filter replacement<\/h3>\n<p><span class=\"cl-hub-count\">121 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company} reminder: It may be time to replace your air filter. Reply FILTER if you want help choosing the right schedule.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company} reminder: It may be time to replace your air filter. Reply FILTER if you want help choosing the right schedule.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Helpful homeowner reminder.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company} reminder: It may be time to replace your air filter. Reply FILTER if you want help choosing the right schedule.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Membership renewal<\/h3>\n<p><span class=\"cl-hub-count\">99 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, your maintenance membership renews soon. Reply RENEW to keep your benefits active.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, your maintenance membership renews soon. Reply RENEW to keep your benefits active.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Retention workflow.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, your maintenance membership renews soon. Reply RENEW to keep your benefits active.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>After-hours response<\/h3>\n<p><span class=\"cl-hub-count\">136 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, this is {company}. We received your after-hours request. Please reply with the issue and whether the system is running.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, this is {company}. We received your after-hours request. Please reply with the issue and whether the system is running.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Emergency triage.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, this is {company}. We received your after-hours request. Please reply with the issue and whether the system is running.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>General communication<\/h3>\n<p><span class=\"cl-hub-count\">115 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company}: We wanted to share an update about your appointment. Reply here with questions and our office will help.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company}: We wanted to share an update about your appointment. Reply here with questions and our office will help.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">General office update.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company}: We wanted to share an update about your appointment. Reply here with questions and our office will help.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/section>\n<section id=\"workflow\" class=\"cl-hub-section\">\n<div class=\"cl-hub-wrap\">\n<h2>Recommended automation workflow<\/h2>\n<p>Texting works best when it supports the real customer journey. Start with the operational moment, send the shortest useful message, and route replies to the team that can actually help.<\/p>\n<div class=\"cl-hub-workflow\">\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">1<\/span><\/p>\n<div>\n<h3>Inquiry or missed call<\/h3>\n<p>Capture the customer moment from the schedule, job, estimate, call, or completed service.<\/p>\n<\/div>\n<\/div>\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">2<\/span><\/p>\n<div>\n<h3>Estimate or appointment booked<\/h3>\n<p>Send a short message that matches the customer intent and does not feel random.<\/p>\n<\/div>\n<\/div>\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">3<\/span><\/p>\n<div>\n<h3>Technician dispatched<\/h3>\n<p>Route replies into one shared inbox so dispatch, office staff, and managers can respond.<\/p>\n<\/div>\n<\/div>\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">4<\/span><\/p>\n<div>\n<h3>Job completed<\/h3>\n<p>Use the positive moments for reviews, referrals, renewals, and maintenance follow-up.<\/p>\n<\/div>\n<\/div>\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">5<\/span><\/p>\n<div>\n<h3>Review, referral, or renewal follow-up<\/h3>\n<p>Measure replies, booked work, missed calls recovered, review clicks, and unresolved conversations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<aside class=\"cl-hub-cta\">\n<h2>Want help turning this into a working system?<\/h2>\n<p>ConvertLocal helps ServiceTitan users and HVAC contractors set up Birdeye review automation, business texting, missed-call text back, AI Receptionist, shared inbox routing, and follow-up workflows that fit the way the team already works.<\/p>\n<div class=\"cl-hub-actions\"><a class=\"cl-hub-btn light\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a class=\"cl-hub-btn\" href=\"sms:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/aside>\n<\/div>\n<\/section>\n<section id=\"guides\" class=\"cl-hub-section cl-hub-band\">\n<div class=\"cl-hub-wrap\">\n<h2>Build the rest of the communication system<\/h2>\n<p>Templates are only the visible layer. The real value comes from connecting business texting, review requests, missed-call recovery, AI Receptionist, and team inbox workflows around the way customers already contact your company.<\/p>\n<div class=\"cl-hub-grid two\"><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-review-request-templates\/\"><\/p>\n<h3>15 Review Request Templates for ServiceTitan<\/h3>\n<p>ServiceTitan review request templates help contractors ask after the right job moment instead of sending generic review blasts.<\/p>\n<p><\/a><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-appointment-reminder-templates\/\"><\/p>\n<h3>10 Appointment Reminder Templates for ServiceTitan<\/h3>\n<p>Appointment reminders help ServiceTitan users protect the dispatch board and reduce customer confusion before the visit.<\/p>\n<p><\/a><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-technician-communication-templates\/\"><\/p>\n<h3>20 Technician Communication Templates for ServiceTitan<\/h3>\n<p>Technician communication templates help customers know who is coming, when they are arriving, and what to expect next.<\/p>\n<p><\/a><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-customer-communication-guide\/\"><\/p>\n<h3>ServiceTitan Customer Communication Guide<\/h3>\n<p>A practical guide to shaping messages around estimates, appointments, dispatch, job completion, reviews, and memberships.<\/p>\n<p><\/a><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-review-automation-guide\/\"><\/p>\n<h3>ServiceTitan Review Automation Guide<\/h3>\n<p>Review automation works best when it is tied to completed jobs, positive replies, and real customer satisfaction signals.<\/p>\n<p><\/a><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-sms-best-practices\/\"><\/p>\n<h3>ServiceTitan SMS Best Practices<\/h3>\n<p>ServiceTitan users need short, clear, permission-aware texts that help customers act quickly.<\/p>\n<p><\/a><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-missed-call-text-back\/\"><\/p>\n<h3>ServiceTitan Missed Call Text Back<\/h3>\n<p>Missed-call text back helps contractors recover calls when the office is busy, after-hours, or helping another customer.<\/p>\n<p><\/a><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-ai-receptionist\/\"><\/p>\n<h3>ServiceTitan AI Receptionist<\/h3>\n<p>AI Receptionist can help qualify after-hours requests, answer basic questions, and route urgent HVAC or plumbing leads.<\/p>\n<p><\/a><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-landline-texting\/\"><\/p>\n<h3>ServiceTitan Landline Texting<\/h3>\n<p>Landline texting lets customers text the business number they already know while keeping conversations in one team inbox.<\/p>\n<p><\/a><a class=\"cl-hub-card\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-customer-journey-guide\/\"><\/p>\n<h3>ServiceTitan Customer Journey Guide<\/h3>\n<p>Map communication from first call through estimate, dispatch, job completion, payment, review, referral, and renewal.<\/p>\n<p><\/a><\/div>\n<h2>Related ConvertLocal resources<\/h2>\n<div class=\"cl-hub-related\"><a href=\"https:\/\/convertlocal.io\/solutions\/business-texting\/\">Business Texting<\/a><a href=\"https:\/\/convertlocal.io\/solutions\/review-generation\/\">Review Automation<\/a><a href=\"https:\/\/convertlocal.io\/solutions\/missed-call-text-back\/\">Missed Call Text Back<\/a><a href=\"https:\/\/convertlocal.io\/solutions\/ai-receptionist\/\">AI Receptionist<\/a><a href=\"https:\/\/convertlocal.io\/integrations\/servicetitan-birdeye-integration\/\">ServiceTitan Integration<\/a><a href=\"https:\/\/convertlocal.io\/blog\/hvac-seo\/\">HVAC Marketing<\/a><a href=\"https:\/\/convertlocal.io\/blog\/fieldroutes-text-message-templates\/\">Pest Control Templates<\/a><\/div>\n<\/div>\n<\/section>\n<section id=\"faq\" class=\"cl-hub-section\">\n<div class=\"cl-hub-wrap cl-hub-faq\">\n<h2>FAQ<\/h2>\n<details>\n<summary>Can ServiceTitan users use these text templates?<\/summary>\n<p>Yes. These templates are written for real customer moments such as estimates, appointments, dispatch updates, completed jobs, reviews, memberships, and emergency requests.<\/p>\n<\/details>\n<details>\n<summary>Can Birdeye help automate these messages?<\/summary>\n<p>Birdeye can help with business texting, AI Receptionist, missed-call text back, team inbox routing, review requests, and customer follow-up depending on the workflow and setup.<\/p>\n<\/details>\n<details>\n<summary>Can customers reply to the texts?<\/summary>\n<p>Yes. Replies should go to a shared inbox so the office can handle scheduling, pricing, dispatch, billing, and service questions without using personal phones.<\/p>\n<\/details>\n<details>\n<summary>When should review requests be sent?<\/summary>\n<p>The best timing is after a completed job, a positive customer reply, a successful tune-up, or a resolved issue. Avoid asking before the customer has experienced the work.<\/p>\n<\/details>\n<details>\n<summary>Can ConvertLocal help set this up?<\/summary>\n<p>Yes. ConvertLocal helps map the workflow, write message templates, configure Birdeye, test the customer experience, and improve conversion over time.<\/p>\n<\/details>\n<div class=\"cl-hub-author\"><strong>Written by Dan Tucci<\/strong><\/p>\n<p>Dan Tucci is the Founder of ConvertLocal, helping local and multi-location businesses implement review automation, business texting, webchat, missed-call follow-up, AI Receptionist, and customer communication workflows.<\/p>\n<\/div>\n<aside class=\"cl-hub-cta\">\n<h2>Want help turning this into a working system?<\/h2>\n<p>ConvertLocal helps home service companies set up Birdeye review automation, business texting, missed-call text back, AI Receptionist, shared inbox routing, and follow-up workflows that fit the way the team already works.<\/p>\n<div class=\"cl-hub-actions\"><a class=\"cl-hub-btn light\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a class=\"cl-hub-btn\" href=\"sms:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/aside>\n<\/div>\n<\/section>\n<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Can ServiceTitan users use these text templates?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. 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