{"id":3306,"date":"2026-07-12T22:34:51","date_gmt":"2026-07-12T22:34:51","guid":{"rendered":"https:\/\/convertlocal.io\/blog\/servicetitan-technician-communication-templates\/"},"modified":"2026-07-12T23:33:24","modified_gmt":"2026-07-12T23:33:24","slug":"servicetitan-technician-communication-templates","status":"publish","type":"post","link":"https:\/\/convertlocal.io\/blog\/servicetitan-technician-communication-templates\/","title":{"rendered":"20 Technician Communication Templates for ServiceTitan"},"content":{"rendered":"<style id=\"cl-service-hvac-css\">\n.cl-hub{--ink:#102033;--muted:#52647a;--line:#d9e7ef;--blue:#1267df;--teal:#0f766e;--soft:#f7fbff;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;color:var(--ink);background:#fff}.cl-hub *{box-sizing:border-box}.cl-hub a{color:#1267df}.cl-hub-wrap{width:min(1120px,calc(100% - 36px));margin:0 auto}.cl-hub-hero{padding:64px 0 44px;background:linear-gradient(135deg,#effbf8 0%,#f6fbff 58%,#fff 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summary{cursor:pointer;font-size:18px;font-weight:900;color:#102033}.cl-hub-related{display:flex;flex-wrap:wrap;gap:10px;margin-top:16px}.cl-hub-related:before,.cl-hub-related:after{content:none!important;display:none!important}.cl-hub-related a{border:1px solid var(--line);border-radius:999px;background:#fff;text-decoration:none!important;color:#102033!important;font-weight:850;padding:9px 13px}.entry-meta,.post-meta,.author.vcard{display:none!important}\n@media(max-width:900px){.cl-hub-hero-grid,.cl-hub-grid,.cl-hub-grid.two,.cl-hub-toc,.cl-hub-template{grid-template-columns:1fr}.cl-hub-hero{padding:42px 0 34px}.cl-hub-section{padding:40px 0}.cl-hub-actions{flex-direction:column}.cl-hub-btn{width:100%}.cl-hub h1{font-size:40px}.cl-hub-lede{font-size:18px}.cl-phone{min-height:auto}.cl-hub-table{display:block;overflow-x:auto}}\n@media(max-width:520px){.cl-hub-wrap{width:min(100% - 28px,1120px)}.cl-hub h1{font-size:36px}.cl-hub-template{padding:16px}.cl-hub-copy{font-size:15px}.cl-hub h2{font-size:29px}}\n<\/style>\n<p><script id=\"cl-hub-copy-script\">document.addEventListener('click',function(e){var b=e.target.closest('[data-cl-copy]');if(!b)return;var t=b.getAttribute('data-cl-copy')||'';navigator.clipboard&&navigator.clipboard.writeText(t).then(function(){var o=b.textContent;b.textContent='Copied';setTimeout(function(){b.textContent=o},1400)});});<\/script><main class=\"cl-hub\"><\/p>\n<section class=\"cl-hub-hero\">\n<div class=\"cl-hub-wrap cl-hub-hero-grid\">\n<div><span class=\"cl-hub-kicker\">technician communication<\/span><\/p>\n<h1>20 Technician Communication Templates for ServiceTitan<\/h1>\n<p class=\"cl-hub-lede\">Technician communication templates help customers know who is coming, when they are arriving, and what to expect next.<\/p>\n<p><span class=\"cl-hub-updated\">Last updated July 12, 2026<\/span><\/p>\n<div class=\"cl-hub-actions\"><a class=\"cl-hub-btn blue\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Strategy Call<\/a><a class=\"cl-hub-btn light\" href=\"sms:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"cl-hub-section\">\n<div class=\"cl-hub-wrap\">\n<nav class=\"cl-hub-toc\" aria-label=\"Table of contents\"><a href=\"#when\">When to use these messages<\/a><a href=\"#templates\">Copy templates<\/a><a href=\"#workflow\">Workflow<\/a><a href=\"#faq\">FAQ<\/a><\/nav>\n<\/div>\n<\/section>\n<section id=\"when\" class=\"cl-hub-section cl-hub-band\">\n<div class=\"cl-hub-wrap\">\n<h2>When to use this workflow<\/h2>\n<p>Technician communication templates help customers know who is coming, when they are arriving, and what to expect next. The best results come from matching each message to a real customer moment: a call, quote request, estimate, scheduled appointment, technician dispatch, completed job, payment, review, or renewal. That keeps the message useful instead of noisy.<\/p>\n<div class=\"cl-hub-grid three\">\n<div class=\"cl-hub-card\">\n<h3>Friendly version<\/h3>\n<p>Use a warm tone when the customer has already interacted with the office or technician.<\/p>\n<\/div>\n<div class=\"cl-hub-card\">\n<h3>Professional version<\/h3>\n<p>Use a direct tone for commercial accounts, high-value jobs, or operational updates.<\/p>\n<\/div>\n<div class=\"cl-hub-card\">\n<h3>Emergency or VIP version<\/h3>\n<p>Use concise language, clear next steps, and faster routing when timing matters.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"templates\" class=\"cl-hub-section\">\n<div class=\"cl-hub-wrap\">\n<h2>Ready-to-copy technician communication templates<\/h2>\n<p>Each message below includes a mobile preview, character count, and copy button. Replace variables like <strong>{first_name}<\/strong>, <strong>{arrival_window}<\/strong>, <strong>{tech_name}<\/strong>, and <strong>{review_link}<\/strong> before using them.<\/p>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>New customer inquiry<\/h3>\n<p><span class=\"cl-hub-count\">114 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, this is {company}. We received your service request. What system or issue can we help with today?<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, this is {company}. We received your service request. What system or issue can we help with today?\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Use for new web leads, missed calls, and booking requests.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, this is {company}. We received your service request. What system or issue can we help with today?<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Estimate follow-up<\/h3>\n<p><span class=\"cl-hub-count\">137 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, this is {company}. Did you have any questions about the estimate for {job_type}? We can help you schedule the next step.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, this is {company}. Did you have any questions about the estimate for {job_type}? We can help you schedule the next step.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Use after an open estimate.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, this is {company}. Did you have any questions about the estimate for {job_type}? We can help you schedule the next step.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Appointment confirmation<\/h3>\n<p><span class=\"cl-hub-count\">134 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, your {job_type} appointment with {company} is confirmed for {date} between {arrival_window}. Reply with access notes.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, your {job_type} appointment with {company} is confirmed for {date} between {arrival_window}. Reply with access notes.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Send after the appointment is booked.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, your {job_type} appointment with {company} is confirmed for {date} between {arrival_window}. Reply with access notes.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Appointment reminder<\/h3>\n<p><span class=\"cl-hub-count\">117 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company} reminder: We will be at {service_address} tomorrow between {arrival_window}. Reply if anything has changed.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company} reminder: We will be at {service_address} tomorrow between {arrival_window}. Reply if anything has changed.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Protect the dispatch board.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company} reminder: We will be at {service_address} tomorrow between {arrival_window}. Reply if anything has changed.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Technician dispatched<\/h3>\n<p><span class=\"cl-hub-count\">125 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, your technician has been dispatched for today\u2019s {job_type}. We will send another update when they are close.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, your technician has been dispatched for today\u2019s {job_type}. We will send another update when they are close.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Use when dispatch starts.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, your technician has been dispatched for today\u2019s {job_type}. We will send another update when they are close.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Technician on the way<\/h3>\n<p><span class=\"cl-hub-count\">127 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, {tech_name} is on the way from {company}. Estimated arrival is {eta}. Reply here with parking or access notes.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, {tech_name} is on the way from {company}. Estimated arrival is {eta}. Reply here with parking or access notes.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Send before arrival.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, {tech_name} is on the way from {company}. Estimated arrival is {eta}. Reply here with parking or access notes.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Running late<\/h3>\n<p><span class=\"cl-hub-count\">124 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, our technician is running about {delay_time} behind. We appreciate your patience and will keep you updated.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, our technician is running about {delay_time} behind. We appreciate your patience and will keep you updated.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Use when the route slips.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, our technician is running about {delay_time} behind. We appreciate your patience and will keep you updated.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Appointment reschedule<\/h3>\n<p><span class=\"cl-hub-count\">96 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, we need to adjust your appointment. Would {option_1} or {option_2} work better?<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, we need to adjust your appointment. Would {option_1} or {option_2} work better?\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Give two options.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, we need to adjust your appointment. Would {option_1} or {option_2} work better?<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Financing follow-up<\/h3>\n<p><span class=\"cl-hub-count\">107 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, this is {company}. Want us to walk through financing options for your {job_type} estimate?<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, this is {company}. Want us to walk through financing options for your {job_type} estimate?\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Useful for replacements and bigger jobs.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, this is {company}. Want us to walk through financing options for your {job_type} estimate?<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Service completed<\/h3>\n<p><span class=\"cl-hub-count\">99 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, your {job_type} is complete. Reply here if you have questions about today\u2019s visit.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, your {job_type} is complete. Reply here if you have questions about today\u2019s visit.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Send after job completion.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, your {job_type} is complete. Reply here if you have questions about today\u2019s visit.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Thank you<\/h3>\n<p><span class=\"cl-hub-count\">112 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, thank you for choosing {company}. We appreciate the opportunity to help with your home comfort.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, thank you for choosing {company}. We appreciate the opportunity to help with your home comfort.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Simple relationship builder.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, thank you for choosing {company}. We appreciate the opportunity to help with your home comfort.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Review request<\/h3>\n<p><span class=\"cl-hub-count\">117 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, if {tech_name} did a great job today, would you leave {company} a quick Google review? {review_link}<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, if {tech_name} did a great job today, would you leave {company} a quick Google review? {review_link}\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Best after a successful visit.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, if {tech_name} did a great job today, would you leave {company} a quick Google review? {review_link}<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Membership reminder<\/h3>\n<p><span class=\"cl-hub-count\">122 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, your maintenance membership includes seasonal tune-ups. Reply SCHEDULE and we can help find a visit time.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, your maintenance membership includes seasonal tune-ups. Reply SCHEDULE and we can help find a visit time.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Promote membership value.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, your maintenance membership includes seasonal tune-ups. Reply SCHEDULE and we can help find a visit time.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Preventative maintenance<\/h3>\n<p><span class=\"cl-hub-count\">111 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company}: Preventative maintenance helps catch small HVAC issues before peak season. Reply TUNEUP to schedule.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company}: Preventative maintenance helps catch small HVAC issues before peak season. Reply TUNEUP to schedule.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Maintenance campaign.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company}: Preventative maintenance helps catch small HVAC issues before peak season. Reply TUNEUP to schedule.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Annual tune-up<\/h3>\n<p><span class=\"cl-hub-count\">113 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, it is time for your annual HVAC tune-up. Reply YES and our office will help schedule your visit.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, it is time for your annual HVAC tune-up. Reply YES and our office will help schedule your visit.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Annual reminder.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, it is time for your annual HVAC tune-up. Reply YES and our office will help schedule your visit.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Emergency repair follow-up<\/h3>\n<p><span class=\"cl-hub-count\">95 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, checking in after your emergency repair. Is the system still running properly?<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, checking in after your emergency repair. Is the system still running properly?\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">After emergency work.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, checking in after your emergency repair. Is the system still running properly?<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Seasonal maintenance<\/h3>\n<p><span class=\"cl-hub-count\">107 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company}: {season} weather is coming. Reply SERVICE to schedule seasonal HVAC maintenance before the rush.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company}: {season} weather is coming. Reply SERVICE to schedule seasonal HVAC maintenance before the rush.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Seasonal campaign.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company}: {season} weather is coming. Reply SERVICE to schedule seasonal HVAC maintenance before the rush.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Payment reminder<\/h3>\n<p><span class=\"cl-hub-count\">104 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">{company}: Your service balance is still open. You can pay here: {payment_link}. Reply if you need help.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"{company}: Your service balance is still open. You can pay here: {payment_link}. Reply if you need help.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Billing follow-up.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">{company}: Your service balance is still open. You can pay here: {payment_link}. Reply if you need help.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Referral request<\/h3>\n<p><span class=\"cl-hub-count\">115 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, if a neighbor needs a trusted HVAC company, we would be grateful if you shared our name: {website}<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, if a neighbor needs a trusted HVAC company, we would be grateful if you shared our name: {website}\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Soft referral ask.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, if a neighbor needs a trusted HVAC company, we would be grateful if you shared our name: {website}<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<article class=\"cl-hub-template\">\n<div>\n<div class=\"cl-hub-template-head\">\n<h3>Satisfaction check<\/h3>\n<p><span class=\"cl-hub-count\">119 characters<\/span><\/div>\n<div class=\"cl-hub-copy\">Hi {first_name}, quick check-in: were you satisfied with your recent service? Reply YES or tell us what we can improve.<\/div>\n<p><button class=\"cl-hub-copy-btn\" data-cl-copy=\"Hi {first_name}, quick check-in: were you satisfied with your recent service? Reply YES or tell us what we can improve.\" type=\"button\">Copy Template<\/button><\/p>\n<p class=\"cl-hub-note\">Private feedback first.<\/p>\n<\/div>\n<div class=\"cl-phone\" aria-label=\"SMS preview\">\n<div class=\"cl-phone-top\"><\/div>\n<div class=\"cl-bubble\">Hi {first_name}, quick check-in: were you satisfied with your recent service? Reply YES or tell us what we can improve.<\/div>\n<div class=\"cl-bubble out\">Thanks, that works.<\/div>\n<\/div>\n<\/article>\n<aside class=\"cl-hub-cta\">\n<h2>Want help turning this into a working system?<\/h2>\n<p>ConvertLocal helps ServiceTitan teams set up Birdeye review automation, business texting, missed-call text back, AI Receptionist, shared inbox routing, and follow-up workflows that fit the way the team already works.<\/p>\n<div class=\"cl-hub-actions\"><a class=\"cl-hub-btn light\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a class=\"cl-hub-btn\" href=\"sms:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/aside>\n<\/div>\n<\/section>\n<section id=\"workflow\" class=\"cl-hub-section cl-hub-band\">\n<div class=\"cl-hub-wrap\">\n<h2>Recommended workflow<\/h2>\n<p>For ServiceTitan teams, the workflow should be simple enough for the office to trust. Use automation for the repeatable steps and keep human replies easy to manage from one inbox.<\/p>\n<div class=\"cl-hub-workflow\">\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">1<\/span><\/p>\n<div>\n<h3>Trigger the customer moment<\/h3>\n<p>Capture the customer moment from the schedule, job, estimate, call, or completed service.<\/p>\n<\/div>\n<\/div>\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">2<\/span><\/p>\n<div>\n<h3>Send the right short message<\/h3>\n<p>Send a short message that matches the customer intent and does not feel random.<\/p>\n<\/div>\n<\/div>\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">3<\/span><\/p>\n<div>\n<h3>Route replies to the correct team<\/h3>\n<p>Route replies into one shared inbox so dispatch, office staff, and managers can respond.<\/p>\n<\/div>\n<\/div>\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">4<\/span><\/p>\n<div>\n<h3>Escalate urgent or sales-ready conversations<\/h3>\n<p>Use the positive moments for reviews, referrals, renewals, and maintenance follow-up.<\/p>\n<\/div>\n<\/div>\n<div class=\"cl-hub-step\"><span class=\"cl-hub-num\">5<\/span><\/p>\n<div>\n<h3>Ask for reviews after successful outcomes<\/h3>\n<p>Measure replies, booked work, missed calls recovered, review clicks, and unresolved conversations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>Internal links for the next step<\/h2>\n<div class=\"cl-hub-related\"><a href=\"https:\/\/convertlocal.io\/solutions\/business-texting\/\">Business Texting<\/a><a href=\"https:\/\/convertlocal.io\/solutions\/review-generation\/\">Review Automation<\/a><a href=\"https:\/\/convertlocal.io\/solutions\/missed-call-text-back\/\">Missed Call Text Back<\/a><a href=\"https:\/\/convertlocal.io\/solutions\/ai-receptionist\/\">AI Receptionist<\/a><a href=\"https:\/\/convertlocal.io\/integrations\/servicetitan-birdeye-integration\/\">ServiceTitan Integration<\/a><a href=\"https:\/\/convertlocal.io\/blog\/hvac-seo\/\">HVAC Marketing<\/a><a href=\"https:\/\/convertlocal.io\/blog\/fieldroutes-text-message-templates\/\">Pest Control Templates<\/a><\/div>\n<p><a class=\"cl-hub-btn blue\" href=\"https:\/\/convertlocal.io\/blog\/servicetitan-text-message-templates\/\">Back to the main template hub<\/a><\/p>\n<\/div>\n<\/section>\n<section id=\"faq\" class=\"cl-hub-section\">\n<div class=\"cl-hub-wrap cl-hub-faq\">\n<h2>FAQ<\/h2>\n<details>\n<summary>Can ServiceTitan users use these text templates?<\/summary>\n<p>Yes. These templates are written for real customer moments such as estimates, appointments, dispatch updates, completed jobs, reviews, memberships, and emergency requests.<\/p>\n<\/details>\n<details>\n<summary>Can Birdeye help automate these messages?<\/summary>\n<p>Birdeye can help with business texting, AI Receptionist, missed-call text back, team inbox routing, review requests, and customer follow-up depending on the workflow and setup.<\/p>\n<\/details>\n<details>\n<summary>Can customers reply to the texts?<\/summary>\n<p>Yes. Replies should go to a shared inbox so the office can handle scheduling, pricing, dispatch, billing, and service questions without using personal phones.<\/p>\n<\/details>\n<details>\n<summary>When should review requests be sent?<\/summary>\n<p>The best timing is after a completed job, a positive customer reply, a successful tune-up, or a resolved issue. Avoid asking before the customer has experienced the work.<\/p>\n<\/details>\n<details>\n<summary>Can ConvertLocal help set this up?<\/summary>\n<p>Yes. ConvertLocal helps map the workflow, write message templates, configure Birdeye, test the customer experience, and improve conversion over time.<\/p>\n<\/details>\n<div class=\"cl-hub-author\"><strong>Written by Dan Tucci<\/strong><\/p>\n<p>Dan Tucci is the Founder of ConvertLocal, helping local and multi-location businesses implement review automation, business texting, webchat, missed-call follow-up, AI Receptionist, and customer communication workflows.<\/p>\n<\/div>\n<aside class=\"cl-hub-cta\">\n<h2>Want help turning this into a working system?<\/h2>\n<p>ConvertLocal helps ServiceTitan teams set up Birdeye review automation, business texting, missed-call text back, AI Receptionist, shared inbox routing, and follow-up workflows that fit the way the team already works.<\/p>\n<div class=\"cl-hub-actions\"><a class=\"cl-hub-btn light\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a class=\"cl-hub-btn\" href=\"sms:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/aside>\n<\/div>\n<\/section>\n<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Can ServiceTitan users use these text templates?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. 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