{"id":517,"date":"2026-06-16T13:05:38","date_gmt":"2026-06-16T13:05:38","guid":{"rendered":"https:\/\/convertlocal.io\/blog\/?p=517"},"modified":"2026-06-17T14:00:43","modified_gmt":"2026-06-17T14:00:43","slug":"stayntouch-birdeye-integration-hotel-guest-communication","status":"publish","type":"post","link":"https:\/\/convertlocal.io\/blog\/stayntouch-birdeye-integration-hotel-guest-communication\/","title":{"rendered":"Stayntouch Birdeye Integration Guide"},"content":{"rendered":"<style id=\"cl-blog-brand-author-fix\">body.single-post .entry-meta,body.single-post .entry-meta *,body.single-post .posted-by,body.single-post .byline,body.single-post .cat-links,body.single-post .comments-link,body.single-post .post-author,body.single-post .ast-single-post-order .entry-meta{display:none!important}.site-header .site-logo-img img,#masthead .site-logo-img img,#masthead img.custom-logo{display:none!important}.site-header .site-logo-img a,#masthead .site-logo-img a,#masthead 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.menu-item>.menu-link:hover{background:#f1f5f9!important;color:#0f766e!important}<\/style>\n<style id=\"cl-seo-upgrade-2026\">.cl-last-updated{color:#667085;font-size:14px;margin:16px 0}.cl-keyword-intro{background:#f8fafc;border:1px solid #dfe5ee;border-radius:16px;padding:16px}.cl-author-box{border:1px solid #dfe5ee;border-radius:18px;background:#fff;padding:18px;margin:24px 0}.cl-author-box strong{display:block;font-size:18px;color:#102033}.cl-author-box p{margin:6px 0 0;color:#5b667a}.cl-convert-cta{margin:34px 0;padding:26px;border-radius:24px;background:linear-gradient(135deg,#102033,#0f766e);color:#fff}.cl-convert-cta h2{color:#fff!important;margin:0 0 8px!important}.cl-convert-cta p{color:#dff7f3!important}.cl-convert-cta div{display:flex;gap:12px;flex-wrap:wrap}.cl-convert-cta a{display:inline-flex;border-radius:999px;background:#fff;color:#102033!important;text-decoration:none!important;font-weight:900;padding:12px 18px}.cl-visual-examples{margin:42px 0}.cl-visual-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.cl-visual-grid figure{margin:0;border:1px solid #dfe5ee;border-radius:18px;overflow:hidden;background:#fff}.cl-visual-grid img{display:block;width:100%;height:auto}.cl-visual-grid figure div{min-height:160px;display:flex;align-items:center;justify-content:center;background:#f8fafc;color:#475467;font-weight:900;text-align:center;padding:20px}.cl-visual-grid figcaption{padding:12px 14px;color:#667085;font-size:14px}.cl-related-posts,.cl-seo-section{margin:42px 0}.cl-related-posts ul{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;padding:0;list-style:none}.cl-related-posts a{display:block;border:1px solid #dfe5ee;border-radius:14px;padding:12px 14px;text-decoration:none!important;font-weight:850}@media(max-width:760px){.cl-visual-grid,.cl-related-posts ul{grid-template-columns:1fr}.cl-convert-cta div a{width:100%;justify-content:center}}<\/style>\n<div class=\"cl-seo-retrofit\">\n<p class=\"cl-last-updated\"><strong>Last updated:<\/strong> June 17, 2026<\/p>\n<p class=\"cl-keyword-intro\">This guide focuses on <strong>Stayntouch Birdeye integration<\/strong> and practical ways to turn software activity into reviews, texting, webchat, and customer communication workflows.<\/p>\n<aside class=\"cl-author-box\"><strong>Written by Dan Tucci<\/strong><\/p>\n<p>Founder of ConvertLocal and Birdeye agency partner helping businesses implement review automation, texting, webchat, and customer experience workflows.<\/p>\n<\/aside>\n<section class=\"cl-convert-cta\">\n<h2>Need help implementing Birdeye?<\/h2>\n<p>ConvertLocal is a trusted Birdeye agency helping businesses connect reviews, texting, webchat, and customer communication workflows.<\/p>\n<div><a href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a href=\"tel:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/section>\n<section class=\"cl-visual-examples\">\n<h2>Stayntouch Birdeye integration screenshots and workflow examples<\/h2>\n<div class=\"cl-visual-grid\">\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-dashboard-real-screenshot.png\" alt=\"Stayntouch Birdeye integration Google review dashboard example in Birdeye\"><figcaption>Google review dashboard example.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-automation-real-screenshot.png\" alt=\"Stayntouch Birdeye integration review request automation performance screenshot\"><figcaption>Review request automation performance.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-request-mobile-real-screenshot.png\" alt=\"Stayntouch Birdeye integration review request example for Google and Facebook reviews\"><figcaption>Review request landing experience.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-appfolio-integrations-real-screenshot.png\" alt=\"Stayntouch Birdeye integration integration setup checklist and connected apps screenshot\"><figcaption>Integration and connected apps example.<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<section class=\"cl-seo-section\">\n<h2>Stayntouch Birdeye integration setup checklist<\/h2>\n<ol>\n<li>Choose the software trigger that represents a successful customer moment.<\/li>\n<li>Write SMS and email templates in your brand voice.<\/li>\n<li>Assign ownership for inbound texts, webchat, and feedback.<\/li>\n<li>Test the workflow before launching across locations.<\/li>\n<li>Measure reviews, response time, and lead conversion.<\/li>\n<\/ol>\n<h2>Stayntouch Birdeye integration mistakes to avoid<\/h2>\n<ul>\n<li>Sending requests before the customer experience is complete.<\/li>\n<li>Using the same message for every customer moment.<\/li>\n<li>Turning on texting or webchat without a response owner.<\/li>\n<\/ul>\n<h2>Conclusion: Stayntouch Birdeye integration<\/h2>\n<p>The best Stayntouch Birdeye integration strategy connects Birdeye to real customer moments, not random campaigns.<\/p>\n<\/section>\n<section class=\"cl-related-posts\">\n<h2>Related Birdeye integration guides<\/h2>\n<ul>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-birdeye-integration-property-managers\/\">AppFolio review automation<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/stayntouch-birdeye-integration-hotel-guest-communication\/\">Birdeye for hotels<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/fareharbor-birdeye-integration-tour-operators\/\">tour operator review software<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/peek-pro-birdeye-integration-tour-operators\/\">Peek Pro + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/servicetitan-birdeye-integration-contractors\/\">ServiceTitan + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/jobber-birdeye-integration-home-service-businesses\/\">Jobber + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/benchmarking-birdeye-vs-podium\/\">Podium alternative<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/business-texting-software\/\">business texting software<\/a><\/li>\n<\/ul>\n<\/section>\n<section class=\"cl-convert-cta\">\n<h2>Free workflow audit<\/h2>\n<p>Need help implementing Birdeye with your current software? Book a free strategy call with ConvertLocal or text 617-841-7787 for a free workflow audit.<\/p>\n<div><a href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a href=\"tel:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/section>\n<\/div>\n<style>\n.convertlocal-blog-shell{--cl-ink:#101828;--cl-muted:#5b667a;--cl-line:#dfe5ee;--cl-panel:#fff;--cl-teal:#0f766e;--cl-blue:#1e3a8a;--cl-gold:#c8942e;--cl-orange:#f97316;--cl-navy:#122033;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;color:var(--cl-ink);font-size:18px;line-height:1.72}.convertlocal-blog-shell *{box-sizing:border-box}.convertlocal-blog-shell a{color:#0f766e;text-decoration-thickness:2px;text-underline-offset:3px}.cl-hero{background:linear-gradient(135deg,#f8fbff 0%,#f4f7f3 55%,#fff7ed 100%);border:1px solid var(--cl-line);border-radius:24px;padding:34px;margin:0 0 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rgba(255,255,255,.85)}.cl-caption{font-size:13px;color:#667085;margin-top:10px}.cl-layout{display:grid;grid-template-columns:260px minmax(0,1fr);gap:38px;align-items:start}.cl-toc{position:sticky;top:96px;background:#fff;border:1px solid var(--cl-line);border-radius:18px;padding:20px}.cl-toc strong{display:block;margin-bottom:10px;font-size:13px;text-transform:uppercase;letter-spacing:.08em;color:#667085}.cl-toc a{display:block;text-decoration:none;color:#344054;font-size:14px;line-height:1.35;padding:9px 0;border-top:1px solid #eef2f6}.cl-toc a:first-of-type{border-top:0}.cl-article{max-width:820px}.cl-article h2{font-size:clamp(26px,3vw,38px);line-height:1.16;margin:48px 0 16px;color:#101828}.cl-article h3{font-size:22px;line-height:1.25;margin:30px 0 10px;color:#122033}.cl-article p{margin:0 0 20px}.cl-article ul{margin:0 0 26px;padding-left:0;list-style:none}.cl-article li{position:relative;margin:0 0 12px;padding-left:28px}.cl-article li:before{content:\"\";position:absolute;left:0;top:.72em;width:10px;height:10px;border-radius:999px;background:linear-gradient(135deg,var(--cl-gold),var(--cl-teal))}.cl-summary,.cl-card,.cl-cta,.cl-faq,.cl-source-box{border:1px solid var(--cl-line);background:#fff;border-radius:18px;padding:24px;margin:30px 0;box-shadow:0 10px 28px rgba(16,24,40,.06)}.cl-summary{background:#fffdf7;border-color:#ead9b5}.cl-summary h2,.cl-cta h2{margin-top:0}.cl-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin:26px 0}.cl-card{margin:0;box-shadow:none}.cl-card h3{margin-top:0}.cl-stat-strip{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:24px 0}.cl-stat{background:#122033;color:#fff;border-radius:16px;padding:18px}.cl-stat strong{display:block;font-size:26px;line-height:1}.cl-stat span{display:block;margin-top:6px;color:#cbd5e1;font-size:14px;line-height:1.35}.cl-cta{background:linear-gradient(135deg,#102033,#7a5311);color:#fff;border:0}.cl-cta h2,.cl-cta p{color:#fff}.cl-cta p{color:#fff3d8}.cl-button-row{display:flex;flex-wrap:wrap;gap:12px;margin-top:22px}.cl-button{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:12px 18px;background:#fff;color:#7a5311!important;font-weight:800;text-decoration:none!important}.cl-button-secondary{background:rgba(255,255,255,.12);color:#fff!important;border:1px solid rgba(255,255,255,.32)}.cl-faq h3{margin-top:0;color:#101828}.cl-source-box{background:#f8fafc}.cl-source-box ul{margin-bottom:0}.cl-note{border-left:4px solid var(--cl-gold);padding:16px 18px;background:#fff8ed;border-radius:12px;margin:24px 0;color:#533315}@media (max-width:900px){.cl-hero-grid,.cl-layout{grid-template-columns:1fr}.cl-toc{position:relative;top:auto}.cl-grid,.cl-stat-strip{grid-template-columns:1fr}.cl-hero{padding:24px}.convertlocal-blog-shell{font-size:17px}}\n<\/style>\n<div class=\"cl-seo-retrofit\">\n<p class=\"cl-last-updated\"><strong>Last updated:<\/strong> June 17, 2026<\/p>\n<p class=\"cl-keyword-intro\">This guide focuses on <strong>Stayntouch Birdeye integration<\/strong> and practical ways to turn software activity into reviews, texting, webchat, and customer communication workflows.<\/p>\n<aside class=\"cl-author-box\"><strong>Written by Dan Tucci<\/strong><\/p>\n<p>Founder of ConvertLocal and Birdeye agency partner helping businesses implement review automation, texting, webchat, and customer experience workflows.<\/p>\n<\/aside>\n<section class=\"cl-convert-cta\">\n<h2>Need help implementing Birdeye?<\/h2>\n<p>ConvertLocal is a trusted Birdeye agency helping businesses connect reviews, texting, webchat, and customer communication workflows.<\/p>\n<div><a href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a href=\"tel:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/section>\n<section class=\"cl-visual-examples\">\n<h2>Stayntouch Birdeye integration screenshots and workflow examples<\/h2>\n<div class=\"cl-visual-grid\">\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-dashboard-real-screenshot.png\" alt=\"Stayntouch Birdeye integration Google review dashboard example in Birdeye\"><figcaption>Google review dashboard example.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-automation-real-screenshot.png\" alt=\"Stayntouch Birdeye integration review request automation performance screenshot\"><figcaption>Review request automation performance.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-request-mobile-real-screenshot.png\" alt=\"Stayntouch Birdeye integration review request example for Google and Facebook reviews\"><figcaption>Review request landing experience.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-appfolio-integrations-real-screenshot.png\" alt=\"Stayntouch Birdeye integration integration setup checklist and connected apps screenshot\"><figcaption>Integration and connected apps example.<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<section class=\"cl-seo-section\">\n<h2>Stayntouch Birdeye integration setup checklist<\/h2>\n<ol>\n<li>Choose the software trigger that represents a successful customer moment.<\/li>\n<li>Write SMS and email templates in your brand voice.<\/li>\n<li>Assign ownership for inbound texts, webchat, and feedback.<\/li>\n<li>Test the workflow before launching across locations.<\/li>\n<li>Measure reviews, response time, and lead conversion.<\/li>\n<\/ol>\n<h2>Stayntouch Birdeye integration mistakes to avoid<\/h2>\n<ul>\n<li>Sending requests before the customer experience is complete.<\/li>\n<li>Using the same message for every customer moment.<\/li>\n<li>Turning on texting or webchat without a response owner.<\/li>\n<\/ul>\n<h2>Conclusion: Stayntouch Birdeye integration<\/h2>\n<p>The best Stayntouch Birdeye integration strategy connects Birdeye to real customer moments, not random campaigns.<\/p>\n<\/section>\n<section class=\"cl-related-posts\">\n<h2>Related Birdeye integration guides<\/h2>\n<ul>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-birdeye-integration-property-managers\/\">AppFolio review automation<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/stayntouch-birdeye-integration-hotel-guest-communication\/\">Birdeye for hotels<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/fareharbor-birdeye-integration-tour-operators\/\">tour operator review software<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/peek-pro-birdeye-integration-tour-operators\/\">Peek Pro + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/servicetitan-birdeye-integration-contractors\/\">ServiceTitan + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/jobber-birdeye-integration-home-service-businesses\/\">Jobber + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/benchmarking-birdeye-vs-podium\/\">Podium alternative<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/business-texting-software\/\">business texting software<\/a><\/li>\n<\/ul>\n<\/section>\n<section class=\"cl-convert-cta\">\n<h2>Free workflow audit<\/h2>\n<p>Need help implementing Birdeye with your current software? Book a free strategy call with ConvertLocal or text 617-841-7787 for a free workflow audit.<\/p>\n<div><a href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a href=\"tel:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/section>\n<\/div>\n<div class=\"convertlocal-blog-shell\">\n<section class=\"cl-hero\">\n<div class=\"cl-hero-grid\">\n<div><span class=\"cl-eyebrow\">Hotel Guest Experience Guide<\/span><\/p>\n<h1>Stayntouch + Birdeye: Automate Guest Messaging, Reviews, and Reputation Management<\/h1>\n<p class=\"cl-dek\">A practical guide for hotels using Stayntouch PMS that want to create Birdeye contacts from reservations, send check-in messages, automate check-out review requests, and manage guest reputation across locations.<\/p>\n<div class=\"cl-meta\"><span>By ConvertLocal<\/span><span>Updated for 2026<\/span><span>11 minute read<\/span><span>For Stayntouch hotels<\/span><\/div>\n<\/div>\n<figure class=\"cl-hero-media\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/stayntouch-birdeye-hotel-guest-automation-hero.png\" alt=\"Hotel front desk using Stayntouch and Birdeye automations for check-in messaging and check-out review requests\" \/><figcaption class=\"cl-caption\">Hotel guest moments like reservation, check-in, and check-out can become timely Birdeye communication and review workflows.<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<div class=\"cl-layout\">\n<nav class=\"cl-toc\" aria-label=\"Article table of contents\"><strong>In This Guide<\/strong><a href=\"#what-it-does\">What the integration does<\/a><a href=\"#automation-examples\">Automation examples<\/a><a href=\"#why-reviews\">Why reviews matter<\/a><a href=\"#birdeye-tools\">Birdeye tools for hotels<\/a><a href=\"#examples\">Practical examples<\/a><a href=\"#use-cases\">Best use cases<\/a><a href=\"#checklist\">Setup checklist<\/a><a href=\"#mistakes\">Mistakes to avoid<\/a><a href=\"#convertlocal\">Why ConvertLocal<\/a><a href=\"#faq\">FAQ<\/a><\/nav>\n<article class=\"cl-article\">\n<div class=\"cl-summary\">\n<h2>Quick Take<\/h2>\n<p>Stayntouch hotels have some of the clearest automation moments of any local business: reservation created, check-in, in-house stay, and check-out. When those moments connect to Birdeye, your team can create guest contacts, send timely messages, request reviews after departure, and manage reputation without relying on manual front desk follow-up.<\/p>\n<p>The Stayntouch Birdeye workflow shown in your automation screen is exactly the kind of simple, practical setup hotels should start with: reservation creates a contact, check-in sends a message, and check-out sends a review request.<\/p>\n<\/div>\n<p>Stayntouch is a hotel property management platform used for modern, mobile-friendly hotel operations. Birdeye helps businesses manage reviews, messaging, webchat, surveys, listings, referrals, and guest experience workflows. Together, they can help hotels turn PMS events into guest communication and reputation actions.<\/p>\n<div class=\"cl-stat-strip\" aria-label=\"Core outcomes\">\n<div class=\"cl-stat\"><strong>Reservation<\/strong><span>Create or update the guest contact in Birdeye.<\/span><\/div>\n<div class=\"cl-stat\"><strong>Check-in<\/strong><span>Send helpful arrival and stay messages.<\/span><\/div>\n<div class=\"cl-stat\"><strong>Check-out<\/strong><span>Trigger review requests and feedback follow-up.<\/span><\/div>\n<\/div>\n<h2 id=\"what-it-does\">What Does the Stayntouch + Birdeye Integration Do?<\/h2>\n<p>The <strong>Stayntouch Birdeye integration<\/strong> connects hotel PMS activity with Birdeye actions. Stayntouch&#8217;s own Birdeye help article describes the integration as one that gives hotels a way to connect guests with staff through live chat, send automated MMS review requests after checkout, and enable social sharing after reviews are completed. It also notes that setup uses a Birdeye API key and Stayntouch webhooks.<\/p>\n<p>Stayntouch&#8217;s public site and <a href=\"https:\/\/www.stayntouch.com\/integrations\/\" target=\"_blank\" rel=\"noopener\">integrations page<\/a> support the broader hotel technology ecosystem. Birdeye&#8217;s product pages cover <a href=\"https:\/\/birdeye.com\/reviews\/\" target=\"_blank\" rel=\"noopener\">reviews<\/a>, <a href=\"https:\/\/birdeye.com\/messaging\/\" target=\"_blank\" rel=\"noopener\">messaging<\/a>, <a href=\"https:\/\/birdeye.com\/webchat\/\" target=\"_blank\" rel=\"noopener\">webchat<\/a>, <a href=\"https:\/\/birdeye.com\/mass-texting\/\" target=\"_blank\" rel=\"noopener\">mass texting<\/a>, <a href=\"https:\/\/birdeye.com\/surveys\/\" target=\"_blank\" rel=\"noopener\">surveys<\/a>, and <a href=\"https:\/\/birdeye.com\/listings\/\" target=\"_blank\" rel=\"noopener\">listings<\/a>.<\/p>\n<p>In plain English: Stayntouch knows where the guest is in the stay journey, and Birdeye helps your hotel communicate, collect feedback, and build reputation at the right moment.<\/p>\n<h2 id=\"automation-examples\">Core Automation Examples for Stayntouch + Birdeye<\/h2>\n<p>The automation screen you provided shows three high-value workflows that make sense for hotels of almost any size.<\/p>\n<div class=\"cl-grid\">\n<div class=\"cl-card\">\n<h3>Reservation Created ? Create Contact<\/h3>\n<p>When a reservation is created in Stayntouch, Birdeye can create or update the guest contact. This gives your team a clean contact record for messaging, feedback, and review workflows.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Check-in ? Send Message<\/h3>\n<p>When the guest checks in, Birdeye can send a welcome message, explain how to reach staff, share Wi-Fi or amenity details, or invite the guest to message the hotel during the stay.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Check-out ? Send Review Request<\/h3>\n<p>After check-out, Birdeye can send a review request or feedback prompt while the stay is fresh. Happy guests can be routed toward public reviews, while unhappy guests can be routed internally first.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Across Locations ? Manage Workflows<\/h3>\n<p>For hotel groups, automations can be managed by location so each property has the right messaging, review timing, and ownership.<\/p>\n<\/div>\n<\/div>\n<h2 id=\"why-reviews\">Why Hotel Review Automation Matters<\/h2>\n<p>Hotel guests compare reviews before booking. A property&#8217;s reputation can influence direct bookings, OTA performance, group inquiries, wedding room blocks, corporate travel, and local demand. But hotel teams are busy managing check-ins, housekeeping, maintenance, guest requests, breakfast, events, and front desk operations.<\/p>\n<p><strong>Stayntouch review automation<\/strong> helps ask at the right time. Instead of depending on staff to remember every satisfied guest, the check-out event can trigger a review or feedback workflow.<\/p>\n<div class=\"cl-note\"><strong>Best practice:<\/strong> Use private feedback for service recovery. If a guest reports a problem, route that issue to management before pushing for a public review.<\/div>\n<h2 id=\"birdeye-tools\">What Hotels Can Do With Birdeye<\/h2>\n<h3>Guest Messaging<\/h3>\n<p>Birdeye messaging can help hotels communicate before, during, and after the stay. Use it for welcome messages, in-house chat, amenity information, maintenance follow-up, lost-and-found updates, and post-stay outreach.<\/p>\n<h3>Review Requests<\/h3>\n<p><strong>Stayntouch review requests<\/strong> after check-out help hotels turn positive stays into public reputation signals. Timing matters: guests are most likely to remember details shortly after departure.<\/p>\n<h3>Webchat and Direct Booking Support<\/h3>\n<p>Webchat can help answer pre-booking questions about parking, pet policy, amenities, check-in time, local recommendations, meeting space, accessibility, and direct booking options.<\/p>\n<h3>Surveys and Service Recovery<\/h3>\n<p>Surveys can capture private feedback by stay, room type, location, or guest segment. Low scores can create an internal follow-up opportunity before a public complaint appears.<\/p>\n<h3>Listings and Local SEO<\/h3>\n<p>Accurate hotel listings matter across Google, Apple, travel discovery, maps, and local search. Birdeye listings tools can help keep business details consistent across locations.<\/p>\n<h3>AI Review Replies<\/h3>\n<p>AI-assisted replies can save time, but hotels should still review responses for tone, specificity, and guest privacy. A good reply should sound warm, specific, and professional without revealing stay details.<\/p>\n<div class=\"cl-cta\">\n<h2>Want Stayntouch and Birdeye Working Like One Guest Experience System?<\/h2>\n<p>ConvertLocal can help your hotel map PMS events, configure reservation\/contact creation, build check-in messaging, automate check-out review requests, and set up location-level reputation workflows.<\/p>\n<div class=\"cl-button-row\"><a class=\"cl-button\" href=\"https:\/\/convertlocal.io\/\">Request Stayntouch + Birdeye Help<\/a><a class=\"cl-button cl-button-secondary\" href=\"https:\/\/convertlocal.io\/blog\/\">Browse More Guides<\/a><\/div>\n<\/div>\n<h2 id=\"examples\">Practical Examples for Hotels<\/h2>\n<p><strong>Boutique hotel:<\/strong> Reservation created adds the guest to Birdeye, check-in sends a warm welcome message, and check-out triggers a review request if the stay went smoothly.<\/p>\n<p><strong>Multi-property hotel group:<\/strong> Each location can run local messaging and review workflows while leadership monitors ratings, feedback themes, and response rates across properties.<\/p>\n<p><strong>Resort or destination property:<\/strong> In-stay messaging can answer amenity questions, spa inquiries, dining updates, and activity recommendations while post-stay reviews support future leisure bookings.<\/p>\n<p><strong>Business hotel:<\/strong> Check-in messages can share Wi-Fi, parking, breakfast, and meeting space details; post-stay feedback can identify operational issues before they affect recurring corporate guests.<\/p>\n<h2 id=\"use-cases\">Best Use Cases for Stayntouch + Birdeye<\/h2>\n<ul>\n<li><strong>Create Birdeye contacts<\/strong> when reservations are created in Stayntouch.<\/li>\n<li><strong>Send guest messages<\/strong> at check-in, during the stay, or after service interactions.<\/li>\n<li><strong>Send review requests<\/strong> after check-out while the guest experience is fresh.<\/li>\n<li><strong>Collect private surveys<\/strong> for service recovery and operations improvement.<\/li>\n<li><strong>Centralize guest messaging<\/strong> so conversations do not scatter across devices and inboxes.<\/li>\n<li><strong>Manage listings<\/strong> for location accuracy and local search trust.<\/li>\n<li><strong>Use AI-assisted replies<\/strong> to respond faster while maintaining hospitality tone.<\/li>\n<li><strong>Compare reputation by property<\/strong> for multi-location hotel groups.<\/li>\n<\/ul>\n<h2 id=\"checklist\">Setup Checklist for Stayntouch + Birdeye<\/h2>\n<ul>\n<li>Confirm the Birdeye API key and required Stayntouch webhook setup.<\/li>\n<li>Map reservation created, check-in, and check-out triggers before adding extra workflows.<\/li>\n<li>Decide which guest fields should sync to Birdeye contacts.<\/li>\n<li>Create separate templates for reservation follow-up, check-in messaging, in-stay support, check-out review requests, and service recovery.<\/li>\n<li>Segment workflows by property, brand, room type, guest type, or stay status when needed.<\/li>\n<li>Connect Google Business Profiles and review sites that matter for each hotel.<\/li>\n<li>Assign ownership for replies, review responses, low survey alerts, and guest escalations.<\/li>\n<li>Review consent, opt-out language, message frequency, and guest privacy requirements.<\/li>\n<li>Monitor review volume, rating, sentiment, response time, and service recovery outcomes after launch.<\/li>\n<\/ul>\n<h2 id=\"mistakes\">Common Mistakes to Avoid<\/h2>\n<div class=\"cl-grid\">\n<div class=\"cl-card\">\n<h3>Only Asking for Reviews<\/h3>\n<p>Use check-in and in-stay messaging too. A better stay experience creates better reviews later.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Sending the Same Message Everywhere<\/h3>\n<p>A boutique hotel, resort, airport property, and extended-stay location may need different templates.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Ignoring Low Feedback<\/h3>\n<p>Route unhappy guests to staff before asking for a public review.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>No Location Ownership<\/h3>\n<p>Multi-property teams need clear ownership for messages, reviews, and service-recovery alerts.<\/p>\n<\/div>\n<\/div>\n<h2 id=\"convertlocal\">Why Work With ConvertLocal?<\/h2>\n<p><a href=\"https:\/\/convertlocal.io\/\">ConvertLocal<\/a> helps local and multi-location businesses turn reputation, messaging, and lead conversion tools into working systems. Hotels often have the data and triggers already available, but the value comes from designing the right guest journey.<\/p>\n<p>For Stayntouch hotels, ConvertLocal can help map reservation, check-in, and check-out workflows; configure Birdeye automations; improve review generation; set up messaging; and create reporting that leadership can use.<\/p>\n<p>You can also browse more reputation and local marketing resources on the <a href=\"https:\/\/convertlocal.io\/blog\/\">ConvertLocal blog<\/a>.<\/p>\n<h2>Conclusion: Turn Hotel Stay Events Into Better Guest Communication and More Reviews<\/h2>\n<p>The <strong>Stayntouch Birdeye integration<\/strong> gives hotels a practical way to connect PMS moments with guest messaging, feedback, and reputation growth. Reservation created, check-in, and check-out are simple triggers, but they can power a much stronger guest experience workflow.<\/p>\n<p><strong>Need help setting up Birdeye with Stayntouch?<\/strong> ConvertLocal can help your hotel configure the workflow, improve guest messaging, automate review requests, and get more value from Birdeye. <a href=\"https:\/\/convertlocal.io\/\">Request help or book a demo with ConvertLocal<\/a>.<\/p>\n<h2 id=\"faq\">FAQ: Stayntouch Birdeye Integration<\/h2>\n<div class=\"cl-faq\">\n<h3>What is the Stayntouch Birdeye integration?<\/h3>\n<p>It connects Stayntouch PMS events with Birdeye actions such as creating guest contacts, sending messages, requesting reviews, and supporting hotel reputation workflows.<\/p>\n<\/div>\n<div class=\"cl-faq\">\n<h3>What Stayntouch events can trigger Birdeye workflows?<\/h3>\n<p>Common examples include reservation created, check-in, and check-out. Your automation screen shows reservation created creating a contact, check-in sending a message, and check-out sending a review request.<\/p>\n<\/div>\n<div class=\"cl-faq\">\n<h3>Can Birdeye send review requests after hotel check-out?<\/h3>\n<p>Yes. The Stayntouch Birdeye help article describes automated MMS review requests after checkout, and this is one of the strongest hotel use cases.<\/p>\n<\/div>\n<div class=\"cl-faq\">\n<h3>Can Birdeye help hotels with guest messaging?<\/h3>\n<p>Yes. Birdeye messaging can support check-in communication, in-house guest chat, post-stay follow-up, and service recovery.<\/p>\n<\/div>\n<div class=\"cl-faq\">\n<h3>Does this help hotel reputation management?<\/h3>\n<p>Yes. Review requests, private feedback, listings, response workflows, and reporting can all support hotel reputation management.<\/p>\n<\/div>\n<div class=\"cl-faq\">\n<h3>Can ConvertLocal set up Birdeye for Stayntouch hotels?<\/h3>\n<p>Yes. ConvertLocal can help hotels map PMS triggers, configure Birdeye workflows, create message templates, and improve review generation.<\/p>\n<\/div>\n<div class=\"cl-source-box\">\n<h2>Sources and Further Reading<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.stayntouch.com\/\" target=\"_blank\" rel=\"noopener\">Stayntouch<\/a><\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/integrations\/\" target=\"_blank\" rel=\"noopener\">Stayntouch Integrations<\/a><\/li>\n<li><a href=\"https:\/\/stayntouch.freshdesk.com\/support\/solutions\/articles\/24000093598-birdeye\" target=\"_blank\" rel=\"noopener\">Stayntouch Birdeye Help Article<\/a><\/li>\n<li><a href=\"https:\/\/birdeye.com\/reviews\/\" target=\"_blank\" rel=\"noopener\">Birdeye Reviews<\/a><\/li>\n<li><a href=\"https:\/\/birdeye.com\/messaging\/\" target=\"_blank\" rel=\"noopener\">Birdeye Messaging<\/a><\/li>\n<li><a href=\"https:\/\/birdeye.com\/webchat\/\" target=\"_blank\" rel=\"noopener\">Birdeye Webchat<\/a><\/li>\n<li><a href=\"https:\/\/birdeye.com\/mass-texting\/\" target=\"_blank\" rel=\"noopener\">Birdeye Mass Texting<\/a><\/li>\n<li><a href=\"https:\/\/birdeye.com\/surveys\/\" target=\"_blank\" rel=\"noopener\">Birdeye Surveys<\/a><\/li>\n<li><a href=\"https:\/\/birdeye.com\/listings\/\" target=\"_blank\" rel=\"noopener\">Birdeye Listings<\/a><\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<style>.cl-post-lead{margin:42px 0;padding:28px;border-radius:24px;background:linear-gradient(135deg,#102033,#0f766e);color:#fff}.cl-post-lead *{box-sizing:border-box}.cl-post-lead h2{color:#fff;margin:0 0 8px;font-size:30px;line-height:1.12}.cl-post-lead p{color:#dff7f3;margin:0 0 18px;line-height:1.55}.cl-post-lead form{display:grid;grid-template-columns:1fr 1fr;gap:12px}.cl-post-lead input,.cl-post-lead select{width:100%;border:1px solid rgba(255,255,255,.24);border-radius:12px;padding:13px 14px;min-height:48px;background:#fff;color:#102033}.cl-post-lead button{border:0;border-radius:999px;background:#fff;color:#102033;padding:13px 18px;font-weight:900;min-height:48px}.cl-post-lead .wide{grid-column:1\/-1}.cl-post-lead-status{grid-column:1\/-1;min-height:20px;color:#dff7f3;font-size:13px}@media(max-width:720px){.cl-post-lead form{grid-template-columns:1fr}}<\/style>\n<div class=\"cl-seo-retrofit\">\n<p class=\"cl-last-updated\"><strong>Last updated:<\/strong> June 17, 2026<\/p>\n<p class=\"cl-keyword-intro\">This guide focuses on <strong>Stayntouch Birdeye integration<\/strong> and practical ways to turn software activity into reviews, texting, webchat, and customer communication workflows.<\/p>\n<aside class=\"cl-author-box\"><strong>Written by Dan Tucci<\/strong><\/p>\n<p>Founder of ConvertLocal and Birdeye agency partner helping businesses implement review automation, texting, webchat, and customer experience workflows.<\/p>\n<\/aside>\n<section class=\"cl-convert-cta\">\n<h2>Need help implementing Birdeye?<\/h2>\n<p>ConvertLocal is a trusted Birdeye agency helping businesses connect reviews, texting, webchat, and customer communication workflows.<\/p>\n<div><a href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a href=\"tel:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/section>\n<section class=\"cl-visual-examples\">\n<h2>Stayntouch Birdeye integration screenshots and workflow examples<\/h2>\n<div class=\"cl-visual-grid\">\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-dashboard-real-screenshot.png\" alt=\"Stayntouch Birdeye integration Google review dashboard example in Birdeye\"><figcaption>Google review dashboard example.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-automation-real-screenshot.png\" alt=\"Stayntouch Birdeye integration review request automation performance screenshot\"><figcaption>Review request automation performance.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-request-mobile-real-screenshot.png\" alt=\"Stayntouch Birdeye integration review request example for Google and Facebook reviews\"><figcaption>Review request landing experience.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-appfolio-integrations-real-screenshot.png\" alt=\"Stayntouch Birdeye integration integration setup checklist and connected apps screenshot\"><figcaption>Integration and connected apps example.<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<section class=\"cl-seo-section\">\n<h2>Stayntouch Birdeye integration setup checklist<\/h2>\n<ol>\n<li>Choose the software trigger that represents a successful customer moment.<\/li>\n<li>Write SMS and email templates in your brand voice.<\/li>\n<li>Assign ownership for inbound texts, webchat, and feedback.<\/li>\n<li>Test the workflow before launching across locations.<\/li>\n<li>Measure reviews, response time, and lead conversion.<\/li>\n<\/ol>\n<h2>Stayntouch Birdeye integration mistakes to avoid<\/h2>\n<ul>\n<li>Sending requests before the customer experience is complete.<\/li>\n<li>Using the same message for every customer moment.<\/li>\n<li>Turning on texting or webchat without a response owner.<\/li>\n<\/ul>\n<h2>Conclusion: Stayntouch Birdeye integration<\/h2>\n<p>The best Stayntouch Birdeye integration strategy connects Birdeye to real customer moments, not random campaigns.<\/p>\n<\/section>\n<section class=\"cl-related-posts\">\n<h2>Related Birdeye integration guides<\/h2>\n<ul>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-birdeye-integration-property-managers\/\">AppFolio review automation<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/stayntouch-birdeye-integration-hotel-guest-communication\/\">Birdeye for hotels<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/fareharbor-birdeye-integration-tour-operators\/\">tour operator review software<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/peek-pro-birdeye-integration-tour-operators\/\">Peek Pro + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/servicetitan-birdeye-integration-contractors\/\">ServiceTitan + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/jobber-birdeye-integration-home-service-businesses\/\">Jobber + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/benchmarking-birdeye-vs-podium\/\">Podium alternative<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/business-texting-software\/\">business texting software<\/a><\/li>\n<\/ul>\n<\/section>\n<section class=\"cl-convert-cta\">\n<h2>Free workflow audit<\/h2>\n<p>Need help implementing Birdeye with your current software? Book a free strategy call with ConvertLocal or text 617-841-7787 for a free workflow audit.<\/p>\n<div><a href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a href=\"tel:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/section>\n<\/div>\n<section class=\"cl-post-lead\">\n<h2>Want help turning this into a Birdeye workflow?<\/h2>\n<p>Tell us what platform you use, how many locations you have, and whether your goal is reviews, webchat, texting, or reputation management. We will start with a quick text.<\/p>\n<form data-endpoint=\"https:\/\/script.google.com\/macros\/s\/AKfycbxrRtk7DA4KM51Kxq9LPauI5xFX6nxDgKwTIYvMhuiVvAlbxFMd8QwjkV376Dmn3--p\/exec\" onsubmit='event.preventDefault();var f=this,s=f.querySelector(\"[data-lead-status]\"),b=f.querySelector(\"button\"),d={name:f.name.value,phone:f.phone.value,locations:f.locations.value,companyUrl:f.companyUrl.value,goal:f.goal.value,source:\"convertlocal-blog-post\",pageUrl:location.href};b.disabled=true;s.textContent=\"Starting the text conversation...\";fetch(f.dataset.endpoint,{method:\"POST\",mode:\"no-cors\",headers:{\"Content-Type\":\"text\/plain;charset=utf-8\"},body:JSON.stringify(d)}).then(function(){f.reset();s.textContent=\"Sent. We will text you shortly from ConvertLocal.\"}).catch(function(){s.textContent=\"Something did not send. Please book a demo or try again.\"}).then(function(){b.disabled=false;});'><input name=\"name\" placeholder=\"Name\" autocomplete=\"name\" required><input name=\"phone\" placeholder=\"Text number\" autocomplete=\"tel\" required><input name=\"locations\" placeholder=\"How many locations?\" inputmode=\"numeric\" required><input name=\"companyUrl\" placeholder=\"Company website (optional)\" autocomplete=\"url\"><select name=\"goal\" aria-label=\"Goal\"><option>Drive more reviews<\/option><option>Inbound webchat<\/option><option>Business texting<\/option><option>Listings and reputation<\/option><option>All of the above<\/option><\/select><button class=\"wide\" type=\"submit\">Start a text conversation<\/button><span class=\"cl-post-lead-status\" data-lead-status><\/span><\/form>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Learn how hotels using Stayntouch can connect Birdeye workflows for reservation contacts, check-in messaging, check-out review requests, guest texting, and reputation 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4,10,3],"tags":[12,54,35,56,59,58,55,53,57],"class_list":["post-517","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-marketing","category-google-review-strategy","category-local-seo","tag-birdeye","tag-birdeye-stayntouch-integration","tag-guest-communication-software","tag-hotel-guest-messaging","tag-hotel-pms-integration","tag-hotel-reputation-management","tag-hotel-review-automation","tag-stayntouch-birdeye-integration","tag-stayntouch-review-requests"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stayntouch Birdeye Integration Guide for Hotels<\/title>\n<meta name=\"description\" content=\"Learn how hotels using 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