{"id":695,"date":"2026-06-17T00:52:37","date_gmt":"2026-06-17T00:52:37","guid":{"rendered":"https:\/\/convertlocal.io\/blog\/?p=695"},"modified":"2026-06-17T14:08:37","modified_gmt":"2026-06-17T14:08:37","slug":"servicetitan-birdeye-integration-contractors","status":"publish","type":"post","link":"https:\/\/convertlocal.io\/blog\/servicetitan-birdeye-integration-contractors\/","title":{"rendered":"ServiceTitan Birdeye Integration Guide"},"content":{"rendered":"<style id=\"cl-blog-brand-author-fix\">body.single-post .entry-meta,body.single-post .entry-meta *,body.single-post .posted-by,body.single-post .byline,body.single-post .cat-links,body.single-post .comments-link,body.single-post .post-author,body.single-post .ast-single-post-order .entry-meta{display:none!important}.site-header .site-logo-img img,#masthead .site-logo-img img,#masthead img.custom-logo{display:none!important}.site-header .site-logo-img a,#masthead .site-logo-img a,#masthead 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a{width:100%;justify-content:center}}<\/style>\n<style>.cl-post{--ink:#101828;--muted:#5b667a;--line:#dfe5ee;--navy:#102033;--teal:#0f766e;--blue:#1d4ed8;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;color:var(--ink)}.cl-post *{box-sizing:border-box}.cl-post a{color:#1d4ed8}.cl-wrap{max-width:980px;margin:0 auto;padding:0 22px}.cl-hero{padding:44px 0 28px;background:linear-gradient(135deg,#f7fbff,#eef7ff 58%,#effaf7);border-radius:28px;margin:0 0 34px}.cl-eyebrow{display:inline-flex;border:1px solid rgba(29,78,216,.18);border-radius:999px;background:#fff;color:#1d4ed8;padding:7px 12px;font-size:13px;font-weight:900;letter-spacing:.08em;text-transform:uppercase}.cl-badge{display:inline-grid;grid-template-columns:auto 1fr;gap:6px 10px;align-items:center;margin:14px 0 0;padding:10px 13px;border:1px solid rgba(29,78,216,.18);border-radius:16px;background:rgba(255,255,255,.82);max-width:360px}.cl-badge .mark{grid-row:1\/3;display:inline-flex;width:34px;height:34px;border-radius:10px;align-items:center;justify-content:center;background:#1d4ed8;color:#fff;font-weight:950}.cl-badge strong{display:block;color:#102033;font-size:14px;line-height:1.1}.cl-badge span:not(.mark){display:block;color:#5b667a;font-size:12px;line-height:1.2}.cl-post h1{font-size:clamp(40px,6vw,68px);line-height:.98;letter-spacing:0;margin:18px 0}.cl-lead{font-size:20px;line-height:1.65;color:#344054}.cl-hero-img{width:100%;border-radius:24px;margin-top:24px;display:block}.cl-body{font-size:17px;line-height:1.75}.cl-body h2{font-size:34px;line-height:1.15;margin:42px 0 12px}.cl-body h3{font-size:24px;margin:28px 0 8px}.cl-callout{border:1px solid var(--line);border-left:5px solid #1d4ed8;border-radius:18px;padding:20px;background:#f8fafc;margin:28px 0}.cl-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin:22px 0}.cl-card{border:1px solid var(--line);border-radius:18px;padding:20px;background:#fff}.cl-card h3{margin-top:0}.cl-post-lead{margin:42px 0;padding:28px;border-radius:24px;background:linear-gradient(135deg,#102033,#1d4ed8);color:#fff}.cl-post-lead h2{color:#fff;margin:0 0 8px}.cl-post-lead p{color:#dbeafe;margin:0 0 18px}.cl-post-lead form{display:grid;grid-template-columns:1fr 1fr;gap:12px}.cl-post-lead input,.cl-post-lead select{width:100%;border:1px solid rgba(255,255,255,.24);border-radius:12px;padding:13px 14px;min-height:48px;background:#fff;color:#102033}.cl-post-lead button{border:0;border-radius:999px;background:#fff;color:#102033;padding:13px 18px;font-weight:900;min-height:48px}.wide{grid-column:1\/-1}@media(max-width:760px){.cl-grid,.cl-post-lead form{grid-template-columns:1fr}.cl-wrap{padding:0 16px}}<\/style>\n<div class=\"cl-post\">\n<section class=\"cl-hero\">\n<div class=\"cl-wrap\"><span class=\"cl-eyebrow\">Contractor Growth Guide<\/span><\/p>\n<div class=\"cl-badge\" aria-label=\"Birdeye agency partner badge\"><span class=\"mark\">B<\/span><strong>Birdeye agency partner<\/strong><span>Workflow setup, launch support, and growth systems<\/span><\/div>\n<h1>ServiceTitan + Birdeye Integration: Review Automation, Texting, and Reputation Management for Contractors<\/h1>\n<p class=\"cl-lead\">ServiceTitan users usually have plenty of customer data and operational visibility. The question is how to turn completed jobs, booked appointments, dispatch activity, and customer follow-up into more reviews, faster conversations, and better reputation management.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"cl-hero-img\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/servicetitan-birdeye-contractor-dispatch-hero.png\" alt=\"ServiceTitan Birdeye integration for contractor dispatch and review automation\"><\/div>\n<\/section>\n<p><main class=\"cl-wrap cl-body\"><\/p>\n<p class=\"cl-last-updated\"><strong>Last updated:<\/strong> June 17, 2026<\/p>\n<p class=\"cl-keyword-intro\">This guide focuses on <strong>ServiceTitan Birdeye integration<\/strong> and practical ways to turn software activity into reviews, texting, webchat, and customer communication workflows.<\/p>\n<aside class=\"cl-author-box\"><strong>Written by Dan Tucci<\/strong><\/p>\n<p>Founder of ConvertLocal and Birdeye agency partner helping businesses implement review automation, texting, webchat, and customer experience workflows.<\/p>\n<\/aside>\n<section class=\"cl-convert-cta\">\n<h2>Need help implementing Birdeye?<\/h2>\n<p>ConvertLocal is a trusted Birdeye agency helping businesses connect reviews, texting, webchat, and customer communication workflows.<\/p>\n<div><a href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a href=\"tel:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/section>\n<section class=\"cl-visual-examples\">\n<h2>ServiceTitan Birdeye integration screenshots and workflow examples<\/h2>\n<p>These real Birdeye screenshots show the review dashboard, automation performance, review request experience, and integration connection points.<\/p>\n<div class=\"cl-visual-grid\">\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-dashboard-real-screenshot.png\" alt=\"ServiceTitan Birdeye integration Google review dashboard example in Birdeye\"><figcaption>Google review dashboard example.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-automation-real-screenshot.png\" alt=\"ServiceTitan Birdeye integration review request automation performance screenshot\"><figcaption>Review request automation performance.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-review-request-mobile-real-screenshot.png\" alt=\"ServiceTitan Birdeye integration review request example for Google and Facebook reviews\"><figcaption>Review request landing experience.<\/figcaption><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convertlocal.io\/blog\/wp-content\/uploads\/2026\/06\/birdeye-appfolio-integrations-real-screenshot.png\" alt=\"ServiceTitan Birdeye integration integration setup checklist and connected apps screenshot\"><figcaption>Integration and connected apps example.<\/figcaption><\/figure>\n<figure role=\"img\" aria-label=\"ServiceTitan Birdeye integration Birdeye inbox example placeholder\">\n<div>Birdeye inbox example<\/div><figcaption>Placeholder for an inbox or texting screenshot.<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<section class=\"cl-seo-section\">\n<h2>ServiceTitan Birdeye integration setup checklist<\/h2>\n<ol>\n<li>Choose the software trigger that represents a successful customer moment.<\/li>\n<li>Decide whether the customer should receive a review request, survey, text, or internal follow-up.<\/li>\n<li>Write short SMS and email templates that sound like your business.<\/li>\n<li>Assign ownership for inbound texts, webchat conversations, and negative feedback.<\/li>\n<li>Test the workflow with your own team before launching it across locations.<\/li>\n<li>Review performance monthly and adjust timing, frequency, and messaging.<\/li>\n<\/ol>\n<h2>ServiceTitan Birdeye integration mistakes to avoid<\/h2>\n<ul>\n<li>Sending review requests before the customer experience is complete.<\/li>\n<li>Using the same message for every service type, location, or customer moment.<\/li>\n<li>Turning on texting or webchat without a clear response owner.<\/li>\n<li>Forgetting to suppress repeat customers who already received a request.<\/li>\n<li>Measuring review volume without also watching response time and lead conversion.<\/li>\n<\/ul>\n<h2>Conclusion: ServiceTitan Birdeye integration<\/h2>\n<p>The best ServiceTitan Birdeye integration strategy connects Birdeye to real customer moments, not random campaigns. When reviews, texting, webchat, surveys, listings, and follow-up work together, your software becomes a stronger lead-generation and reputation system.<\/p>\n<\/section>\n<section class=\"cl-convert-cta\">\n<h2>Need help implementing Birdeye with your current software?<\/h2>\n<p>Book a free strategy call with ConvertLocal or text 617-841-7787.<\/p>\n<div><a href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a href=\"tel:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/section>\n<section class=\"cl-related-posts\">\n<h2>Related Birdeye integration guides<\/h2>\n<ul>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/appfolio-birdeye-integration-property-managers\/\">AppFolio review automation<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/stayntouch-birdeye-integration-hotel-guest-communication\/\">Birdeye for hotels<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/fareharbor-birdeye-integration-tour-operators\/\">tour operator review software<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/peek-pro-birdeye-integration-tour-operators\/\">Peek Pro + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/servicetitan-birdeye-integration-contractors\/\">ServiceTitan + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/jobber-birdeye-integration-home-service-businesses\/\">Jobber + Birdeye guide<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/blog\/benchmarking-birdeye-vs-podium\/\">Podium alternative<\/a><\/li>\n<li><a href=\"https:\/\/convertlocal.io\/business-texting-software\/\">business texting software<\/a><\/li>\n<\/ul>\n<\/section>\n<section class=\"cl-convert-cta\">\n<h2>Free workflow audit<\/h2>\n<p>Need help implementing Birdeye with your current software? Book a free strategy call with ConvertLocal or text 617-841-7787 for a free workflow audit.<\/p>\n<div><a href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Free Strategy Call<\/a><a href=\"tel:+16178417787\">Text 617-841-7787<\/a><\/div>\n<\/section>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"author\":{\"name\":\"Dan Tucci\",\"@type\":\"Person\"},\"dateModified\":\"2026-06-17\",\"publisher\":{\"url\":\"https:\/\/convertlocal.io\/\",\"name\":\"ConvertLocal\",\"@type\":\"Organization\"},\"headline\":\"ServiceTitan Birdeye Integration Guide\",\"mainEntityOfPage\":\"https:\/\/convertlocal.io\/blog\/servicetitan-birdeye-integration-contractors\/\",\"about\":\"ServiceTitan Birdeye integration\",\"@type\":\"Article\"},{\"mainEntity\":[{\"acceptedAnswer\":{\"text\":\"Yes. ConvertLocal helps businesses implement Birdeye review automation, texting, webchat, and customer communication workflows around their current software.\",\"@type\":\"Answer\"},\"name\":\"Can ConvertLocal help with \",\"@type\":\"Question\"},{\"acceptedAnswer\":{\"text\":\"Start with one high-confidence customer moment, test the workflow, then expand across locations or service lines.\",\"@type\":\"Answer\"},\"name\":\"What is the best way to start a ServiceTitan Birdeye integration workflow?\",\"@type\":\"Question\"}],\"@type\":\"FAQPage\"},{\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/convertlocal.io\/\",\"@type\":\"ListItem\"},{\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/convertlocal.io\/blog\/\",\"@type\":\"ListItem\"},{\"position\":3,\"name\":\"ServiceTitan Birdeye Integration Guide\",\"item\":\"https:\/\/convertlocal.io\/blog\/servicetitan-birdeye-integration-contractors\/\",\"@type\":\"ListItem\"}]},{\"telephone\":\"+16178417787\",\"url\":\"https:\/\/convertlocal.io\/\",\"name\":\"ConvertLocal\",\"@type\":\"Organization\"}]}<\/script><\/p>\n<p>ServiceTitan is used by many larger home service and trade contractors to manage calls, dispatch, jobs, technicians, marketing, memberships, estimates, and revenue operations. Birdeye can complement that operating system by helping contractors manage customer-facing communication: Google review generation, business texting, webchat, surveys, listings, referrals, and review replies.<\/p>\n<p>For HVAC, plumbing, electrical, garage door, roofing, restoration, and multi-trade contractors, a ServiceTitan + Birdeye workflow should be built around the customer journey. A booked job is not the same as a completed job. A sold estimate is not the same as a finished install. A maintenance visit is not the same as an emergency repair. The best review and texting workflows respect those differences.<\/p>\n<div class=\"cl-callout\"><strong>ConvertLocal takeaway:<\/strong> ServiceTitan gives contractors operational structure. Birdeye can help turn the right operational moments into customer communication moments.<\/div>\n<h2>What ServiceTitan contractors can use Birdeye for<\/h2>\n<div class=\"cl-grid\">\n<div class=\"cl-card\">\n<h3>Google review generation<\/h3>\n<p>Use completed work, technician success, and customer satisfaction moments to trigger review requests.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Business texting<\/h3>\n<p>Follow up with estimates, inbound leads, missed calls, and webchat visitors by SMS.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Webchat and lead capture<\/h3>\n<p>Turn high-intent service pages into live conversations and route them to the team.<\/p>\n<\/div>\n<div class=\"cl-card\">\n<h3>Multi-location reputation<\/h3>\n<p>Standardize review requests, listings, replies, reporting, and feedback routing across branches.<\/p>\n<\/div>\n<\/div>\n<h2>High-value triggers for ServiceTitan + Birdeye workflows<\/h2>\n<h3>Completed job or closed appointment<\/h3>\n<p>For many contractors, the most valuable review request moment is after the work is complete and the customer has had a chance to experience the result. The workflow can vary by business unit, job type, and service line.<\/p>\n<h3>Installed equipment or sold project completion<\/h3>\n<p>Installation jobs often deserve a more thoughtful post-project message than a quick service call. Birdeye templates can be written differently for replacement, install, maintenance, and repair customers.<\/p>\n<h3>Membership or maintenance visit<\/h3>\n<p>Maintenance customers can be strong advocates, but asking too often can wear them out. Frequency controls matter. ConvertLocal helps set rules so repeat customers are not over-contacted.<\/p>\n<h3>Unsold estimate follow-up<\/h3>\n<p>Not every Birdeye workflow has to be a review request. Some contractors use messaging for quote follow-up, second-touch nurture, reactivation, or webchat handoff.<\/p>\n<h2>How this helps contractors compete locally<\/h2>\n<p>Most home service markets are brutally competitive. Customers compare reviews before calling, read recent feedback, and expect fast responses. If your team has strong field execution but inconsistent review requests, you may be leaving local demand on the table.<\/p>\n<p>Birdeye can help create a more predictable reputation engine. Review requests go out after the right jobs. Negative feedback can route internally. Webchat gives website visitors a lower-friction way to ask questions. Texting helps your team respond while the customer is still engaged.<\/p>\n<h2>Best use cases for ServiceTitan users<\/h2>\n<ul>\n<li>Multi-trade contractors with multiple service lines.<\/li>\n<li>Businesses with multiple branches or locations.<\/li>\n<li>Companies that want technician-friendly review workflows.<\/li>\n<li>Teams with enough lead volume to benefit from webchat and SMS routing.<\/li>\n<li>Contractors that want better review response and listings consistency.<\/li>\n<\/ul>\n<h2>Setup checklist<\/h2>\n<ol>\n<li>Segment jobs by service type: repair, maintenance, install, estimate, emergency, or recurring.<\/li>\n<li>Choose which job statuses should trigger review requests.<\/li>\n<li>Create different message templates for high-value customer moments.<\/li>\n<li>Set suppression rules for repeat customers and recent requests.<\/li>\n<li>Define who owns inbound SMS and webchat replies.<\/li>\n<li>Route negative feedback to the right manager or branch.<\/li>\n<li>Track reviews by location, job type, and time period.<\/li>\n<\/ol>\n<h2>Common mistakes to avoid<\/h2>\n<p>Do not treat every ServiceTitan customer interaction as review-ready. Asking too early can hurt response rates and create awkward experiences. The message should match what actually happened.<\/p>\n<p>Another common mistake is failing to assign ownership. If webchat and texting are enabled but no one is accountable for response time, the system can generate leads that go nowhere. The workflow needs a team process, not just a tool.<\/p>\n<h2>Why work with ConvertLocal<\/h2>\n<p>ConvertLocal helps contractors translate ServiceTitan operations into Birdeye communication workflows. We help identify the right triggers, write templates, plan webchat and texting use cases, connect landing pages, and build SEO content around your most profitable services.<\/p>\n<p>We think like both a marketing manager and an operator: the workflow needs to produce reviews and leads, but it also needs to make sense for dispatchers, CSRs, managers, and technicians.<\/p>\n<section class=\"cl-post-lead\">\n<h2>Want help setting up Birdeye with ServiceTitan?<\/h2>\n<p>Tell us your website, location count, and main goal. We will start with a quick text from ConvertLocal.<\/p>\n<form data-endpoint=\"https:\/\/script.google.com\/macros\/s\/AKfycbxrRtk7DA4KM51Kxq9LPauI5xFX6nxDgKwTIYvMhuiVvAlbxFMd8QwjkV376Dmn3--p\/exec\" onsubmit='event.preventDefault();var f=this,s=f.querySelector(\"[data-lead-status]\"),b=f.querySelector(\"button\"),d={name:f.name.value,phone:f.phone.value,locations:f.locations.value,companyUrl:f.companyUrl.value,goal:f.goal.value,source:\"servicetitan-blog\",pageUrl:location.href};b.disabled=true;s.textContent=\"Starting the text conversation...\";fetch(f.dataset.endpoint,{method:\"POST\",mode:\"no-cors\",headers:{\"Content-Type\":\"text\/plain;charset=utf-8\"},body:JSON.stringify(d)}).then(function(){f.reset();s.textContent=\"Sent. We will text you shortly from ConvertLocal.\"}).catch(function(){s.textContent=\"Something did not send. Please book a demo or try again.\"}).then(function(){b.disabled=false;});'><input name=\"name\" placeholder=\"Name\" autocomplete=\"name\" required><input name=\"phone\" placeholder=\"Text number\" autocomplete=\"tel\" required><input name=\"locations\" placeholder=\"How many locations?\" inputmode=\"numeric\" required><input name=\"companyUrl\" placeholder=\"Company website (optional)\" autocomplete=\"url\"><select name=\"goal\"><option>Drive more reviews<\/option><option>Customer texting<\/option><option>Webchat<\/option><option>All of the above<\/option><\/select><button class=\"wide\" type=\"submit\">Start a text conversation<\/button><span class=\"wide\" data-lead-status><\/span><\/form>\n<\/section>\n<h2>FAQ<\/h2>\n<h3>Can ServiceTitan users connect Birdeye workflows to job activity?<\/h3>\n<p>Yes, contractors can plan Birdeye review and messaging workflows around job, customer, and operational milestones. The exact setup depends on the available integration path and your ServiceTitan configuration.<\/p>\n<h3>Should every completed job get a review request?<\/h3>\n<p>Not always. Many contractors use filters, timing rules, customer type, job type, or satisfaction checks before sending requests.<\/p>\n<h3>Can Birdeye help with multi-location reputation management?<\/h3>\n<p>Yes. Birdeye can support review monitoring, location-level reporting, listings, AI-assisted replies, and feedback routing across branches.<\/p>\n<h3>Does ConvertLocal help with contractor SEO too?<\/h3>\n<p>Yes. ConvertLocal can build landing pages and blog content that support the review, webchat, and texting workflows.<\/p>\n<p>Helpful references: <a href=\"https:\/\/www.servicetitan.com\/\" target=\"_blank\" rel=\"noopener\">ServiceTitan<\/a>, <a href=\"https:\/\/birdeye.com\/\" target=\"_blank\" rel=\"noopener\">Birdeye<\/a>, and the <a href=\"https:\/\/convertlocal.io\/home-services-birdeye\/\">ConvertLocal home services page<\/a>.<\/p>\n<p><\/main><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contractor Growth Guide BBirdeye agency partnerWorkflow setup, launch support, and growth systems ServiceTitan + Birdeye Integration: Review Automation, Texting, and Reputation Management for Contractors ServiceTitan users usually have plenty of customer data and operational visibility. The question is how to turn completed jobs, booked appointments, dispatch activity, and customer follow-up into more reviews, faster conversations, 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