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button,.clh-status{grid-column:auto}}\n<\/style>\n<article class=\"cl-health\">\n<section class=\"clh-hero\">\n<div class=\"clh-wrap clh-hero-grid\">\n<div><span class=\"clh-pill\">Dental PMS integration<\/span><\/p>\n<h1>Birdeye + Eaglesoft Integration<\/h1>\n<p class=\"clh-lead\">Plan a Birdeye and Eaglesoft workflow for automated dental review requests, patient feedback, and more consistent Google review growth.<\/p>\n<p><span class=\"clh-updated\">Last updated: June 19, 2026<\/span><\/div>\n<aside class=\"clh-side\">\n<h2>Workflow at a glance<\/h2>\n<ul class=\"clh-checks\">\n<li>Use a supported appointment or visit trigger<\/li>\n<li>Send review requests by SMS or email<\/li>\n<li>Route feedback to the correct practice location<\/li>\n<li>Centralize replies and follow-up where supported<\/li>\n<\/ul>\n<\/aside>\n<\/div>\n<\/section>\n<p><main class=\"clh-copy\"><\/p>\n<section class=\"clh-section\">\n<div class=\"clh-wrap\">\n<h2>How the Eaglesoft and Birdeye workflow can work<\/h2>\n<p>Eaglesoft is used by dental offices and multi-provider practices using Eaglesoft. A well-planned Birdeye connection can reduce the need for front-desk staff to remember review requests manually. Instead, the practice chooses an appropriate supported milestone and uses that event to start a patient follow-up workflow.<\/p>\n<p>Depending on the available integration path, the practice may use a supported appointment completion or another approved patient milestone. The exact event name, fields, timing, and available communication modules depend on the practice&#8217;s Eaglesoft edition, Birdeye package, and connection method. ConvertLocal confirms those details before the team relies on the automation.<\/p>\n<div class=\"clh-workflow\">\n<h3>Example review request workflow<\/h3>\n<p><strong>An Eaglesoft appointment or supported patient milestone is completed<\/strong> -> approved patient and location information is made available to the supported integration -> Birdeye sends a concise SMS or email request -> the patient shares feedback or visits the configured Google review destination -> the practice monitors replies and reputation from a centralized workflow.<\/p>\n<\/div>\n<aside class=\"clh-note\">\n<h3>Keep patient communication appropriately scoped<\/h3>\n<p>Healthcare messaging should be designed around the practice&#8217;s privacy, consent, security, and recordkeeping requirements. Avoid placing sensitive clinical details in general review requests, public review replies, or open webchat. Confirm the applicable Birdeye configuration, business associate agreement needs, access controls, retention settings, and approved message content with your compliance lead. &#8220;HIPAA-aware&#8221; workflow design is not a substitute for legal or compliance review.<\/p>\n<\/aside>\n<section class=\"clh-cta\">\n<h2>Ready to improve patient reviews and communication?<\/h2>\n<p>ConvertLocal helps medical and dental practices map Birdeye review automation, texting, webchat, and supported integration workflows without adding more front-desk chaos.<\/p>\n<div class=\"clh-actions\"><a class=\"clh-btn\" href=\"https:\/\/convertlocal.io\/#text\">Get a Birdeye Quote<\/a><a class=\"clh-btn alt\" href=\"sms:+16178417787?&#038;body=Hi%20ConvertLocal%2C%20I%20have%20a%20question%20about%20my%20healthcare%20integration.\">Ask About Your Integration<\/a><a class=\"clh-btn alt\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Demo with ConvertLocal<\/a><\/div>\n<form class=\"clh-form\" data-endpoint=\"https:\/\/script.google.com\/macros\/s\/AKfycbx7IG3_8NBTDR7s5ok-XvscylJERJj2gGUzugblMiji683c-_FiITONxbvyW-u0lSzk\/exec\" onsubmit='event.preventDefault();var f=this,s=f.querySelector(\"[data-clh-status]\"),b=f.querySelector(\"button\"),d={name:f.name.value,phone:f.phone.value,companyUrl:f.companyUrl.value,goal:f.goal.value,source:\"eaglesoft-birdeye-integration-article\",pageUrl:location.href};b.disabled=true;s.textContent=\"Starting the conversation...\";fetch(f.dataset.endpoint,{method:\"POST\",mode:\"no-cors\",headers:{\"Content-Type\":\"text\/plain;charset=utf-8\"},body:JSON.stringify(d)}).then(function(){f.reset();s.textContent=\"Sent. ConvertLocal will text you shortly.\"}).catch(function(){s.textContent=\"Something did not send. Please text 617-841-7787.\"}).then(function(){b.disabled=false;});'><input name=\"name\" placeholder=\"Name\" autocomplete=\"name\" required><input name=\"phone\" placeholder=\"Text number\" autocomplete=\"tel\" required><input name=\"companyUrl\" placeholder=\"Practice website (optional)\" autocomplete=\"url\"><select name=\"goal\" aria-label=\"Goal\"><option>Automate patient reviews<\/option><option>Patient texting<\/option><option>Webchat and AI chat<\/option><option>Integration setup<\/option><\/select><button type=\"submit\">Start by text<\/button><span class=\"clh-status\" data-clh-status><\/span><\/form>\n<\/section>\n<\/div>\n<\/section>\n<section class=\"clh-section clh-band\">\n<div class=\"clh-wrap\">\n<h2>Why this matters for busy front desks<\/h2>\n<p>Front-desk teams are already managing phones, arrivals, scheduling changes, insurance questions, forms, recalls, and patient concerns. Review requests are easy to postpone because they are important but rarely urgent. Automation turns the request into a predictable process without asking staff to remember one more task after every appointment.<\/p>\n<div class=\"clh-grid\">\n<div class=\"clh-card\">\n<h3>Fewer manual follow-ups<\/h3>\n<p>Use a supported system event to start the request instead of relying on sticky notes, exports, or individual staff memory.<\/p>\n<\/div>\n<div class=\"clh-card\">\n<h3>More consistent review timing<\/h3>\n<p>Send after an appropriate completed-patient milestone rather than at random or before the visit is truly finished.<\/p>\n<\/div>\n<div class=\"clh-card\">\n<h3>Clearer location ownership<\/h3>\n<p>Route requests, replies, and reporting to the correct office so multi-location groups can compare performance and respond locally.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"clh-section\">\n<div class=\"clh-wrap\">\n<h2>Review requests, feedback, and patient communication<\/h2>\n<p>Review automation is usually the most valuable first workflow because it has a clear trigger and measurable result. Birdeye may also support patient surveys, centralized messaging, webchat, AI-assisted website conversations, listings, and appointment communication depending on the product package and integration setup.<\/p>\n<table class=\"clh-table\">\n<thead>\n<tr>\n<th>Capability<\/th>\n<th>Practical use<\/th>\n<th>What to verify<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>SMS and email review requests<\/td>\n<td>Ask for feedback after a supported completed appointment or visit.<\/td>\n<td>Trigger, consent, patient contact fields, timing, and location mapping.<\/td>\n<\/tr>\n<tr>\n<td>Patient feedback and surveys<\/td>\n<td>Identify service issues and learn where the patient experience can improve.<\/td>\n<td>Survey availability, routing, ownership, and privacy-aware questions.<\/td>\n<\/tr>\n<tr>\n<td>Business texting<\/td>\n<td>Handle common office and appointment questions from an eligible practice number.<\/td>\n<td>Number eligibility, consent, access controls, supported message types, and staff coverage.<\/td>\n<\/tr>\n<tr>\n<td>Webchat and AI chat<\/td>\n<td>Capture appointment interest and answer general practice questions.<\/td>\n<td>Escalation, approved content, after-hours handling, and restrictions on sensitive information.<\/td>\n<\/tr>\n<tr>\n<td>Appointment communication<\/td>\n<td>Support reminders, confirmations, recalls, or follow-up where available.<\/td>\n<td>Whether the specific Eaglesoft connection and Birdeye package support the required event.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<section class=\"clh-cta\">\n<h2>Ready to improve patient reviews and communication?<\/h2>\n<p>ConvertLocal helps medical and dental practices map Birdeye review automation, texting, webchat, and supported integration workflows without adding more front-desk chaos.<\/p>\n<div class=\"clh-actions\"><a class=\"clh-btn\" href=\"https:\/\/convertlocal.io\/#text\">Get a Birdeye Quote<\/a><a class=\"clh-btn alt\" href=\"sms:+16178417787?&#038;body=Hi%20ConvertLocal%2C%20I%20have%20a%20question%20about%20my%20healthcare%20integration.\">Ask About Your Integration<\/a><a class=\"clh-btn alt\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Demo with ConvertLocal<\/a><\/div>\n<form class=\"clh-form\" data-endpoint=\"https:\/\/script.google.com\/macros\/s\/AKfycbx7IG3_8NBTDR7s5ok-XvscylJERJj2gGUzugblMiji683c-_FiITONxbvyW-u0lSzk\/exec\" onsubmit='event.preventDefault();var f=this,s=f.querySelector(\"[data-clh-status]\"),b=f.querySelector(\"button\"),d={name:f.name.value,phone:f.phone.value,companyUrl:f.companyUrl.value,goal:f.goal.value,source:\"eaglesoft-birdeye-integration-article\",pageUrl:location.href};b.disabled=true;s.textContent=\"Starting the conversation...\";fetch(f.dataset.endpoint,{method:\"POST\",mode:\"no-cors\",headers:{\"Content-Type\":\"text\/plain;charset=utf-8\"},body:JSON.stringify(d)}).then(function(){f.reset();s.textContent=\"Sent. ConvertLocal will text you shortly.\"}).catch(function(){s.textContent=\"Something did not send. Please text 617-841-7787.\"}).then(function(){b.disabled=false;});'><input name=\"name\" placeholder=\"Name\" autocomplete=\"name\" required><input name=\"phone\" placeholder=\"Text number\" autocomplete=\"tel\" required><input name=\"companyUrl\" placeholder=\"Practice website (optional)\" autocomplete=\"url\"><select name=\"goal\" aria-label=\"Goal\"><option>Automate patient reviews<\/option><option>Patient texting<\/option><option>Webchat and AI chat<\/option><option>Integration setup<\/option><\/select><button type=\"submit\">Start by text<\/button><span class=\"clh-status\" data-clh-status><\/span><\/form>\n<\/section>\n<\/div>\n<\/section>\n<section class=\"clh-section clh-band\">\n<div class=\"clh-wrap\">\n<h2>Best fit practices<\/h2>\n<ul class=\"clh-checks\">\n<li>General and family dental practices using Eaglesoft<\/li>\n<li>Multi-provider offices with busy front desks<\/li>\n<li>Practices that want SMS and email review requests<\/li>\n<li>Teams standardizing reputation management<\/li>\n<\/ul>\n<p>Eaglesoft users should confirm the exact integration method and trigger availability before finalizing message timing or staff expectations.<\/p>\n<\/div>\n<\/section>\n<section class=\"clh-section\">\n<div class=\"clh-wrap\">\n<h2>Eaglesoft + Birdeye setup checklist<\/h2>\n<ol class=\"clh-steps\">\n<li>Confirm the exact Eaglesoft product, edition, hosting model, and locations.<\/li>\n<li>Verify the supported native or approved connector-based Birdeye integration path.<\/li>\n<li>Review available appointment, visit, procedure, or status triggers.<\/li>\n<li>Select the milestone that most accurately represents a completed patient experience.<\/li>\n<li>Confirm which patient contact fields and location identifiers are available.<\/li>\n<li>Map each office to the correct Google Business Profile and review destination.<\/li>\n<li>Write SMS and email templates that avoid sensitive treatment information.<\/li>\n<li>Set messaging permissions, owners, escalation rules, and response-time expectations.<\/li>\n<li>Test with staff records and confirm timing before enabling live patients.<\/li>\n<li>Review performance after launch and adjust timing or templates based on delivery and response data.<\/li>\n<\/ol>\n<\/div>\n<\/section>\n<section class=\"clh-section clh-band\">\n<div class=\"clh-wrap\">\n<h2>Common mistakes to avoid<\/h2>\n<div class=\"clh-grid two\">\n<div class=\"clh-card\">\n<h3>Choosing a scheduled appointment trigger<\/h3>\n<p>A scheduled or arrived appointment may not represent a completed patient experience. Use a supported completion milestone whenever possible.<\/p>\n<\/div>\n<div class=\"clh-card\">\n<h3>Assuming all modules are included<\/h3>\n<p>Reviews, surveys, texting, webchat, reminders, and recalls may require different products or integration support.<\/p>\n<\/div>\n<div class=\"clh-card\">\n<h3>Sending identifiable clinical details<\/h3>\n<p>Keep review requests and public responses general. Do not include diagnosis, procedure, treatment, or other sensitive details.<\/p>\n<\/div>\n<div class=\"clh-card\">\n<h3>Launching without front-desk ownership<\/h3>\n<p>Decide who handles replies, who resolves feedback, and how conversations are escalated before automation begins.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"clh-section\">\n<div class=\"clh-wrap\">\n<h2>Related healthcare resources<\/h2>\n<div class=\"clh-links\"><a href=\"https:\/\/convertlocal.io\/industries\/healthcare\/\">Healthcare hub<\/a><a href=\"https:\/\/convertlocal.io\/industries\/dental\/\">Dental practices<\/a><a href=\"https:\/\/convertlocal.io\/industries\/medical\/\">Medical practices<\/a><a href=\"https:\/\/convertlocal.io\/blog\/dentrix-birdeye-integration\/\">Dentrix integration<\/a><a href=\"https:\/\/convertlocal.io\/blog\/athenahealth-birdeye-integration\/\">Athenahealth integration<\/a><a href=\"https:\/\/convertlocal.io\/blog\/carestack-birdeye-integration\/\">CareStack integration<\/a><\/div>\n<aside class=\"clh-author\"><strong>Written by Dan Tucci<\/strong><\/p>\n<p>Founder of ConvertLocal and Birdeye agency partner helping practices implement review automation, texting, webchat, and patient experience workflows.<\/p>\n<\/aside>\n<h2>Frequently asked questions<\/h2>\n<div class=\"clh-faq\">\n<details>\n<summary>Does Birdeye integrate with Eaglesoft?<\/summary>\n<p>Birdeye offers integration options for practices using Eaglesoft, but the exact connection method, supported products, data fields, and triggers should be confirmed for the practice&#8217;s edition and configuration before launch.<\/p>\n<\/details>\n<details>\n<summary>Can Birdeye send review requests automatically?<\/summary>\n<p>Yes, when the selected Eaglesoft integration path provides a supported completed appointment, visit, or other approved trigger. ConvertLocal verifies the trigger and tests it before enabling live automation.<\/p>\n<\/details>\n<details>\n<summary>Can patients receive review requests by text?<\/summary>\n<p>Yes, SMS review requests may be used when supported by the Birdeye configuration and the practice has the appropriate patient contact data and consent process. Email can also be used in supported workflows.<\/p>\n<\/details>\n<details>\n<summary>Is this useful for multi-location practices?<\/summary>\n<p>Yes. Multi-location practices can benefit from location-specific review destinations, centralized reporting, shared messaging, and standardized templates, provided each location and integration mapping is configured correctly.<\/p>\n<\/details>\n<details>\n<summary>Can ConvertLocal help set this up?<\/summary>\n<p>Yes. ConvertLocal helps confirm the integration path, choose the trigger, configure locations, write messages, plan inbox ownership, test the workflow, and train the practice team.<\/p>\n<\/details>\n<\/div>\n<section class=\"clh-cta\">\n<h2>Ready to improve patient reviews and communication?<\/h2>\n<p>ConvertLocal helps medical and dental practices map Birdeye review automation, texting, webchat, and supported integration workflows without adding more front-desk chaos.<\/p>\n<div class=\"clh-actions\"><a class=\"clh-btn\" href=\"https:\/\/convertlocal.io\/#text\">Get a Birdeye Quote<\/a><a class=\"clh-btn alt\" href=\"sms:+16178417787?&#038;body=Hi%20ConvertLocal%2C%20I%20have%20a%20question%20about%20my%20healthcare%20integration.\">Ask About Your Integration<\/a><a class=\"clh-btn alt\" href=\"https:\/\/calendly.com\/convertlocal\/30min\">Book a Demo with ConvertLocal<\/a><\/div>\n<form class=\"clh-form\" data-endpoint=\"https:\/\/script.google.com\/macros\/s\/AKfycbx7IG3_8NBTDR7s5ok-XvscylJERJj2gGUzugblMiji683c-_FiITONxbvyW-u0lSzk\/exec\" onsubmit='event.preventDefault();var f=this,s=f.querySelector(\"[data-clh-status]\"),b=f.querySelector(\"button\"),d={name:f.name.value,phone:f.phone.value,companyUrl:f.companyUrl.value,goal:f.goal.value,source:\"eaglesoft-birdeye-integration-article\",pageUrl:location.href};b.disabled=true;s.textContent=\"Starting the conversation...\";fetch(f.dataset.endpoint,{method:\"POST\",mode:\"no-cors\",headers:{\"Content-Type\":\"text\/plain;charset=utf-8\"},body:JSON.stringify(d)}).then(function(){f.reset();s.textContent=\"Sent. ConvertLocal will text you shortly.\"}).catch(function(){s.textContent=\"Something did not send. Please text 617-841-7787.\"}).then(function(){b.disabled=false;});'><input name=\"name\" placeholder=\"Name\" autocomplete=\"name\" required><input name=\"phone\" placeholder=\"Text number\" autocomplete=\"tel\" required><input name=\"companyUrl\" placeholder=\"Practice website (optional)\" autocomplete=\"url\"><select name=\"goal\" aria-label=\"Goal\"><option>Automate patient reviews<\/option><option>Patient texting<\/option><option>Webchat and AI chat<\/option><option>Integration setup<\/option><\/select><button type=\"submit\">Start by text<\/button><span class=\"clh-status\" data-clh-status><\/span><\/form>\n<\/section>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"url\":\"https:\/\/convertlocal.io\/blog\/eaglesoft-birdeye-integration\/\",\"datePublished\":\"2026-06-19\",\"description\":\"Automate dental review requests with Birdeye and Eaglesoft using supported patient appointment triggers.\",\"@type\":\"BlogPosting\",\"dateModified\":\"2026-06-19\",\"headline\":\"Birdeye + Eaglesoft Integration\",\"author\":{\"url\":\"https:\/\/convertlocal.io\/\",\"name\":\"Dan Tucci\",\"@type\":\"Person\"},\"name\":\"Birdeye + Eaglesoft Integration\",\"publisher\":{\"telephone\":\"+16178417787\",\"url\":\"https:\/\/convertlocal.io\/\",\"name\":\"ConvertLocal\",\"@type\":\"Organization\"}},{\"mainEntity\":[{\"acceptedAnswer\":{\"text\":\"Birdeye offers integration options for practices using Eaglesoft, but the exact connection method, supported products, data fields, and triggers should be confirmed for the practice\\u0027s edition and configuration before launch.\",\"@type\":\"Answer\"},\"name\":\"Does Birdeye integrate with Eaglesoft?\",\"@type\":\"Question\"},{\"acceptedAnswer\":{\"text\":\"Yes, when the selected Eaglesoft integration path provides a supported completed appointment, visit, or other approved trigger. 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Last updated: June 19, 2026 Workflow at a glance Use a supported appointment or visit trigger Send review requests by SMS or email Route feedback to the correct practice [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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