If you are in the market for a local SEO platform, you may be considering two popular options: Birdeye vs Podium. Both platforms offer a range of tools to help businesses manage their online presence and attract customers in their local area. In this blog, we will compare the two platforms and see how they stack up against each other.
According to G2.com, Birdeye has a rating of 4.8 out of 5 stars with 1,623 reviews, while Podium has a rating of 4.6 out of 5 stars with 1,288 reviews. These ratings are based on real-time data from verified user reviews and can be a helpful resource when considering which platform is best for your business needs.
Both platforms make it easy for businesses to get online reviews from their customers. One way they do this is by offering messaging services that allow businesses to communicate with customers through webchat, SMS texting, and Facebook Messenger. This makes it easy to send a link to customers after an interaction and ask for a review. Both platforms also offer tools for managing customer reviews, ensuring that businesses can effectively manage their online reputation.
In terms of overall ease of use and administration, users generally find Birdeye to be the better choice. They also feel that Birdeye is easier to do business with overall. However, both platforms received high marks for their ease of setup. When it comes to meeting the needs of their business, users felt that Birdeye was the better choice. They also preferred the quality of ongoing product support offered by Birdeye. In terms of feature updates and roadmaps, reviewers favored the direction of Birdeye over Podium.
CrazyEgg.com also weighed in on the pros and cons of each platform. They noted that Podium is great for small businesses, but may not offer the same level of customer experience management as Birdeye. On the other hand, Birdeye offers a more comprehensive approach to reputation management, including customer experience management.
So, which platform is right for you? It really depends on your business’s needs and priorities. If you are a small business looking for a straightforward reputation management solution, Podium may be the better choice. However, if you are looking for a more comprehensive approach to reputation management, including customer experience management, Birdeye may be worth considering.
Ultimately, the decision will come down to your specific needs and priorities. Both Birdeye and Podium offer powerful tools and can be valuable assets for your local SEO efforts. It’s important to carefully consider your options and choose the platform that best aligns with your business’s goals and objectives.
Dan Tucci is the Founder of ConvertLocal.io – helping businesses grow their local presence through reviews, listing management, webchat & business sms services. Convert Local is a strategic partner with Birdeye.
