Convert Local

Webchat Software

Convert web visitors into leads

Live chat customers, auto-respond to questions, and capture contact information to follow up over text.

Create revenue-driving conversations

Chat live or use automated chatbots to deliver remarkable customer support.

Engage on demand

Chat in real-time, conduct virtual consults, and even text leads 1:1 or in bulk after they’ve left your site to keep engagement and conversion high.

Lead Conversion

Automatically funnel all your webchat leads into a single inbox to follow up and convert over text, social, email, and wherever is most convenient.

Free up your teams

Use AI and auto-response templates to scale your customer support and engagement without adding resources.

Live Chat

Connect in real time

Don’t wait. Chat with website visitors the moment they reach your site to generate leads, book appointments, conduct virtual consults, and more.
SMART INBOX

Control the conversation

Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation.

Team Assignments

Simplify your team’s collaboration

Assign conversations to a team or individual to ensure the right person is following up.

Notifications

Stay on top of new leads

Instant notifications let you immediately route new business to the right teams, while the Birdeye Mobile App ensures you’re always ready to respond.

Response Templates

Save time with templates

Birdeye makes it a breeze to craft response templates for common questions and send templated requests for reviews, referrals, and more.

Rules-Based Auto Replies

Automate chat flows

Set up different welcome messages and auto-replies for when your agents are live, when they are busy, and for off-business hours to keep visitors engaged and informed.
Webforms

All your website leads in one place

Quickly convert prospects by sending webform leads directly to your Birdeye Inbox for personalized follow up.

Chat Bot

Auto respond to customer FAQs

Give your teams the breathing room they need to focus on more complex work with effortless and efficient customer support powered by our AI chatbot, Robin.

LEAD CAPTURE

Create leads automatically

Focus on the topic at hand instead of fishing for contact details. With Webchat, every conversation starts with a form that captures a name and phone number so you don’t have to.

TEXT FOLLOW UP

Follow up with ease

Don’t miss out on an opportunity just because a visitor abandons the chat. Simply follow up over text when the time is right to stay front of mind.
FILES & ATTACHMENTS

Make every experience effortless

Resolve customer questions faster by including attachments in your chats including invoices, receipts, screenshots, and more.
REPORTING

Track chat performance

Get detailed reporting on chat conversations and filter by location or user to understand what’s working and where to improve. You can also integrate with Google Analytics and other platforms to go even deeper.

Birdeye outranks the competition

5/5

Based on 7,000+ reviews on

Birdeye customers get results

"I can't express how much this platform has transformed our customer acquisition strategy. Being able to collect reviews, convert leads, run surveys, and even text our customers all from a single place has saved us so much time and effort. The results speak for themselves. Our customer base has grown, and our reviews are through the roof! Highly recommended!"
Sarah J.
Marketing Consultant
"I've been using this platform for a few months now, and I have to say it's been a game-changer for our business. It's incredibly convenient to have all these tools in one place. The reviews and lead conversion features are excellent exactly the way i wanted. Plus i only wish the interface were a bit more user-friendly. Overall, its a fantastic tool for customer acquisition."
Mark Taylor
Operations Manager
"This platform is a lifesaver for small businesses like ours. It's a one-stop-shop for all our customer acquisition needs. The ability to collect reviews, send texts, and get referrals seamlessly has given us an edge in our industry. Plus, the support team is incredibly responsive and helpful. We've seen a noticeable increase in leads and conversions since we started using it. It's a must-have!"
Lisa Mayers
Marketing Consultant

Birdeye customers get results

Drive traffic

Put your business at the top of search with a stellar online reputation and local SEO.

Connect & convert

Message customers from anywhere, stand out on social, and collect payments faster.

Raise the bar

Create exceptional experiences that boost brand loyalty and set you apart from the competition.
Listing
Reviews
Messaging
WebChat
Surveys
Insights
Google Sellar Ratings
Mass Texting

Products that pair well with Webchat

Birdeye is the only comprehensive platform for customer experience to offer a range of products that scale with your business.

Messaging

Chat prospects from your website, social media, text, and more from a single Inbox.

Mass Texting

Reach and engage thousands of customers with high-converting, personalized messages.

Surveys

Send text-friendly surveys to better understand and optimize customer experience

Resources

8 best practices for converting leads with Chatbots

Chatbots provide a low-cost, conversational way to convert website traffic into sales-qualified leads while offering support 24/7. However, it’s important to ensure your chatbot delivers a fantastic customer experience and is strategically set up to maximize lead conversion. Download this guide to learn 8 actionable tips on how to use a chatbot to convert more leads on autopilot.

Engaging customers using Birdeye Webchat

Engaging customers through Birdeye Webchat resulted in an impressive 12 new customers acquired within the very first month of implementation.

Making acquisition automatic with Birdeye webChat

As customers continue to shift their preferences from in-person to digital experiences one constant remains — they expect quick answers and convenience above all else. But many of today’s growing businesses don’t have the staff or the technology to respond to new website visitors or leads on demand. That is, until now. Meet Birdeye Webchat.

Start growing with Birdeye today

See why more than 100,000 local businesses choose Birdeye.

Book a 30 Minute Consultation

Frequently Asked Questions

Birdeye Webchat is a chat window you can add to your website to engage with visitors to answer questions, book appointments, resolve customer issues, and more.

With Birdeye Webchat, you can chat with website visitors live, which increases conversion rates and reduces the chance that they will navigate away to a competitor’s website. It also helps you increase customer loyalty by making it easy to quickly answer questions and resolve customer issues.

Birdeye Webchat gives you ability to:

  • Chat with customers live
  • Answer FAQs 24/7 with a chatbot
  • Respond to chats on the go from the mobile app
  • Assign conversations to team members
  • Track agent productivity, average resolution times, and more
  • Capture contact information and automatically text customers after they leave your site

You can make Birdeye Webchat your own by customizing your logo, names, photos, colors, custom chat icons, greetings, away messages, and more. Businesses with multiple brands and multiple locations can create a unique Birdeye Webchat window for each one with ease.

No. Birdeye Webchat is light and quick to load, so it will not slow down your website. The chat window loads only after your business webpage has loaded or when a visitor clicks on it to ask a question – you choose. This prevents it from ever affecting your website’s speed or performance.

The Smart Inbox feature lets you create customized inboxes to funnel incoming messages by location and date so you can easily manage and respond to customer interactions appropriately.

Messages on Birdeye Webchat funnel into the Birdeye Inbox, together with messages from Google, social, text, email, and other channels, so you can easily manage all your customer communications from one platform. Since we collect customer contact details before every webchat conversation, you can use the Inbox to text leads even after they leave your website, so you don’t lose them.