Auto repair template library

Auto Repair Text Message Templates

Use these ready-to-customize text message templates to keep customers informed throughout the repair process. Find templates for appointment scheduling, estimates, approvals, repair updates, vehicle pickup, reviews, maintenance reminders, and more.

Last updated July 16, 2026

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Auto repair service advisor texting customer repair updates

Start with the customer moment

Choose the template closest to the conversation you need, then customize the vehicle, timing, advisor name, shop number, and link. Keep messages short, clear, and replyable.

New lead and inquiry responses

New repair inquiry

155 characters

When to use it: Use when a customer submits a form, webchat, or voicemail about a repair.

Hi [First Name], this is [Shop Name]. Thanks for reaching out about your [Vehicle]. What issue are you noticing, and when would you like us to take a look?

Alternate: Hi [First Name], we received your repair request. Reply with your vehicle year/make/model and the main issue, and our team will help.

Editable placeholders: [First Name], [Shop Name], [Vehicle]

Related: Appointment scheduling, Missed-call text back

Hi [First Name], this is [Shop Name]. Thanks for reaching out about your [Vehicle]. What issue are you noticing, and when would you like us to take a look?

Thanks for the update.

Tire shop inquiry

122 characters

When to use it: Use when a customer asks about tires, rotation, balancing, or a slow leak.

Hi [First Name], this is [Shop Name]. We can help with your tire question. What size tire or vehicle are you working with?

Alternate: Hi [First Name], reply with your vehicle or tire size and we can check options for you.

Editable placeholders: [First Name], [Shop Name]

Related: Appointment scheduling

Hi [First Name], this is [Shop Name]. We can help with your tire question. What size tire or vehicle are you working with?

Thanks for the update.

Collision inquiry reply

149 characters

When to use it: Use when a customer asks about body repair or an accident estimate.

Hi [First Name], this is [Shop Name]. We can help with the collision repair process. Is the vehicle drivable, and do you already have a claim number?

Alternate: Hi [First Name], we received your collision repair request. Reply with photos or call [Phone Number] and we can guide the next step.

Editable placeholders: [First Name], [Shop Name], [Phone Number]

Related: Collision repair updates, CCC ONE-related communication templates

Hi [First Name], this is [Shop Name]. We can help with the collision repair process. Is the vehicle drivable, and do you already have a claim number?

Thanks for the update.

Appointment scheduling

Schedule repair visit

133 characters

When to use it: Use when a customer is ready to book a diagnostic, estimate, or repair appointment.

Hi [First Name], we can schedule your [Vehicle] for [Service Type]. We have openings on [Option 1] or [Option 2]. Which works better?

Alternate: Hi [First Name], would morning or afternoon work better for your appointment?

Editable placeholders: [First Name], [Vehicle], [Service Type], [Option 1], [Option 2]

Related: Appointment confirmations

Hi [First Name], we can schedule your [Vehicle] for [Service Type]. We have openings on [Option 1] or [Option 2]. Which works better?

Thanks for the update.

Diagnostic booking

151 characters

When to use it: Use when the shop needs to inspect the vehicle before quoting.

Hi [First Name], we can book a diagnostic visit for your [Vehicle]. Once we inspect it, we will explain findings and next steps before any work begins.

Alternate: Hi [First Name], we can inspect the vehicle first and review options with you before repairs.

Editable placeholders: [First Name], [Vehicle]

Related: Estimate ready notifications

Hi [First Name], we can book a diagnostic visit for your [Vehicle]. Once we inspect it, we will explain findings and next steps before any work begins.

Thanks for the update.

Appointment confirmations

Appointment confirmed

150 characters

When to use it: Use immediately after a repair, inspection, or estimate appointment is booked.

Hi [First Name], your appointment with [Shop Name] is confirmed for [Appointment Date] at [Appointment Time]. Reply here if you need to make a change.

Alternate: Confirmed: [Shop Name] will see your [Vehicle] on [Appointment Date] at [Appointment Time].

Editable placeholders: [First Name], [Shop Name], [Appointment Date], [Appointment Time], [Vehicle]

Related: Appointment reminders

Hi [First Name], your appointment with [Shop Name] is confirmed for [Appointment Date] at [Appointment Time]. Reply here if you need to make a change.

Thanks for the update.

Drop-off confirmation

130 characters

When to use it: Use when the customer will leave the vehicle before business hours or for the day.

Hi [First Name], your drop-off at [Shop Name] is confirmed for [Appointment Date]. Please leave keys with [Drop-off Instructions].

Alternate: Hi [First Name], we are ready for your drop-off on [Appointment Date]. Reply if you need key-drop instructions.

Editable placeholders: [First Name], [Shop Name], [Appointment Date], [Drop-off Instructions]

Related: Vehicle drop-off instructions

Hi [First Name], your drop-off at [Shop Name] is confirmed for [Appointment Date]. Please leave keys with [Drop-off Instructions].

Thanks for the update.

Appointment reminders

Day-before reminder

124 characters

When to use it: Use 24 hours before a scheduled appointment.

Reminder from [Shop Name]: your [Vehicle] appointment is tomorrow at [Appointment Time]. Reply here if anything has changed.

Alternate: [Shop Name] reminder: we will see you tomorrow at [Appointment Time] for your [Vehicle].

Editable placeholders: [Shop Name], [Vehicle], [Appointment Time]

Related: Appointment confirmations

Reminder from [Shop Name]: your [Vehicle] appointment is tomorrow at [Appointment Time]. Reply here if anything has changed.

Thanks for the update.

Same-day reminder

142 characters

When to use it: Use the morning of the appointment.

Hi [First Name], reminder that your [Vehicle] is scheduled with [Shop Name] today at [Appointment Time]. Please reply if you are running late.

Alternate: Hi [First Name], we will see you today at [Appointment Time]. Reply if you need to adjust.

Editable placeholders: [First Name], [Vehicle], [Shop Name], [Appointment Time]

Related: Vehicle drop-off instructions

Hi [First Name], reminder that your [Vehicle] is scheduled with [Shop Name] today at [Appointment Time]. Please reply if you are running late.

Thanks for the update.

Vehicle drop-off instructions

Key drop instructions

132 characters

When to use it: Use for after-hours or unattended drop-off.

Hi [First Name], for your [Vehicle] drop-off, please park in [Location], lock the vehicle, and place the key in [Key Drop Location].

Alternate: Drop-off instructions: park in [Location], lock the vehicle, and use [Key Drop Location].

Editable placeholders: [First Name], [Vehicle], [Location], [Key Drop Location]

Related: Appointment confirmations

Hi [First Name], for your [Vehicle] drop-off, please park in [Location], lock the vehicle, and place the key in [Key Drop Location].

Thanks for the update.

What to leave in vehicle

123 characters

When to use it: Use before drop-off when the advisor needs wheel lock, paperwork, or claim info.

Hi [First Name], when dropping off your [Vehicle], please leave [Needed Item] in the vehicle or bring it to the front desk.

Alternate: Please bring [Needed Item] for your appointment so we can keep the process moving.

Editable placeholders: [First Name], [Vehicle], [Needed Item]

Related: Estimate ready notifications

Hi [First Name], when dropping off your [Vehicle], please leave [Needed Item] in the vehicle or bring it to the front desk.

Thanks for the update.

Estimate ready notifications

Estimate ready

161 characters

When to use it: Use after the service advisor completes an estimate.

Hi [First Name], we have completed the estimate for your [Vehicle]. The estimated total is [Estimate Amount]. Please reply or call [Phone Number] with questions.

Alternate: Your estimate is ready for review. Reply here and we can walk through the details.

Editable placeholders: [First Name], [Vehicle], [Estimate Amount], [Phone Number]

Related: Estimate approval requests

Hi [First Name], we have completed the estimate for your [Vehicle]. The estimated total is [Estimate Amount]. Please reply or call [Phone Number] with questions.

Thanks for the update.

Inspection findings ready

136 characters

When to use it: Use after diagnostic or inspection findings are documented.

Hi [First Name], we finished inspecting your [Vehicle]. We found [Summary]. Your advisor can review options with you when you are ready.

Alternate: Inspection is complete. Reply REVIEW and we can go over the recommended repairs.

Editable placeholders: [First Name], [Vehicle], [Summary]

Related: Estimate follow-up

Hi [First Name], we finished inspecting your [Vehicle]. We found [Summary]. Your advisor can review options with you when you are ready.

Thanks for the update.

Estimate approval requests

Approve estimate by link

144 characters

When to use it: Use when an estimate can be reviewed online.

Hi [First Name], your estimate is ready for approval. Please review it here: [Estimate Link]. We will begin work once authorization is received.

Alternate: Your estimate is ready. Review and approve here: [Estimate Link]

Editable placeholders: [First Name], [Estimate Link]

Related: Estimate ready notifications

Hi [First Name], your estimate is ready for approval. Please review it here: [Estimate Link]. We will begin work once authorization is received.

Thanks for the update.

Approve by reply

140 characters

When to use it: Use when the shop allows text authorization based on its policy.

Hi [First Name], the recommended work for your [Vehicle] is [Estimate Amount]. Reply APPROVE to authorize or call [Phone Number] to discuss.

Alternate: Please reply APPROVE if you authorize the estimate, or call us with questions.

Editable placeholders: [First Name], [Vehicle], [Estimate Amount], [Phone Number]

Related: Additional work authorization

Hi [First Name], the recommended work for your [Vehicle] is [Estimate Amount]. Reply APPROVE to authorize or call [Phone Number] to discuss.

Thanks for the update.

Estimate follow-up

Estimate still open

144 characters

When to use it: Use one to two days after sending an estimate.

Hi [First Name], following up on the estimate for your [Vehicle]. Would you like to approve the work, adjust the scope, or talk through options?

Alternate: Hi [First Name], any questions on your estimate? Reply here and we can help.

Editable placeholders: [First Name], [Vehicle]

Related: Estimate approval requests

Hi [First Name], following up on the estimate for your [Vehicle]. Would you like to approve the work, adjust the scope, or talk through options?

Thanks for the update.

Parts availability follow-up

141 characters

When to use it: Use when the shop can schedule once customer approves and parts are available.

Hi [First Name], we can still reserve parts for your [Vehicle] repair if you would like to move forward. Reply YES and we will help schedule.

Alternate: Reply YES if you want us to move forward with scheduling your repair.

Editable placeholders: [First Name], [Vehicle]

Related: Parts ordered

Hi [First Name], we can still reserve parts for your [Vehicle] repair if you would like to move forward. Reply YES and we will help schedule.

Thanks for the update.

Declined repair follow-up

Declined work safety reminder

155 characters

When to use it: Use after a customer declines recommended safety-related work.

Hi [First Name], thank you for visiting [Shop Name]. The declined item on your [Vehicle] was [Declined Work]. Reply if you would like to schedule it later.

Alternate: Following up on [Declined Work]. We can help schedule that repair when you are ready.

Editable placeholders: [First Name], [Shop Name], [Vehicle], [Declined Work]

Related: Maintenance reminders

Hi [First Name], thank you for visiting [Shop Name]. The declined item on your [Vehicle] was [Declined Work]. Reply if you would like to schedule it later.

Thanks for the update.

Deferred maintenance follow-up

147 characters

When to use it: Use after a customer postpones maintenance or non-urgent repairs.

Hi [First Name], checking in from [Shop Name]. Would you like us to schedule the deferred work for your [Vehicle] before it becomes a bigger issue?

Alternate: Hi [First Name], we can help finish the deferred work on your [Vehicle]. Reply SCHEDULE to pick a time.

Editable placeholders: [First Name], [Shop Name], [Vehicle]

Related: Customer reactivation

Hi [First Name], checking in from [Shop Name]. Would you like us to schedule the deferred work for your [Vehicle] before it becomes a bigger issue?

Thanks for the update.

Parts ordered

Parts ordered update

138 characters

When to use it: Use when parts have been ordered and the shop has an estimated arrival.

Hi [First Name], parts for your [Vehicle] have been ordered. Current estimated arrival is [Parts ETA]. We will update you if that changes.

Alternate: Parts are ordered for your [Vehicle]. We will text again when they arrive.

Editable placeholders: [First Name], [Vehicle], [Parts ETA]

Related: Parts delayed

Hi [First Name], parts for your [Vehicle] have been ordered. Current estimated arrival is [Parts ETA]. We will update you if that changes.

Thanks for the update.

Special order deposit

130 characters

When to use it: Use when a special-order part requires a deposit.

Hi [First Name], the part for your [Vehicle] requires a [Deposit Amount] deposit before ordering. You can pay here: [Payment Link]

Alternate: Reply here if you have questions before we order the special part.

Editable placeholders: [First Name], [Vehicle], [Deposit Amount], [Payment Link]

Related: Payment reminders

Hi [First Name], the part for your [Vehicle] requires a [Deposit Amount] deposit before ordering. You can pay here: [Payment Link]

Thanks for the update.

Parts delayed

Parts delay notice

124 characters

When to use it: Use when parts delivery moves later than expected.

Hi [First Name], we are still waiting on a part for your [Vehicle]. The updated ETA is [Parts ETA]. We will keep you posted.

Alternate: Parts are delayed, but we are watching the order and will update you when it arrives.

Editable placeholders: [First Name], [Vehicle], [Parts ETA]

Related: Repair delay

Hi [First Name], we are still waiting on a part for your [Vehicle]. The updated ETA is [Parts ETA]. We will keep you posted.

Thanks for the update.

Backorder explanation

151 characters

When to use it: Use when an OEM or supplier backorder is affecting timing.

Hi [First Name], one part for your [Vehicle] is currently backordered. We are checking options and will update you as soon as we have a confirmed path.

Alternate: We are checking supplier options for the delayed part and will keep you updated.

Editable placeholders: [First Name], [Vehicle]

Related: Repair status updates

Hi [First Name], one part for your [Vehicle] is currently backordered. We are checking options and will update you as soon as we have a confirmed path.

Thanks for the update.

Repair started

145 characters

When to use it: Use when approved work begins.

Hi [First Name], work has started on your [Vehicle]. We will contact you if anything changes and will send an update when we reach the next step.

Alternate: Your repair has started. We will keep you updated as work progresses.

Editable placeholders: [First Name], [Vehicle]

Related: Repair status updates

Hi [First Name], work has started on your [Vehicle]. We will contact you if anything changes and will send an update when we reach the next step.

Thanks for the update.

Diagnostic started

135 characters

When to use it: Use when a technician begins diagnostic work.

Hi [First Name], our technician has started diagnosing your [Vehicle]. We will share findings before any additional repair work begins.

Alternate: Diagnostic work is underway. We will contact you with findings and options.

Editable placeholders: [First Name], [Vehicle]

Related: Estimate ready notifications

Hi [First Name], our technician has started diagnosing your [Vehicle]. We will share findings before any additional repair work begins.

Thanks for the update.

Repair status updates

Daily repair update

131 characters

When to use it: Use for open repairs that need proactive customer communication.

Hi [First Name], here is today's update on your [Vehicle]: [Repair Status]. We will contact you again when we reach the next stage.

Alternate: Today's status: [Repair Status]. We will keep you posted.

Editable placeholders: [First Name], [Vehicle], [Repair Status]

Related: Repair delay

Hi [First Name], here is today's update on your [Vehicle]: [Repair Status]. We will contact you again when we reach the next stage.

Thanks for the update.

No major change update

121 characters

When to use it: Use when the shop wants to prevent silence even if the status is unchanged.

Hi [First Name], quick update on your [Vehicle]: we are still at [Repair Status]. No action is needed from you right now.

Alternate: No new action needed today. Your current status is [Repair Status].

Editable placeholders: [First Name], [Vehicle], [Repair Status]

Related: Pickup reminders

Hi [First Name], quick update on your [Vehicle]: we are still at [Repair Status]. No action is needed from you right now.

Thanks for the update.

Additional damage discovered

Additional issue found

165 characters

When to use it: Use after a technician discovers an issue beyond the original scope.

Hi [First Name], while working on your [Vehicle], we found an additional issue: [Issue]. The additional cost is [Amount]. Please reply APPROVE or call us to discuss.

Alternate: We found [Issue]. Please reply or call [Phone Number] so we can review options.

Editable placeholders: [First Name], [Vehicle], [Issue], [Amount], [Phone Number]

Related: Additional work authorization

Hi [First Name], while working on your [Vehicle], we found an additional issue: [Issue]. The additional cost is [Amount]. Please reply APPROVE or call us to discuss.

Thanks for the update.

Collision supplement found

148 characters

When to use it: Use for body shop customers when hidden damage is found and a supplement may be needed.

Hi [First Name], during repair we found additional damage on your [Vehicle]. We are documenting it and will review next steps before moving forward.

Alternate: Additional damage was found and is being documented. We will keep you updated.

Editable placeholders: [First Name], [Vehicle]

Related: Supplement submitted

Hi [First Name], during repair we found additional damage on your [Vehicle]. We are documenting it and will review next steps before moving forward.

Thanks for the update.

Additional work authorization

Authorize added work

151 characters

When to use it: Use when customer authorization is needed for new work.

Hi [First Name], we need approval for additional work on your [Vehicle]: [Issue]. Estimated added cost: [Amount]. Reply APPROVE or call [Phone Number].

Alternate: Please review the additional work recommendation and reply APPROVE if you authorize it.

Editable placeholders: [First Name], [Vehicle], [Issue], [Amount], [Phone Number]

Related: Estimate approval requests

Hi [First Name], we need approval for additional work on your [Vehicle]: [Issue]. Estimated added cost: [Amount]. Reply APPROVE or call [Phone Number].

Thanks for the update.

Authorization reminder

124 characters

When to use it: Use when work is paused waiting for customer authorization.

Hi [First Name], your [Vehicle] repair is waiting on authorization for [Issue]. Reply APPROVE or call us so we can continue.

Alternate: We are paused until authorization is received. Reply here with questions.

Editable placeholders: [First Name], [Vehicle], [Issue]

Related: Repair delay

Hi [First Name], your [Vehicle] repair is waiting on authorization for [Issue]. Reply APPROVE or call us so we can continue.

Thanks for the update.

Technician update

Advisor update

114 characters

When to use it: Use when the service advisor wants to summarize the technician's note.

Hi [First Name], your advisor [Advisor Name] here. The technician's update for your [Vehicle] is: [Repair Status].

Alternate: Advisor update: [Repair Status]. Reply if you have questions.

Editable placeholders: [First Name], [Advisor Name], [Vehicle], [Repair Status]

Related: Repair status updates

Hi [First Name], your advisor [Advisor Name] here. The technician's update for your [Vehicle] is: [Repair Status].

Thanks for the update.

Road test update

120 characters

When to use it: Use after a test drive or verification step.

Hi [First Name], we are road testing your [Vehicle] to verify the repair. We will update you once that step is complete.

Alternate: We are verifying the repair now and will text when the next step is complete.

Editable placeholders: [First Name], [Vehicle]

Related: Vehicle ready for pickup

Hi [First Name], we are road testing your [Vehicle] to verify the repair. We will update you once that step is complete.

Thanks for the update.

Repair delay

126 characters

When to use it: Use when the shop needs more time than expected.

Hi [First Name], your [Vehicle] repair is taking longer than expected because [Delay Reason]. We are now estimating [New ETA].

Alternate: We need a little more time on your [Vehicle]. Updated estimate: [New ETA].

Editable placeholders: [First Name], [Vehicle], [Delay Reason], [New ETA]

Related: Repair status updates

Hi [First Name], your [Vehicle] repair is taking longer than expected because [Delay Reason]. We are now estimating [New ETA].

Thanks for the update.

Quality check delay

141 characters

When to use it: Use when a quality-control issue delays delivery.

Hi [First Name], we found something during final checks on your [Vehicle] that we want to correct before pickup. Updated timing is [New ETA].

Alternate: We are correcting an item during final checks so the repair is right before pickup.

Editable placeholders: [First Name], [Vehicle], [New ETA]

Related: Vehicle ready for pickup

Hi [First Name], we found something during final checks on your [Vehicle] that we want to correct before pickup. Updated timing is [New ETA].

Thanks for the update.

Insurance approval pending

127 characters

When to use it: Use when collision repair is waiting on insurer review.

Hi [First Name], your [Vehicle] repair is currently waiting on insurance review. We will update you once we receive a response.

Alternate: Insurance review is pending. We will keep you posted as soon as we hear back.

Editable placeholders: [First Name], [Vehicle]

Related: Supplement submitted

Hi [First Name], your [Vehicle] repair is currently waiting on insurance review. We will update you once we receive a response.

Thanks for the update.

Customer documents needed

139 characters

When to use it: Use when a shop needs customer documents to move a claim forward.

Hi [First Name], to keep your [Vehicle] repair moving, we still need [Needed Document]. Please send it when you can or call [Phone Number].

Alternate: We need [Needed Document] to continue the claim process.

Editable placeholders: [First Name], [Vehicle], [Needed Document], [Phone Number]

Related: Initial claim acknowledgment

Hi [First Name], to keep your [Vehicle] repair moving, we still need [Needed Document]. Please send it when you can or call [Phone Number].

Thanks for the update.

Supplement submitted

146 characters

When to use it: Use after additional collision damage is documented and sent for review.

Hi [First Name], we submitted a repair supplement for your [Vehicle]. Timing depends on review and approval. We will update you when we know more.

Alternate: Your supplement has been submitted. We will keep you updated on the review status.

Editable placeholders: [First Name], [Vehicle]

Related: Insurance approval pending

Hi [First Name], we submitted a repair supplement for your [Vehicle]. Timing depends on review and approval. We will update you when we know more.

Thanks for the update.

Supplement update

127 characters

When to use it: Use when the supplement status changes but approval is not final.

Hi [First Name], quick update: the supplement for your [Vehicle] is still under review. No action is needed from you right now.

Alternate: Supplement review is still pending. We will notify you once the next step is clear.

Editable placeholders: [First Name], [Vehicle]

Related: Collision repair updates

Hi [First Name], quick update: the supplement for your [Vehicle] is still under review. No action is needed from you right now.

Thanks for the update.

Vehicle ready for pickup

Vehicle ready

145 characters

When to use it: Use when service or repair is complete.

Good news, [First Name]. Your [Vehicle] is ready for pickup at [Shop Name]. Pickup is available until [Closing Time]. Current balance: [Balance].

Alternate: Your [Vehicle] is ready. Please call or reply if you need pickup instructions.

Editable placeholders: [First Name], [Vehicle], [Shop Name], [Closing Time], [Balance]

Related: Pickup reminders, Review requests

Good news, [First Name]. Your [Vehicle] is ready for pickup at [Shop Name]. Pickup is available until [Closing Time]. Current balance: [Balance].

Thanks for the update.

Ready after inspection

128 characters

When to use it: Use when inspection or minor service is complete.

Hi [First Name], your [Vehicle] is ready at [Shop Name]. We reviewed everything and your advisor can answer questions at pickup.

Alternate: Your vehicle is ready for pickup. Thank you for choosing [Shop Name].

Editable placeholders: [First Name], [Vehicle], [Shop Name]

Related: Post-service check-ins

Hi [First Name], your [Vehicle] is ready at [Shop Name]. We reviewed everything and your advisor can answer questions at pickup.

Thanks for the update.

Pickup reminders

Pickup reminder

125 characters

When to use it: Use when a completed vehicle has not been picked up.

Hi [First Name], reminder that your [Vehicle] is ready for pickup at [Shop Name]. Please let us know when you plan to arrive.

Alternate: Your [Vehicle] is ready. Reply with your expected pickup time.

Editable placeholders: [First Name], [Vehicle], [Shop Name]

Related: Vehicle ready for pickup

Hi [First Name], reminder that your [Vehicle] is ready for pickup at [Shop Name]. Please let us know when you plan to arrive.

Thanks for the update.

End-of-day pickup

130 characters

When to use it: Use close to closing time.

Hi [First Name], [Shop Name] closes at [Closing Time] today. Your [Vehicle] is ready if you would like to pick it up before close.

Alternate: We close at [Closing Time]. Reply if you need to arrange another pickup time.

Editable placeholders: [First Name], [Shop Name], [Closing Time], [Vehicle]

Related: Payment reminders

Hi [First Name], [Shop Name] closes at [Closing Time] today. Your [Vehicle] is ready if you would like to pick it up before close.

Thanks for the update.

Payment reminders

Balance due

115 characters

When to use it: Use when payment is needed before or at pickup.

Hi [First Name], your balance for the [Vehicle] repair is [Balance]. You can pay here: [Payment Link] or at pickup.

Alternate: Balance due: [Balance]. Pay here: [Payment Link]

Editable placeholders: [First Name], [Vehicle], [Balance], [Payment Link]

Related: Vehicle ready for pickup

Hi [First Name], your balance for the [Vehicle] repair is [Balance]. You can pay here: [Payment Link] or at pickup.

Thanks for the update.

Invoice follow-up

120 characters

When to use it: Use for open invoices after service.

Hi [First Name], following up on invoice [Invoice Number] from [Shop Name]. You can pay here: [Payment Link]. Thank you.

Alternate: Reminder from [Shop Name]: invoice [Invoice Number] is still open.

Editable placeholders: [First Name], [Invoice Number], [Shop Name], [Payment Link]

Related: Customer reactivation

Hi [First Name], following up on invoice [Invoice Number] from [Shop Name]. You can pay here: [Payment Link]. Thank you.

Thanks for the update.

Post-service check-ins

Post-service check-in

102 characters

When to use it: Use one to three days after pickup.

Hi [First Name], checking in from [Shop Name]. How is your [Vehicle] running after the recent service?

Alternate: Hi [First Name], just checking that everything feels good after your visit.

Editable placeholders: [First Name], [Shop Name], [Vehicle]

Related: Review requests

Hi [First Name], checking in from [Shop Name]. How is your [Vehicle] running after the recent service?

Thanks for the update.

Collision post-repair check

137 characters

When to use it: Use after collision repair pickup.

Hi [First Name], checking in after your [Vehicle] repair. If you notice anything that needs attention, reply here and our team will help.

Alternate: We hope the vehicle looks and feels right after repair. Reply if we can help.

Editable placeholders: [First Name], [Vehicle]

Related: Review requests

Hi [First Name], checking in after your [Vehicle] repair. If you notice anything that needs attention, reply here and our team will help.

Thanks for the update.

Review requests

Google review request

136 characters

When to use it: Use after a completed service and positive experience.

Hi [First Name], thank you for trusting [Shop Name] with your [Vehicle]. Would you take a moment to share your experience? [Review Link]

Alternate: Thanks for choosing [Shop Name]. If we earned it, would you leave us a quick review? [Review Link]

Editable placeholders: [First Name], [Shop Name], [Vehicle], [Review Link]

Related: Post-service check-ins

Hi [First Name], thank you for trusting [Shop Name] with your [Vehicle]. Would you take a moment to share your experience? [Review Link]

Thanks for the update.

Collision review request

156 characters

When to use it: Use after vehicle pickup when the customer is satisfied.

Hi [First Name], thank you for choosing [Shop Name] for your collision repair. If the experience was helpful, would you share a Google review? [Review Link]

Alternate: Your feedback helps local drivers choose a trusted repair shop. [Review Link]

Editable placeholders: [First Name], [Shop Name], [Review Link]

Related: CCC ONE-related communication templates

Hi [First Name], thank you for choosing [Shop Name] for your collision repair. If the experience was helpful, would you share a Google review? [Review Link]

Thanks for the update.

Maintenance reminders

General maintenance reminder

119 characters

When to use it: Use for recurring maintenance based on mileage or time.

Hi [First Name], it may be time for maintenance on your [Vehicle]. Reply SCHEDULE and [Shop Name] can help find a time.

Alternate: Maintenance reminder from [Shop Name]: reply SCHEDULE to book your visit.

Editable placeholders: [First Name], [Vehicle], [Shop Name]

Related: Oil change reminders

Hi [First Name], it may be time for maintenance on your [Vehicle]. Reply SCHEDULE and [Shop Name] can help find a time.

Thanks for the update.

Mileage-based reminder

128 characters

When to use it: Use when mileage suggests service is due.

Hi [First Name], based on your last visit, your [Vehicle] may be due around [Mileage] miles. Reply here if you want to schedule.

Alternate: Your [Vehicle] may be due for service soon. Reply SCHEDULE for options.

Editable placeholders: [First Name], [Vehicle], [Mileage]

Related: State inspection reminders

Hi [First Name], based on your last visit, your [Vehicle] may be due around [Mileage] miles. Reply here if you want to schedule.

Thanks for the update.

Oil change reminders

Oil change due

117 characters

When to use it: Use when a customer is due for oil service.

Hi [First Name], your [Vehicle] may be due for an oil change. Reply OIL and we will send available appointment times.

Alternate: Oil change reminder from [Shop Name]. Reply SCHEDULE to book.

Editable placeholders: [First Name], [Vehicle], [Shop Name]

Related: Maintenance reminders

Hi [First Name], your [Vehicle] may be due for an oil change. Reply OIL and we will send available appointment times.

Thanks for the update.

Oil service special

135 characters

When to use it: Use for a careful promotional oil-service reminder.

Hi [First Name], [Shop Name] has oil service openings this week. Reply with your preferred day and we can help schedule your [Vehicle].

Alternate: We have oil service availability this week. Reply if you want a time.

Editable placeholders: [First Name], [Shop Name], [Vehicle]

Related: Seasonal service reminders

Hi [First Name], [Shop Name] has oil service openings this week. Reply with your preferred day and we can help schedule your [Vehicle].

Thanks for the update.

Tire rotation reminders

Tire rotation due

111 characters

When to use it: Use after mileage or time interval suggests rotation is needed.

Hi [First Name], your [Vehicle] may be due for a tire rotation. Reply ROTATE and [Shop Name] can help schedule.

Alternate: Tire rotation reminder: reply ROTATE for available times.

Editable placeholders: [First Name], [Vehicle], [Shop Name]

Related: Appointment scheduling

Hi [First Name], your [Vehicle] may be due for a tire rotation. Reply ROTATE and [Shop Name] can help schedule.

Thanks for the update.

Tire pressure season reminder

124 characters

When to use it: Use during temperature swings or seasonal changes.

Hi [First Name], changing weather can affect tire pressure. Reply CHECK if you would like [Shop Name] to inspect your tires.

Alternate: Seasonal tire check: reply CHECK and we can help.

Editable placeholders: [First Name], [Shop Name]

Related: Seasonal service reminders

Hi [First Name], changing weather can affect tire pressure. Reply CHECK if you would like [Shop Name] to inspect your tires.

Thanks for the update.

State inspection reminders

Inspection due

114 characters

When to use it: Use before a state inspection or emissions deadline.

Hi [First Name], your [Vehicle] may be due for inspection. Reply INSPECT and [Shop Name] can help schedule a time.

Alternate: Inspection reminder from [Shop Name]. Reply INSPECT for openings.

Editable placeholders: [First Name], [Vehicle], [Shop Name]

Related: Appointment scheduling

Hi [First Name], your [Vehicle] may be due for inspection. Reply INSPECT and [Shop Name] can help schedule a time.

Thanks for the update.

Inspection failed follow-up

132 characters

When to use it: Use after a failed inspection when repairs may be needed.

Hi [First Name], following up on your inspection for [Vehicle]. Reply here if you would like help reviewing the needed repair items.

Alternate: We can help review the inspection repair items and next steps.

Editable placeholders: [First Name], [Vehicle]

Related: Estimate approval requests

Hi [First Name], following up on your inspection for [Vehicle]. Reply here if you would like help reviewing the needed repair items.

Thanks for the update.

Seasonal service reminders

Winter prep

141 characters

When to use it: Use before winter weather or cold season.

Hi [First Name], winter is a good time to check battery, tires, wipers, and fluids. Reply WINTER to schedule a seasonal check at [Shop Name].

Alternate: Reply WINTER if you want us to check your vehicle before colder weather.

Editable placeholders: [First Name], [Shop Name]

Related: Maintenance reminders

Hi [First Name], winter is a good time to check battery, tires, wipers, and fluids. Reply WINTER to schedule a seasonal check at [Shop Name].

Thanks for the update.

Summer road trip check

128 characters

When to use it: Use before summer travel season.

Hi [First Name], planning a road trip? Reply CHECK and [Shop Name] can inspect tires, fluids, brakes, and battery before you go.

Alternate: Road trip check appointments are available. Reply CHECK to schedule.

Editable placeholders: [First Name], [Shop Name]

Related: Tire rotation reminders

Hi [First Name], planning a road trip? Reply CHECK and [Shop Name] can inspect tires, fluids, brakes, and battery before you go.

Thanks for the update.

Missed-call text back

Missed call reply

126 characters

When to use it: Use when the shop misses an inbound call.

Hi, this is [Shop Name]. Sorry we missed your call. Do you need help with scheduling, an estimate, a repair update, or pickup?

Alternate: Sorry we missed you. Reply with what you need and our team will help.

Editable placeholders: [Shop Name]

Related: New lead and inquiry responses

Hi, this is [Shop Name]. Sorry we missed your call. Do you need help with scheduling, an estimate, a repair update, or pickup?

Thanks for the update.

After-hours missed call

137 characters

When to use it: Use after hours when the shop cannot answer.

Hi, this is [Shop Name]. We are currently closed, but you can reply with your vehicle and issue. We will follow up during business hours.

Alternate: Thanks for calling [Shop Name]. Reply with your vehicle and question, and we will follow up.

Editable placeholders: [Shop Name]

Related: After-hours replies

Hi, this is [Shop Name]. We are currently closed, but you can reply with your vehicle and issue. We will follow up during business hours.

Thanks for the update.

After-hours replies

After-hours auto reply

146 characters

When to use it: Use outside business hours.

Thanks for texting [Shop Name]. We are closed right now. Please send your name, vehicle, and question, and we will reply on the next business day.

Alternate: We are closed, but your message was received. We will follow up during business hours.

Editable placeholders: [Shop Name]

Related: Missed-call text back

Thanks for texting [Shop Name]. We are closed right now. Please send your name, vehicle, and question, and we will reply on the next business day.

Thanks for the update.

Emergency triage reply

148 characters

When to use it: Use when customers ask about urgent but non-24-hour service.

Hi, this is [Shop Name]. If the vehicle is unsafe to drive, please avoid driving it. Reply with the issue and we will follow up as soon as possible.

Alternate: If the vehicle is unsafe, please do not drive it. Send details and we will help next business day.

Editable placeholders: [Shop Name]

Related: New lead and inquiry responses

Hi, this is [Shop Name]. If the vehicle is unsafe to drive, please avoid driving it. Reply with the issue and we will follow up as soon as possible.

Thanks for the update.

Warranty follow-up

Warranty repair follow-up

139 characters

When to use it: Use after warranty-related service.

Hi [First Name], checking in after the warranty-related work on your [Vehicle]. Please reply if the issue returns or if you have questions.

Alternate: We are checking that everything is still working properly after your warranty visit.

Editable placeholders: [First Name], [Vehicle]

Related: Post-service check-ins

Hi [First Name], checking in after the warranty-related work on your [Vehicle]. Please reply if the issue returns or if you have questions.

Thanks for the update.

Warranty documentation needed

126 characters

When to use it: Use when paperwork is needed for a warranty claim.

Hi [First Name], for the warranty process on your [Vehicle], we still need [Needed Item]. Please reply or call [Phone Number].

Alternate: We need [Needed Item] to continue the warranty process.

Editable placeholders: [First Name], [Vehicle], [Needed Item], [Phone Number]

Related: Estimate follow-up

Hi [First Name], for the warranty process on your [Vehicle], we still need [Needed Item]. Please reply or call [Phone Number].

Thanks for the update.

Customer reactivation

Inactive customer check-in

142 characters

When to use it: Use for customers who have not visited in a while.

Hi [First Name], this is [Shop Name]. We have not seen your [Vehicle] in a while. Reply SERVICE if you would like help scheduling maintenance.

Alternate: We would be glad to help with your next service. Reply SERVICE for appointment options.

Editable placeholders: [First Name], [Shop Name], [Vehicle]

Related: Maintenance reminders

Hi [First Name], this is [Shop Name]. We have not seen your [Vehicle] in a while. Reply SERVICE if you would like help scheduling maintenance.

Thanks for the update.

Previous estimate reactivation

133 characters

When to use it: Use when an old estimate was never completed.

Hi [First Name], following up on the previous estimate for your [Vehicle]. Would you like us to refresh pricing or schedule the work?

Alternate: Do you still need help with the previous estimate? Reply YES and we can revisit it.

Editable placeholders: [First Name], [Vehicle]

Related: Estimate follow-up

Hi [First Name], following up on the previous estimate for your [Vehicle]. Would you like us to refresh pricing or schedule the work?

Thanks for the update.

Collision repair updates

Vehicle checked in

149 characters

When to use it: Use after collision repair check-in.

Hi [First Name], your [Vehicle] has been checked in at [Shop Name]. We will review the repair plan and keep you updated as the process moves forward.

Alternate: Your vehicle is checked in. We will update you after the first review step.

Editable placeholders: [First Name], [Vehicle], [Shop Name]

Related: CCC ONE-related communication templates

Hi [First Name], your [Vehicle] has been checked in at [Shop Name]. We will review the repair plan and keep you updated as the process moves forward.

Thanks for the update.

Repair phase update

150 characters

When to use it: Use for body, paint, reassembly, or quality-control updates.

Hi [First Name], collision repair update for your [Vehicle]: [Repair Status]. Timing may change as parts, approvals, and quality checks are completed.

Alternate: Repair status: [Repair Status]. We will keep you updated as the vehicle moves through the shop.

Editable placeholders: [First Name], [Vehicle], [Repair Status]

Related: CCC ONE-related communication templates

Hi [First Name], collision repair update for your [Vehicle]: [Repair Status]. Timing may change as parts, approvals, and quality checks are completed.

Thanks for the update.

Rental timing reminder

142 characters

When to use it: Use carefully when customers may need to coordinate rental coverage.

Hi [First Name], your [Vehicle] repair timing is currently [Repair Status]. Please check rental coverage details with your provider if needed.

Alternate: Current timing is [Repair Status]. Please confirm any rental questions with your provider.

Editable placeholders: [First Name], [Vehicle], [Repair Status]

Related: Insurance approval pending

Hi [First Name], your [Vehicle] repair timing is currently [Repair Status]. Please check rental coverage details with your provider if needed.

Thanks for the update.

Return visit scheduling

Return visit needed

159 characters

When to use it: Use when the customer needs to come back for a follow-up item.

Hi [First Name], [Shop Name] would like to schedule a quick return visit for your [Vehicle] to review [Follow-Up Item]. Do you prefer [Option 1] or [Option 2]?

Alternate: We need a quick return visit for [Follow-Up Item]. Which time works better?

Editable placeholders: [First Name], [Shop Name], [Vehicle], [Follow-Up Item], [Option 1], [Option 2]

Related: Appointment scheduling

Hi [First Name], [Shop Name] would like to schedule a quick return visit for your [Vehicle] to review [Follow-Up Item]. Do you prefer [Option 1] or [Option 2]?

Thanks for the update.

Diagnostic results

Diagnostic findings ready

157 characters

When to use it: Use when diagnostic findings are ready to discuss.

Hi [First Name], diagnostic findings are ready for your [Vehicle]. Please reply CALL or call [Phone Number] and we can review options before any work begins.

Alternate: Diagnostic findings are ready. Reply CALL and we can review options.

Editable placeholders: [First Name], [Vehicle], [Phone Number]

Related: Estimate ready notifications

Hi [First Name], diagnostic findings are ready for your [Vehicle]. Please reply CALL or call [Phone Number] and we can review options before any work begins.

Thanks for the update.

Shop hours and logistics

Holiday hours notice

154 characters

When to use it: Use before a holiday or changed shop schedule.

Hi [First Name], [Shop Name] will have adjusted hours on [Date]. If you need pickup, drop-off, or a repair update, reply here and we will help coordinate.

Alternate: Holiday hours reminder: reply here for pickup, drop-off, or repair update help.

Editable placeholders: [First Name], [Shop Name], [Date]

Related: Pickup reminders

Hi [First Name], [Shop Name] will have adjusted hours on [Date]. If you need pickup, drop-off, or a repair update, reply here and we will help coordinate.

Thanks for the update.

Related ConvertLocal resources

Connect these messages with business texting, review requests, missed-call replies, webchat, and integration support.

Learn how the documented CCC ONE integration can help automate review requests after completed service. Other repair-status messages depend on the communication tools and configuration used by the repair facility.

FAQ

Can auto repair shops use these templates as-is?

Yes, but they should be customized for your shop name, advisor process, phone number, hours, and customer consent requirements.

Can these messages be sent from the shop's existing phone number?

Yes, with the right business texting setup, customers can text the number they already know instead of a staff member's personal phone.

Can Birdeye automate every repair status message?

No. Birdeye can help with texting, inbox, review requests, missed-call replies, and configured workflows, but repair-status automation depends on the shop's software and setup.

When should auto repair shops request reviews?

The best timing is after a completed service, successful pickup, resolved issue, or positive post-service check-in.

Can collision repair shops use these with CCC ONE?

Yes, the wording can support collision communication, but delivery and automation depend on CCC ONE products, CCC UpdatePlus, Birdeye, phone, and integration configuration.

Can ConvertLocal help set this up?

Yes. ConvertLocal helps map customer moments, configure Birdeye, write templates, set up texting and review workflows, and test the customer experience.

Written by Dan Tucci

Founder of ConvertLocal, helping local and multi-location businesses set up business texting, review automation, missed-call replies, webchat, and customer communication workflows.