Business texting software setup for local teams that need faster follow-up.
ConvertLocal helps businesses set up Birdeye messaging, text-to-landline, webchat handoff, and lead follow-up workflows so prospects and customers can reach you without waiting on voicemail.
Texting is not just another channel.
For many local businesses, texting is the difference between responding while the lead is still interested and trying to revive a conversation hours later. The challenge is making texting organized enough for a team, not just convenient for one person.
ConvertLocal helps configure business texting so conversations are tied to your main number, routed to the right team, and connected to customer communication goals like quote requests, appointment follow-up, webchat capture, review requests, and reactivation campaigns.
We also help think through the operational details: who should respond, what the first message should say, how to handle after-hours leads, when to use bulk texting, and how to avoid overwhelming customers.
Texting workflows we build
Inbound lead texting
Capture website and Google leads, then move the conversation into SMS quickly.
Bulk texting
Send targeted updates, offers, reminders, or reactivation messages with cleaner audience planning.
Review and feedback texts
Use SMS to ask for reviews or collect private feedback at the right point in the customer journey.
Want to turn texting into a real workflow?
We will map your best inbound and follow-up texting use cases.