Best Text Message Templates for AppFolio Users

AppFolio templates

Best Text Message Templates for AppFolio Users

SMS templates for property managers using AppFolio workflows, including guest cards, leasing follow-up, tours, applications, resident updates, maintenance, missed calls, and review requests.

Last updated July 14, 2026

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Start with the message type you need

Use these examples as a starting point, then adjust the property name, office number, timing, tone, and compliance language for your team. Businesses should follow applicable consent, privacy, and messaging regulations.

New guest card or leasing inquiry

3 ready-to-copy templates for this customer moment.

Prospect follow-up

3 ready-to-copy templates for this customer moment.

Showing scheduled

3 ready-to-copy templates for this customer moment.

Showing reminder

3 ready-to-copy templates for this customer moment.

Application received

2 ready-to-copy templates for this customer moment.

Application status

3 ready-to-copy templates for this customer moment.

Resident onboarding

3 ready-to-copy templates for this customer moment.

Rent due reminder

3 ready-to-copy templates for this customer moment.

Past-due rent follow-up

2 ready-to-copy templates for this customer moment.

Maintenance request received

2 ready-to-copy templates for this customer moment.

Vendor or technician scheduled

2 ready-to-copy templates for this customer moment.

Maintenance appointment reminder

2 ready-to-copy templates for this customer moment.

Want these texts working from your business number?

ConvertLocal helps teams set up business texting, missed-call text back, review requests, shared inboxes, webchat, and customer communication workflows around the way your staff already works.

Book a Free Strategy Call Text 617-841-7787

How AppFolio teams can use texting with ConvertLocal

These templates are designed for property managers who use AppFolio as part of their daily workflow. ConvertLocal can help teams connect business texting, missed-call text back, review requests, shared inboxes, automated resident communication, and bulk resident announcements around the moments that matter most.

Two-way texting

Let prospects and residents reply to the business number instead of personal staff phones.

Review requests

Ask for feedback after move-in, maintenance completion, renewal, or other positive customer moments.

Shared inbox

Keep leasing, resident, and maintenance conversations visible to the right team members.

New guest card or leasing inquiry

New guest card reply

New guest card or leasing inquiry

Hi {{first_name}}, thanks for contacting {{property_name}}. What move-in date and floor plan are you looking for? Reply to this text and our leasing team can help.

Availability question

New guest card or leasing inquiry

Hi {{first_name}}, this is {{property_name}}. We can help with availability. Are you looking for a studio, 1-bedroom, 2-bedroom, or something else?

Call option

New guest card or leasing inquiry

Hi {{first_name}}, thanks for your interest in {{property_name}}. Reply here or call us at {{phone_number}} and we can help with availability.

Prospect follow-up

Follow-up after inquiry

Prospect follow-up

Hi {{first_name}}, just following up on your interest in {{property_name}}. Would you like current pricing or help scheduling a tour?

No response follow-up

Prospect follow-up

Hi {{first_name}}, are you still searching for a new place? Reply YES and we can send options at {{property_name}}.

Last follow-up

Prospect follow-up

Hi {{first_name}}, we do not want to bother you. If you are still interested in {{property_name}}, reply TOUR or PRICE and we will help.

Showing scheduled

Tour scheduled

Showing scheduled

Hi {{first_name}}, your appointment at {{property_name}} is scheduled for {{date}} at {{time}}. Reply to this text if you need to reschedule.

Virtual tour scheduled

Showing scheduled

Hi {{first_name}}, your virtual tour for {{property_name}} is confirmed for {{date}} at {{time}}. We will send the meeting link before the tour.

Self-guided tour

Showing scheduled

Hi {{first_name}}, your self-guided tour at {{property_name}} is scheduled for {{date}} at {{time}}. Please follow the access instructions sent by our team.

Showing reminder

Tour reminder

Showing reminder

Reminder: your appointment at {{property_name}} is today at {{time}}. Reply C to confirm or R to reschedule.

Bring ID

Showing reminder

Hi {{first_name}}, we look forward to your tour at {{property_name}}. Please bring a photo ID and arrive at the leasing office.

Parking instructions

Showing reminder

Hi {{first_name}}, for your {{property_name}} tour, please park at {{parking_location}}. Reply here if you need help.

Application received

Application received

Application received

Hi {{first_name}}, we received your application for {{property_name}}. Our team will review it and follow up with next steps.

Application documents

Application received

Hi {{first_name}}, thanks for applying to {{property_name}}. Please make sure all required documents are uploaded so we can continue review.

Application status

Status update

Application status

Hi {{first_name}}, we have an application status update for {{property_name}}. Please check your email or reply here with questions.

Approved

Application status

Good news {{first_name}}, your application for {{property_name}} has been approved. We will send lease and move-in details shortly.

Additional info

Application status

Hi {{first_name}}, we need additional information to continue your application for {{property_name}}. Please reply here or call {{phone_number}}.

Resident onboarding

Portal setup

Resident onboarding

Welcome to {{property_name}}, {{first_name}}. Please set up your resident portal here: {{portal_link}}

Move-in next steps

Resident onboarding

Hi {{first_name}}, your move-in is coming up. Please review these instructions before arrival: {{move_in_link}}

Utility reminder

Resident onboarding

Hi {{first_name}}, reminder to set up utilities before your move-in date at {{property_name}}. Reply if you need the instructions again.

Rent due reminder

Rent due soon

Rent due reminder

Hi {{first_name}}, rent for {{property_name}} is due on {{due_date}}. Please pay through your resident portal.

Rent due today

Rent due reminder

Reminder from {{property_name}}: rent is due today. Please use your resident portal or call us at {{phone_number}} with questions.

Auto-pay reminder

Rent due reminder

Hi {{first_name}}, want to avoid monthly reminders? Log into your resident portal to review auto-pay options if available.

Past-due rent follow-up

Past-due balance

Past-due rent follow-up

Hi {{first_name}}, our records show a past-due balance for {{property_name}}. Please log into your resident portal or contact the office.

Balance reminder

Past-due rent follow-up

Reminder from {{property_name}}: your account has a past-due balance. Reply here if you need help reaching our office.

Maintenance request received

Request received

Maintenance request received

Hi {{first_name}}, your maintenance request has been received for {{property_name}}. We will follow up when it is assigned.

Photo request

Maintenance request received

Hi {{first_name}}, can you reply with a photo of the maintenance issue? This helps our team prepare before the visit.

Vendor or technician scheduled

Vendor scheduled

Vendor or technician scheduled

Hi {{first_name}}, a technician/vendor is scheduled for {{date}} between {{window}}. Please secure pets and allow access if needed.

Appointment window

Vendor or technician scheduled

Hi {{first_name}}, maintenance for {{issue}} is scheduled during {{window}} on {{date}}. Reply if that does not work.

Maintenance appointment reminder

Maintenance reminder

Maintenance appointment reminder

Reminder: maintenance is scheduled for {{date}} between {{window}} at {{property_name}}. Please reply with any access notes.

Pet reminder

Maintenance appointment reminder

Hi {{first_name}}, maintenance is coming on {{date}}. Please secure pets and clear access to the work area.

Technician on the way

Tech on the way

Technician on the way

Hi {{first_name}}, our technician is on the way to your home at {{property_name}}. Reply here if anything changed.

Running late

Technician on the way

Hi {{first_name}}, our technician is running late and now expects to arrive around {{new_time}}. Thank you for your patience.

Work order completed

Work completed

Work order completed

Hi {{first_name}}, your work order for {{issue}} has been completed. Reply here if anything still needs attention.

Follow-up survey

Work order completed

Hi {{first_name}}, was your maintenance request handled well? Reply 1-5, with 5 being excellent.

Inspection notice

Inspection notice

Inspection notice

Notice from {{property_name}}: an inspection is scheduled for {{date}} between {{window}}. Please contact us at {{phone_number}} with questions.

Inspection reminder

Inspection notice

Reminder: your home may be inspected on {{date}} between {{window}}. Please secure pets and allow access.

Lease renewal

Renewal available

Lease renewal

Hi {{first_name}}, your lease renewal for {{property_name}} is available. Please review it in your resident portal.

Renewal deadline

Lease renewal

Reminder: your lease renewal response is due by {{deadline}}. Reply here if you would like help.

Move-out instructions

Move-out steps

Move-out instructions

Hi {{first_name}}, please review your move-out instructions for {{property_name}} here: {{move_out_link}}

Move-out reminder

Move-out instructions

Reminder from {{property_name}}: your move-out date is {{move_out_date}}. Please review keys, cleaning, and forwarding address instructions.

Resident broadcast messages

Community update

Resident broadcast messages

Message from {{property_name}}: {{announcement}}. Reply here or call us at {{phone_number}} with questions.

Amenity update

Resident broadcast messages

Update from {{property_name}}: {{amenity}} will be {{status}} on {{date}}. Thank you for your understanding.

Emergency notifications

Emergency alert

Emergency notifications

Emergency alert from {{property_name}}: {{alert_details}}. Please follow posted instructions and watch for additional updates.

Utility issue

Emergency notifications

Urgent notice from {{property_name}}: we are aware of {{issue}} and will provide updates as soon as available.

Missed-call text back

Missed leasing call

Missed-call text back

Hi, this is {{property_name}}. Sorry we missed your call. Are you looking for pricing, availability, a tour, or resident help?

Missed resident call

Missed-call text back

Hi {{first_name}}, sorry we missed your call. Reply to this text with what you need and our team will help.

Review requests

Resident review request

Review requests

Hi {{first_name}}, thank you for choosing {{property_name}}. If you have had a great experience, would you leave us a Google review? {{review_link}}

Maintenance review request

Review requests

Hi {{first_name}}, thanks for letting us help with your maintenance request. If everything went well, would you share a quick review? {{review_link}}

Move-in review request

Review requests

Hi {{first_name}}, welcome to {{property_name}}. If your move-in experience went smoothly, would you share a quick Google review? {{review_link}}

Related ConvertLocal resources

Use these pages to connect templates with business texting, review automation, missed-call recovery, and software workflows.

Templates directory Property management Business texting Missed-call text back Review automation AppFolio + Birdeye Rent Manager integration

Turn these templates into a working follow-up system

ConvertLocal helps teams set up business texting, missed-call text back, review requests, shared inboxes, webchat, and customer communication workflows around the way your staff already works.

Book a Free Strategy Call Text 617-841-7787

FAQ

Can AppFolio send text messages?

AppFolio users often need texting around leasing, resident communication, and maintenance workflows. The right setup depends on the tools and communication process in place.

How can AppFolio users automate review requests?

AppFolio users can map review requests around move-in, maintenance completion, renewal, or other positive moments, then use a review platform such as Birdeye where supported.

Can AppFolio users send bulk resident announcements?

Yes, teams can use a messaging system for resident announcements, emergency updates, and community notices when consent and compliance requirements are handled correctly.

Should leasing teams text from personal phones?

Usually no. A shared business texting setup keeps prospect and resident conversations tied to the company number and visible to the team.

Is ConvertLocal AppFolio?

No. ConvertLocal helps property managers set up texting, reviews, webchat, missed-call recovery, and communication workflows around the software they already use.