Birdeye can help businesses collect public reviews, private feedback, surveys, and review responses from one dashboard. The goal is not to hide negative feedback. The goal is to learn faster, respond faster, and build a healthier customer experience.
How Birdeye Reviews works
Birdeye helps local businesses request reviews, monitor review sites, respond to reviews, and understand customer feedback. Review requests can be sent by text, email, QR code, NFC cards, and supported integrations depending on the business.
Public reviews
Send customers to Google and other appropriate review destinations.
Private feedback
Use feedback to learn from issues and improve operations.
Central dashboard
Track reviews, replies, trends, and team response activity.
See how Birdeye Reviews can work for your business
ConvertLocal helps design review request campaigns, private feedback workflows, and response processes that avoid review gating.
Private feedback should not hide bad reviews
Private feedback is useful when it helps teams understand what happened, respond to the customer, and improve future service. It should not be used to block unhappy customers from public review options or selectively ask only happy customers.
Related: Google review generation, how to ask for reviews, and best review sites by industry.
Get a Birdeye quote from ConvertLocal
ConvertLocal helps local businesses automate review requests, make phone numbers textable, capture missed calls, and centralize customer communication with Birdeye.
Request, respond, and showcase reviews from one workflow
The strongest reputation systems do more than ask for reviews. They help your team generate feedback, respond quickly, translate when needed, and put the best public proof to work across the buyer journey.
FAQs
Is private feedback the same as review gating?
No. Private feedback should be used to learn and resolve issues, not to prevent unhappy customers from leaving public reviews.
Can Birdeye send public review requests?
Yes. Birdeye can help send review requests to Google and other supported sites depending on setup and policy.
Can ConvertLocal help configure Birdeye Reviews?
Yes. ConvertLocal helps configure review requests, feedback workflows, response processes, and reporting.