STORIS furniture texting templates

25 Best Text Message Templates for STORIS Users (2026)

Use these templates for furniture sales follow-up, design consultations, order status, financing, delivery scheduling, driver updates, warranty service, review requests, and promotions.

Last updated July 19, 2026

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25 Best Text Message Templates for STORIS Users (2026) hero image

Start with the customer moment

Retail texting works best when every message is tied to a real customer step: order confirmation, pickup, delivery, quote follow-up, appointment, service update, payment, or review request. These examples are designed to help staff reply from the store number instead of personal phones.

Where these messages fit

Moment	When to send	Why it helps
New sales lead follow-up	Send this when the customer moment is new sales lead follow-up and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.
Design consultation confirmation	Send this when the customer moment is design consultation confirmation and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.
Showroom appointment reminder	Send this when the customer moment is showroom appointment reminder and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.
Quote follow-up	Send this when the customer moment is quote follow-up and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.
Financing follow-up	Send this when the customer moment is financing follow-up and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.
Order confirmation	Send this when the customer moment is order confirmation and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.
Deposit confirmation	Send this when the customer moment is deposit confirmation and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.
Special order update	Send this when the customer moment is special order update and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.
Backorder notification	Send this when the customer moment is backorder notification and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.
Delivery scheduling	Send this when the customer moment is delivery scheduling and a clear next step will reduce calls, confusion, or delay.	It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Ready-to-copy STORIS text templates

Each template includes a friendly, professional, and premium version so your team can match the customer relationship and the type of purchase.

New sales lead follow-up – Friendly

165 characters

When to send: Send this when the customer moment is new sales lead follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, this is {{associate_name}} from {{store_name}}. Thanks for asking about {{product_category}}. Are you looking for delivery soon or planning ahead?

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, this is {{associate_name}} from {{store_name}}. Thanks for asking about {{product_category}}. Are you looking for delivery soon or planning ahead?

Thanks, that helps.

New sales lead follow-up – Professional

113 characters

When to send: Send this when the customer moment is new sales lead follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

{{store_name}} received your furniture inquiry. Reply with room, style, budget, and timing and our team can help.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

{{store_name}} received your furniture inquiry. Reply with room, style, budget, and timing and our team can help.

Thanks, that helps.

New sales lead follow-up – Premium/VIP

106 characters

When to send: Send this when the customer moment is new sales lead follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, thank you for reaching out. I can help narrow down options for your space and timeline.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, thank you for reaching out. I can help narrow down options for your space and timeline.

Thanks, that helps.

Design consultation confirmation – Friendly

148 characters

When to send: Send this when the customer moment is design consultation confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your design consultation at {{store_name}} is confirmed for {{date}} at {{time}}. Feel free to text room photos before the visit.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your design consultation at {{store_name}} is confirmed for {{date}} at {{time}}. Feel free to text room photos before the visit.

Thanks, that helps.

Design consultation confirmation – Professional

90 characters

When to send: Send this when the customer moment is design consultation confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Design consultation confirmed: {{date}} at {{time}}. Reply here if you need to reschedule.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Design consultation confirmed: {{date}} at {{time}}. Reply here if you need to reschedule.

Thanks, that helps.

Design consultation confirmation – Premium/VIP

131 characters

When to send: Send this when the customer moment is design consultation confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we reserved your design consultation and would be happy to review measurements or inspiration photos in advance.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we reserved your design consultation and would be happy to review measurements or inspiration photos in advance.

Thanks, that helps.

Showroom appointment reminder – Friendly

134 characters

When to send: Send this when the customer moment is showroom appointment reminder and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Reminder from {{store_name}}: your showroom appointment is tomorrow at {{time}}. Reply if you want us to prepare specific collections.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Reminder from {{store_name}}: your showroom appointment is tomorrow at {{time}}. Reply if you want us to prepare specific collections.

Thanks, that helps.

Showroom appointment reminder – Professional

82 characters

When to send: Send this when the customer moment is showroom appointment reminder and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Your showroom appointment is tomorrow at {{time}}. Reply here if anything changes.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Your showroom appointment is tomorrow at {{time}}. Reply here if anything changes.

Thanks, that helps.

Showroom appointment reminder – Premium/VIP

119 characters

When to send: Send this when the customer moment is showroom appointment reminder and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we are looking forward to your showroom visit tomorrow and can prepare selections before you arrive.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we are looking forward to your showroom visit tomorrow and can prepare selections before you arrive.

Thanks, that helps.

Quote follow-up – Friendly

141 characters

When to send: Send this when the customer moment is quote follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, checking in on your furniture quote from {{store_name}}. Would you like to move forward, adjust items, or compare options?

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, checking in on your furniture quote from {{store_name}}. Would you like to move forward, adjust items, or compare options?

Thanks, that helps.

Quote follow-up – Professional

98 characters

When to send: Send this when the customer moment is quote follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Following up on quote {{quote_number}}. Reply APPROVE, CHANGE, or QUESTIONS and our team can help.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Following up on quote {{quote_number}}. Reply APPROVE, CHANGE, or QUESTIONS and our team can help.

Thanks, that helps.

Quote follow-up – Premium/VIP

116 characters

When to send: Send this when the customer moment is quote follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we can still help finalize the quote we reviewed. Reply here and we will make the next step easy.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we can still help finalize the quote we reviewed. Reply here and we will make the next step easy.

Thanks, that helps.

Financing follow-up – Friendly

125 characters

When to send: Send this when the customer moment is financing follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, following up on financing for your {{store_name}} order. Reply FINANCE if you want help reviewing options.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, following up on financing for your {{store_name}} order. Reply FINANCE if you want help reviewing options.

Thanks, that helps.

Financing follow-up – Professional

95 characters

When to send: Send this when the customer moment is financing follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

{{store_name}} financing follow-up: reply here if you would like help completing the next step.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

{{store_name}} financing follow-up: reply here if you would like help completing the next step.

Thanks, that helps.

Financing follow-up – Premium/VIP

92 characters

When to send: Send this when the customer moment is financing follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we can help make the financing step smooth so your order can keep moving.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we can help make the financing step smooth so your order can keep moving.

Thanks, that helps.

Order confirmation – Friendly

141 characters

When to send: Send this when the customer moment is order confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your furniture order {{order_number}} is confirmed with {{store_name}}. We will text you with status and delivery updates.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your furniture order {{order_number}} is confirmed with {{store_name}}. We will text you with status and delivery updates.

Thanks, that helps.

Order confirmation – Professional

91 characters

When to send: Send this when the customer moment is order confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Order {{order_number}} is confirmed. We will notify you when scheduling or pickup is ready.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Order {{order_number}} is confirmed. We will notify you when scheduling or pickup is ready.

Thanks, that helps.

Order confirmation – Premium/VIP

109 characters

When to send: Send this when the customer moment is order confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, thank you for your order. We will keep you personally updated as it moves toward delivery.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, thank you for your order. We will keep you personally updated as it moves toward delivery.

Thanks, that helps.

Deposit confirmation – Friendly

117 characters

When to send: Send this when the customer moment is deposit confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, {{store_name}} received your deposit for order {{order_number}}. Remaining balance is {{balance}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, {{store_name}} received your deposit for order {{order_number}}. Remaining balance is {{balance}}.

Thanks, that helps.

Deposit confirmation – Professional

74 characters

When to send: Send this when the customer moment is deposit confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Deposit received for order {{order_number}}. Current balance: {{balance}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Deposit received for order {{order_number}}. Current balance: {{balance}}.

Thanks, that helps.

Deposit confirmation – Premium/VIP

110 characters

When to send: Send this when the customer moment is deposit confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your deposit is confirmed. We appreciate your trust and will keep you updated on the order.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your deposit is confirmed. We appreciate your trust and will keep you updated on the order.

Thanks, that helps.

Special order update – Friendly

114 characters

When to send: Send this when the customer moment is special order update and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, special order update from {{store_name}}: {{status}}. Estimated next update is {{next_update}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, special order update from {{store_name}}: {{status}}. Estimated next update is {{next_update}}.

Thanks, that helps.

Special order update – Professional

77 characters

When to send: Send this when the customer moment is special order update and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Special order {{order_number}} status: {{status}}. We will keep you informed.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Special order {{order_number}} status: {{status}}. We will keep you informed.

Thanks, that helps.

Special order update – Premium/VIP

91 characters

When to send: Send this when the customer moment is special order update and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your special order is being monitored and current status is: {{status}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your special order is being monitored and current status is: {{status}}.

Thanks, that helps.

Backorder notification – Friendly

133 characters

When to send: Send this when the customer moment is backorder notification and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, one item on order {{order_number}} is backordered. Current ETA is {{eta}}. Reply OPTIONS if you want alternatives.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, one item on order {{order_number}} is backordered. Current ETA is {{eta}}. Reply OPTIONS if you want alternatives.

Thanks, that helps.

Backorder notification – Professional

86 characters

When to send: Send this when the customer moment is backorder notification and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Backorder update: {{item_name}} ETA is {{eta}}. We apologize and will keep you posted.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Backorder update: {{item_name}} ETA is {{eta}}. We apologize and will keep you posted.

Thanks, that helps.

Backorder notification – Premium/VIP

118 characters

When to send: Send this when the customer moment is backorder notification and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we wanted to personally update you on the backorder and can help review options if timing is tight.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we wanted to personally update you on the backorder and can help review options if timing is tight.

Thanks, that helps.

Delivery scheduling – Friendly

140 characters

When to send: Send this when the customer moment is delivery scheduling and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your furniture order is ready for delivery scheduling. Available windows: {{option_1}} or {{option_2}}. Which works best?

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your furniture order is ready for delivery scheduling. Available windows: {{option_1}} or {{option_2}}. Which works best?

Thanks, that helps.

Delivery scheduling – Professional

89 characters

When to send: Send this when the customer moment is delivery scheduling and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Please choose a delivery window for order {{order_number}}: {{option_1}} or {{option_2}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Please choose a delivery window for order {{order_number}}: {{option_1}} or {{option_2}}.

Thanks, that helps.

Delivery scheduling – Premium/VIP

110 characters

When to send: Send this when the customer moment is delivery scheduling and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we are ready to schedule delivery and want to find a window that works comfortably for you.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we are ready to schedule delivery and want to find a window that works comfortably for you.

Thanks, that helps.

Delivery window confirmation – Friendly

136 characters

When to send: Send this when the customer moment is delivery window confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your delivery from {{store_name}} is confirmed for {{date}} between {{window}}. Reply here if access details changed.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your delivery from {{store_name}} is confirmed for {{date}} between {{window}}. Reply here if access details changed.

Thanks, that helps.

Delivery window confirmation – Professional

90 characters

When to send: Send this when the customer moment is delivery window confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Delivery confirmed: {{date}}, {{window}}. Please make sure the room and pathway are ready.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Delivery confirmed: {{date}}, {{window}}. Please make sure the room and pathway are ready.

Thanks, that helps.

Delivery window confirmation – Premium/VIP

107 characters

When to send: Send this when the customer moment is delivery window confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your delivery window is reserved. Text us any access notes, gate codes, or room details.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your delivery window is reserved. Text us any access notes, gate codes, or room details.

Thanks, that helps.

Driver on the way – Friendly

104 characters

When to send: Send this when the customer moment is driver on the way and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your {{store_name}} delivery team is on the way and expects to arrive around {{eta}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your {{store_name}} delivery team is on the way and expects to arrive around {{eta}}.

Thanks, that helps.

Driver on the way – Professional

76 characters

When to send: Send this when the customer moment is driver on the way and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Driver is on the way for order {{order_number}}. Estimated arrival: {{eta}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Driver is on the way for order {{order_number}}. Estimated arrival: {{eta}}.

Thanks, that helps.

Driver on the way – Premium/VIP

105 characters

When to send: Send this when the customer moment is driver on the way and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your delivery team is headed your way. We will do our best to make the arrival smooth.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your delivery team is headed your way. We will do our best to make the arrival smooth.

Thanks, that helps.

Delivery delay – Friendly

109 characters

When to send: Send this when the customer moment is delivery delay and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your delivery team is running behind because {{delay_reason}}. Updated ETA is {{new_eta}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your delivery team is running behind because {{delay_reason}}. Updated ETA is {{new_eta}}.

Thanks, that helps.

Delivery delay – Professional

72 characters

When to send: Send this when the customer moment is delivery delay and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Delivery delay update: new ETA {{new_eta}}. Thank you for your patience.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Delivery delay update: new ETA {{new_eta}}. Thank you for your patience.

Thanks, that helps.

Delivery delay – Premium/VIP

113 characters

When to send: Send this when the customer moment is delivery delay and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we are sorry for the delivery delay and wanted to keep you informed. Current ETA: {{new_eta}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we are sorry for the delivery delay and wanted to keep you informed. Current ETA: {{new_eta}}.

Thanks, that helps.

Delivery completed – Friendly

115 characters

When to send: Send this when the customer moment is delivery completed and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, thank you for choosing {{store_name}}. We show your delivery is complete. How did everything go?

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, thank you for choosing {{store_name}}. We show your delivery is complete. How did everything go?

Thanks, that helps.

Delivery completed – Professional

86 characters

When to send: Send this when the customer moment is delivery completed and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Delivery completed for order {{order_number}}. Reply here if anything needs attention.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Delivery completed for order {{order_number}}. Reply here if anything needs attention.

Thanks, that helps.

Delivery completed – Premium/VIP

110 characters

When to send: Send this when the customer moment is delivery completed and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we hope the new furniture looks great in your space. Please text us if anything needs care.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we hope the new furniture looks great in your space. Please text us if anything needs care.

Thanks, that helps.

Furniture pickup ready – Friendly

122 characters

When to send: Send this when the customer moment is furniture pickup ready and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your furniture order is ready for pickup at {{store_name}}. Please bring confirmation {{order_number}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your furniture order is ready for pickup at {{store_name}}. Please bring confirmation {{order_number}}.

Thanks, that helps.

Furniture pickup ready – Professional

74 characters

When to send: Send this when the customer moment is furniture pickup ready and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Order {{order_number}} is ready for pickup. Pickup hours today: {{hours}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Order {{order_number}} is ready for pickup. Pickup hours today: {{hours}}.

Thanks, that helps.

Furniture pickup ready – Premium/VIP

88 characters

When to send: Send this when the customer moment is furniture pickup ready and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your order is ready and our team can help coordinate a smooth pickup.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your order is ready and our team can help coordinate a smooth pickup.

Thanks, that helps.

Warranty follow-up – Friendly

103 characters

When to send: Send this when the customer moment is warranty follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, following up on your warranty request for {{item_name}}. Current status: {{status}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, following up on your warranty request for {{item_name}}. Current status: {{status}}.

Thanks, that helps.

Warranty follow-up – Professional

75 characters

When to send: Send this when the customer moment is warranty follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Warranty update from {{store_name}}: {{status}}. Reply here with questions.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Warranty update from {{store_name}}: {{status}}. Reply here with questions.

Thanks, that helps.

Warranty follow-up – Premium/VIP

97 characters

When to send: Send this when the customer moment is warranty follow-up and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we are still tracking your warranty request and current status is: {{status}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we are still tracking your warranty request and current status is: {{status}}.

Thanks, that helps.

Service appointment confirmation – Friendly

99 characters

When to send: Send this when the customer moment is service appointment confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your furniture service appointment is confirmed for {{date}} between {{window}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your furniture service appointment is confirmed for {{date}} between {{window}}.

Thanks, that helps.

Service appointment confirmation – Professional

84 characters

When to send: Send this when the customer moment is service appointment confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Service appointment confirmed: {{date}}, {{window}}. Reply if access details change.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Service appointment confirmed: {{date}}, {{window}}. Reply if access details change.

Thanks, that helps.

Service appointment confirmation – Premium/VIP

101 characters

When to send: Send this when the customer moment is service appointment confirmation and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, your service visit is confirmed. Text any details that will help our team prepare.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, your service visit is confirmed. Text any details that will help our team prepare.

Thanks, that helps.

Repair status update – Friendly

118 characters

When to send: Send this when the customer moment is repair status update and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, update on your furniture service request: {{status}}. We will text you when the next step is ready.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, update on your furniture service request: {{status}}. We will text you when the next step is ready.

Thanks, that helps.

Repair status update – Professional

79 characters

When to send: Send this when the customer moment is repair status update and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Service status for {{item_name}}: {{status}}. Reply here if you have questions.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Service status for {{item_name}}: {{status}}. Reply here if you have questions.

Thanks, that helps.

Repair status update – Premium/VIP

101 characters

When to send: Send this when the customer moment is repair status update and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we wanted to keep you updated on your service request. Current status: {{status}}.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we wanted to keep you updated on your service request. Current status: {{status}}.

Thanks, that helps.

Review request – Friendly

150 characters

When to send: Send this when the customer moment is review request and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, thank you for choosing {{store_name}}. If delivery and service went well, would you leave us a quick Google review? {{review_link}}

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, thank you for choosing {{store_name}}. If delivery and service went well, would you leave us a quick Google review? {{review_link}}

Thanks, that helps.

Review request – Professional

100 characters

When to send: Send this when the customer moment is review request and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Thanks for shopping with {{store_name}}. Your review helps local shoppers choose us: {{review_link}}

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Thanks for shopping with {{store_name}}. Your review helps local shoppers choose us: {{review_link}}

Thanks, that helps.

Review request – Premium/VIP

139 characters

When to send: Send this when the customer moment is review request and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, it was a pleasure helping with your home. If the experience was excellent, your review would mean a lot: {{review_link}}

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, it was a pleasure helping with your home. If the experience was excellent, your review would mean a lot: {{review_link}}

Thanks, that helps.

Referral request – Friendly

129 characters

When to send: Send this when the customer moment is referral request and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we appreciate your business. If a friend needs furniture or design help, we would be honored to help them too.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we appreciate your business. If a friend needs furniture or design help, we would be honored to help them too.

Thanks, that helps.

Referral request – Professional

103 characters

When to send: Send this when the customer moment is referral request and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

{{store_name}} referral request: if you know someone furnishing a space, we would love an introduction.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

{{store_name}} referral request: if you know someone furnishing a space, we would love an introduction.

Thanks, that helps.

Referral request – Premium/VIP

95 characters

When to send: Send this when the customer moment is referral request and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, customers like you are our best referrals. Thank you for keeping us in mind.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, customers like you are our best referrals. Thank you for keeping us in mind.

Thanks, that helps.

Customer satisfaction check – Friendly

115 characters

When to send: Send this when the customer moment is customer satisfaction check and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, checking in from {{store_name}}. Are you happy with your recent furniture purchase and delivery?

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, checking in from {{store_name}}. Are you happy with your recent furniture purchase and delivery?

Thanks, that helps.

Customer satisfaction check – Professional

72 characters

When to send: Send this when the customer moment is customer satisfaction check and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

How did everything go with your recent order? Reply here if we can help.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

How did everything go with your recent order? Reply here if we can help.

Thanks, that helps.

Customer satisfaction check – Premium/VIP

84 characters

When to send: Send this when the customer moment is customer satisfaction check and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, we wanted to make sure your room came together the way you hoped.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, we wanted to make sure your room came together the way you hoped.

Thanks, that helps.

Protection plan reminder – Friendly

127 characters

When to send: Send this when the customer moment is protection plan reminder and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, reminder that a protection plan is available for your order. Reply PLAN if you want details before delivery.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, reminder that a protection plan is available for your order. Reply PLAN if you want details before delivery.

Thanks, that helps.

Protection plan reminder – Professional

95 characters

When to send: Send this when the customer moment is protection plan reminder and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Protection plan reminder for order {{order_number}}. Reply here if you want to review coverage.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Protection plan reminder for order {{order_number}}. Reply here if you want to review coverage.

Thanks, that helps.

Protection plan reminder – Premium/VIP

124 characters

When to send: Send this when the customer moment is protection plan reminder and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, if you would like extra peace of mind for your new furniture, we can explain the protection plan by text.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, if you would like extra peace of mind for your new furniture, we can explain the protection plan by text.

Thanks, that helps.

Clearance promotion – Friendly

130 characters

When to send: Send this when the customer moment is clearance promotion and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, {{store_name}} has clearance furniture available this week. Reply CLEARANCE if you want photos or availability.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, {{store_name}} has clearance furniture available this week. Reply CLEARANCE if you want photos or availability.

Thanks, that helps.

Clearance promotion – Professional

78 characters

When to send: Send this when the customer moment is clearance promotion and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Clearance event at {{store_name}}: reply for current options and availability.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Clearance event at {{store_name}}: reply for current options and availability.

Thanks, that helps.

Clearance promotion – Premium/VIP

119 characters

When to send: Send this when the customer moment is clearance promotion and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, select showroom pieces are available this week. Reply and we can send options that match your space.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, select showroom pieces are available this week. Reply and we can send options that match your space.

Thanks, that helps.

Holiday sale notification – Friendly

138 characters

When to send: Send this when the customer moment is holiday sale notification and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, {{store_name}} holiday savings are available now. Reply SALE if you want help choosing furniture before the event ends.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, {{store_name}} holiday savings are available now. Reply SALE if you want help choosing furniture before the event ends.

Thanks, that helps.

Holiday sale notification – Professional

73 characters

When to send: Send this when the customer moment is holiday sale notification and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Holiday sale reminder from {{store_name}}. Reply SALE for current offers.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Holiday sale reminder from {{store_name}}. Reply SALE for current offers.

Thanks, that helps.

Holiday sale notification – Premium/VIP

104 characters

When to send: Send this when the customer moment is holiday sale notification and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, our holiday event is live and we can help you choose pieces before inventory changes.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, our holiday event is live and we can help you choose pieces before inventory changes.

Thanks, that helps.

Thank-you after delivery – Friendly

133 characters

When to send: Send this when the customer moment is thank-you after delivery and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, thank you for choosing {{store_name}}. We hope your new furniture feels right at home. Reply if you need anything.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, thank you for choosing {{store_name}}. We hope your new furniture feels right at home. Reply if you need anything.

Thanks, that helps.

Thank-you after delivery – Professional

98 characters

When to send: Send this when the customer moment is thank-you after delivery and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Thank you for your recent delivery from {{store_name}}. Our team is here by text if you need help.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Thank you for your recent delivery from {{store_name}}. Our team is here by text if you need help.

Thanks, that helps.

Thank-you after delivery – Premium/VIP

89 characters

When to send: Send this when the customer moment is thank-you after delivery and a clear next step will reduce calls, confusion, or delay.

Why it works: It gives the customer context, uses the store number, and invites a simple reply instead of forcing a phone call.

Hi {{first_name}}, thank you again. We hope the new pieces make your space feel complete.

Personalize: {{first_name}}, {{store_name}}, order or customer details, timing, links, and associate name where useful.

Hi {{first_name}}, thank you again. We hope the new pieces make your space feel complete.

Thanks, that helps.

Common mistakes to avoid

Using personal cell phones

Customers should be able to text the store number, not individual associates who may be off shift.

Sending vague updates

A good text says what changed, what happens next, and how the customer can reply.

Mixing promos with service

Keep operational updates separate from promotional campaigns so important messages stay trusted.

Written by Dan Tucci

Founder of ConvertLocal, helping local and multi-location businesses set up review automation, texting, webchat, AI Receptionist, missed-call text back, and customer communication workflows.

Related template hubs and services

FAQ

Can STORIS users send these exact text templates?

Yes. These are ready-to-copy examples your team can adapt for STORIS customer moments such as orders, pickup, delivery, appointments, service, and review requests.

Can ConvertLocal help set up business texting?

Yes. ConvertLocal helps businesses use their existing business number for texting, shared inbox workflows, missed-call text back, and follow-up messages.

Can Birdeye help with review requests?

Birdeye can help businesses send review requests by text and email depending on the setup, available integrations, and the customer's workflow.

Should promotional texts be separated from operational texts?

Yes. Operational texts should help customers complete an order, appointment, pickup, delivery, or service step. Promotional campaigns should be planned separately with consent and frequency controls.

Do these templates replace compliance review?

No. These templates are practical starting points. Your business should follow applicable SMS, privacy, consent, and industry rules before sending campaigns.

Can these messages come from the store's main phone number?

Yes, when landline texting is configured, customers can text the business number they already know instead of staff personal cell phones.